Customer Service Representative (Voice)
Resume:
JOY QUINAL CAMOMOT
**** ******** **., *****, **** City
***.********************@*****.***
Career Objectives:
Seeking a Customer Service position where my organizational and communication skills and computer proficiency will be well utilized. Academic Background:
SY: 1999-2000 Lahug Elementary School
SY: 2004-2005 Pilgrim Christian College
Working Experience:
ABC GARMENTS
Sales Asociate June 2004 - May 2005
● Greeting and welcoming visitors and customers at the store
● Accept customers orders and answer general inquiries.
● Run errands to the supply store
SM- Madison Shopping Plaza, Incorporated
Sales Associate October 2009 - March 2010
● Greet and assist customers in a timely manner.
● Balancing the needs of multiple customers simultaneously in a fast-paced retail environment.
● Stock shelves ensuring that proper inventory levels are displayed. PRM Data Quest
Customer Service Representative (Max Garcinia – Sales account) September 27, 2013 - November 9, 2013
● Provided excellent customer service by addressing and resolving customer inquiries/issues in a timely manner.
● Proven problem solving skills when faced with a variety of customer situations.
● Capable of handling multiple tasks to assure quality of service. EXCEGLOBE
Telemarketing Representative (Outbound) March 14, 2014 - April 1, 2014
● Appointment setter
● Outbound calls
QUALFON PHILIPPINES, INC
Technical Support Representative (Telco – Straight Talk Wireless) March 19, 2018 - August 12, 2018
● Answer incoming phone calls and provide support to callers experiencing technical problems
● Diagnose tech issues and walk customers through the steps needed to fix various problems. TELEPERFORMANCE
Customer Service Representative (Wellcare) October 1, 2018 - January 11, 2019
● Answer incoming phone calls and provide answers to customers’ inquiries.
● Greeting customers in a friendly, professional manner using the suggested script. FIS GLOBAL SOLUTIONS, PHILIPPINES INC.
Customer Service Representative (AMEX) January 11, 2019 - March 23, 2019
● Use telephones to reach out to customers and verify account information.
● Greet customers warmly and ascertain problem or reason for calling.
● Inform customer of deals and promotions.
● Resolve customer complaints via phone.
WIPRO
Associate (United Health Group) June 21, 2019 – December 10, 2019
● Furnishing members and health care practitioners with details regarding members’ benefits.
● Granting pre-authorizations for medical treatment, if covered.
● Providing details of network and non-network providers. 24-7 INTOUCH
Associate (Shopify) January 31, 2020 – March 19, 2020
● Providing the merchants live, 24/7 support, by phone, chat, and email.
● Providing the right information and assisting the merchants with the often frustrating question of “What should I do next?”
● Send follow-up email, do research and provide hyperlinks that will be very useful for the merchants in the future.
● Provide technical support, troubleshooting guidance, and help the merchants understand how best to utilize the platform’s features with the merchants’ existing business and work flow.
CONCENTRIX MACTAN BRANCH
Customer Service Associate (Amazon) May 10, 2021 – August 30, 2021
● Answer customer’s general inquiries
● Checking order status, shipments and deliveries
● Billing – checking if the payments method went through, processing refunds and re-runs payment methods.
● Processing returns and replacements.
● Inbound and Outbound calls and sending follow up emails to the customers.
● Retail account.
Trainings and Seminars Attended:
Philippine Call Center Institute
July 16-August 16, 2013
Finishing Course for Call Center Agents NCII
Skills and Qualifications:
● Customer service oriented skills – Ability to deal with irate customers using excellent interpersonal-communication skills.
● Ability to handle stressful situations with ease.
● Computer literate with a 35wpm typing speed.
● Superb verbal and written communication skills.
● Detail oriented.
● Able to learn new tasks quickly and accurately.
● A team player who is always willing to go the extra mile.
● Took customer service training course.
● High School Diploma/Graduate.
Personal Details:
Date of Birth: December 23, 1986
Age: 34 years old
Religion: Roman Catholic
Nationality: Filipino
References:
Available upon request.
Contact this candidate