Customer service
Resume:
Lori Yarnold
I am ***% confident I would continue to excel in the animal care field. I have
been a manager and supervisor and know the in’s and out’s. I can handle anything this industry can throw my way.
I have extensive experience working with animals and their owners with compassion and care.
Working with animals, healthy or not, young or old is my passion.
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RELEVANT EXPERIENCE
Guardian Animal Aftercare - (Sun Valley)
Office Manager - Grief Counseling Manager, Hospital / Vet Liaison 2015 - 2016
Managed office on a daily basis, including customer service supervisor.
I helped grieving animal owners through very tough times.
I was in charge sales and had ongoing
communications with business partners (vets, pet hospitals etc).
It was my job to satisfy customers, keep the office organized and running smooth and efficiently among other management / office duties (supervised and answered phones, data input, customer service).
I also displayed animals for private viewings with flowers, candles, etc. I did everything in my power ease the pain of losing a beloved family member (dogs, cats, horses and many other animals).
Los Angeles Pet Rescue for the Abused and Neglected
- (West LA) - [Non-Profit]
General Manager / Animal Rehabilitation Supervisor 2006-2015
General Manager; in charge of rehabilitation trainers. Was in charge of most aspects of office duties. I was second in command beneath the owner since the company's inception. In charge day to day business.
Animal Rehabilitation Supervisor, managed trainers, created schedules, in charge of admittance.
Hired and recruited trainers, rehab specialists and volunteers. Made sure animals were ready for adoption by setting up grooming, vet visits, and training.
I also was in charge of acquiring food donations and general animal recovery and health services (medicine, prosthetics, general medical supplies).
We specialized in troubled and unhealthy animals (dog fighting, cancer, the elderly among many other animals that needed to be helped) to be rehabilitated. Found t homes when possible.
We helped dogs and cats of all sizes, breeds and conditions. RELEVANT SKILLS
Management - Managed 3
business for over 20 years,
10+ years in animal related
businesses.
Customer Service Supervisor
Grief Counseling
(my favorite aspect of GAA
was helping people through
a difficult time.it was
difficult but extremely
rewarding).
Rehabilitation Supervisor
At LAPR, seeing an animal go
from sick or abused to
healthy and happy was a joy.
Office Supervisor
I am a competent office
supervisor, and can
command respect and
confidence in employees. I
can multitask and complete
many duties, and am
excellent at delegation of
duties when supervising a
group.
Liaison
I can take care of business
relationships, take care of
orders, make bulk or
donation deals and general
business to business
communication.
General Office Duties
I can also handle reception
duties, phones and cash
registers data input and
anything else. I always give
maximum effort.
In charge of rescue decisions. Unfortunately we could not rescue every animal.
In charge of food and medication orders.
Business References
Guardian Animal Aftercare
Mark McDaniel - General Manager
L.A. Pet Rescue for the Abused and Neglected
Joshua Berry - Owner / Operator
http://www.yelp.com/biz/guardian-animal-aftercare-sun-valley I was thanked personally by many clients as the company reviews reflect. EDUCATION
University of Colorado
Bachelor's degree, Business Marketing
*Personal References available upon request
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