Customer Support Representative
Resume:
Ganga.S
Vvg nagar,
Lakshmipuram,
Theni - 625523
Ph. No: +91 – 809-***-****
E-Mail: *.*****.***@*****.***
Career Objective
• Diligent customer support representative with over 5.3 years’ experience
• Deep insight in Database optimization and developing stored procedures, Triggers, Cursors, Joins, Views, Cursors and SQL on databases: MySQL, Oracle10g, OMWB tool.
• Adapt with the ability to grasp things quickly and possess excellent interpersonal, technical and communication skills.
• I am seeking a role in a company where I can contribute my ideas and be mentored towards a successful career.
Employment Details
Organization: SouthernKota Pvt Ltd
Designation: Business associate
Duration: Jan 2020 to Jun 2021
Organization: Trayee Business Solutions
Designation: Processing Executive
Duration: Jan 2017 to Mar 2019
Organization: Workiy solutions
Designation: Software Developer
Duration: Jan 2016 to Jun 2016
Organization: Allsec Technologies
Designation: Customer Care Executive
Duration: oct 2014 to Jan 2016.
Education Qualifications
Bachelor of Engineering – Electronics and Communication (2010 – 2014)
- Anna university – 6.86 CGPA.
Higher Secondary School – State Board 2008 – 2010) Nadar Saraswathi Girls Higher Secondary School, Theni. Computer Skills
• Platforms : Windows XP,7,8, MS DOC WINDOWS 10.
• Web Technologies: HTML.
• Languages Known: .NET, C#.
• Database : SQL.
•
Certification Course
• .NET Framework.
Engagement Overview
Organization: SouthernKotaPvt Ltd.
Responsibilities:
• Obtaining and updating lists of individual contact details in CRM Software. Calling Active parents/students and convert the leads into admission.
• Addressing client’s uncertainties, grievances and suggestions on time. Noting important details of each conversation and document the same in CRM.
• Attending regular team meetings to clarify progress and performance related expectations.
• Coordinate with parents or guardians, teachers, administrators to discuss children's progress, resolve behavioral, academic, and other problems, and to determine priorities for students and their resource needs.
• Observing students’ performance and activities and Prepared reports on students and activities.
• Conduct and / or drive primary and secondary research to gain insights into service provider market, competition and customers.
Organization: Trayee Business Solutions
Responsibilities:
• Handling the Centralized Know Your Customer Registry (CKYCR).
• Process New Account openings and ensure that the Standard – Financial Maintenance is processed and Quality Checked within the Stipulated turnaround time.
• Ensure that account openings or maintenance tasks where there is a financial impact (a pending subscription or redemption) are prioritized and completed prior to deadlines.
• Ensure that pending tasks are followed up regularly and closed without any escalation.
• Demonstrate good team building skills and acting as a reserve by taking the responsibility of a Subject Matter Expert (SME) / Team Lead (TL) in their absence."
• Performed financial risk assessments and studied banking and financial market trends to prepare activity and progress reports to management.
• Updating the New Bank Customer Profiles & Creation of CKYCR ID.
• Checking that transactions are booked according to accounting policy.
• Review Policies and Procedure.
• Analyze Market Trends and Customer Behavior.
Back Office Operations (Credit Cards).
• Issuing Duplicate Statement to The Customer.
• Updating the Marketing Codes.
• Card Upgrades / Downgrade.
• Credit Limit Increase.
• Payment Cash Management.
• Fund Transfer (Hsbc Card to Hsbc Card, Hsbc Card to SB A/C, Hsbc SB A/C to Hsbc Card, Hsbc Suspense A/C to Hsbc Card, Hsbc Card A/C to Hsbc Suspense A/C). Organization: Workiy Solutions.
Responsibilities:
• Handling Release management and user acceptance
• Responsibilities include monitoring daily, weekly and monthly system maintenance tasks such as database backup, replication verification, database integrity verification and indexing updates.
• Acting as a business functional analyst.
• Troubleshooting performance problems over phone and via email
• Experienced in Database optimization and developing stored procedures, Triggers, Cursors, Joins, Views, Cursors and SQL on databases: MySQL, Oracle10g, OMWB tool.
• Experienced in Performance Tuning, Query Optimization, Client/Server Connectivity, and Database Consistency Checks using different Utilities.
• Expertise in snapshot, import/export, db optimization with the help of explain plan.
• Responded to database problems and issues relating to applications and systems.
• Participated in learning of interfaces with systems for resolution of application problems.
• Assisted in testing, upgrading and development of new and current database servers.
• Understanding of other database technologies e.g. NoSQL
• Formatted the report layout for the requirement of the end users and deploy the developed reports on to the server for the end users.
• Created triggers for cascading update and delete operations to maintain data integrity. Organization: Allsec Technologies
Responsibilities:
• Respond to customers’ inquiries relating to technical issues with software, online or electronic products May respond to inquiries regarding a specific or more complex product (based on complex technologies or multiple products) or customer (based on customer size or revenue tied to customer).
• Serve as primary contact for all customer inquiries and questions.
• Handle complaints provide appropriate solutions within the time limits.
• Work with confidential customer information.
• Exercise effective customer retention efforts when necessary.
• Maintain and update knowledge of product releases, upgrades and changes on a consistent basis.
• Problem solve to help customers resolve issues.
• Update customer information and ensure accurate entry of contact information into various software programs.
• Provide excellent customer service at all time.
Personal Details
Name : Ganga. S
Total Experience : 5years and 3months
Date of Birth :12-June-1993
Marital Status : Married
Mobile Number : 809-***-****
Languages Known : English, Tamil, Telugu
Declaration
I hereby declare that all information furnished here is true to the best of my knowledge and belief. Yours Sincerely
Ganga.
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