Medical Billing Administrative Assistant
Resume:
Doreen Allen *********@*****.*** 302-***-****
Skills Summary
●Medical billing & accounting skills
●Outstanding written and verbal communication
●Motivates and inspires colleagues
●Dedicated team leader
●Sets and actively achieves goals
●Willing to take on additional responsibilities
●Dynamic interpersonal skills
●Extremely organized
●Functions well with team and independently
●Capable of handling sensitive information discretely
Professional Experience
Sales Associate New Castle, DE
Krispy Kreme October 2018 – Present
I bring joy to my customers by answering questions and providing them with delicious doughnuts. I also take orders and accept payments at the register. I make sure our doughnuts and all other products are made to perfection, and as fresh as possible for our guests. I also add filling, icing and other toppings like sprinkles to make them look and taste delicious.
Provider Partnership Consultant Wilmington, DE
Highmark BCBS of DE July 2016 – May 2019
Assist Providers in an accurate and timely processing too see if the procedure and diagnosis codes are billable and/or require an authorization.
Handle Providers inquiries by telephone for Highmark bcbs members
Claim inquires
Customer Service
ICD10 codes
Application Processor Newark, DE
Citibank Nov 2015 – July 2016
●Batch Government Documents
●Process Applications in a lockbox environment
●Data Entry
●Sorting and Scanning Documents
Disclosure Consolidation Operations Specialist Newark, DE
Bank of America Dec 2013 – May 2015
●Conducted research using various database resources and standards set by compliance
●Navigated multiple systems, accessed data, identified discrepancies
●Devised solutions to potential issues uncovered during review
●Coached and trained team members to accurately identify and effectively handle account various situations
Administrative Assistant II Wilmington, DE
Apple One Aug 2009 – Dec 2013
●Entered data, compiled reports, assembled binders, made copies, other general office duties
●Built spreadsheets containing appropriate data from reports
●Distributed correspondence; recorded and dispensed meeting minutes
●Updated manuals and coordinated mass mailings; scheduled and coordinated department meetings
●Greeted customers and answered multiple phone lines; assisted in various areas on as need basis
Senior Representative Specialist New Castle, DE
HSBC Household Finance Jan 2007 – Aug 2009
●Processed and investigated wires in Global Funds Department
●Monitored and processed payments which failed in the system for sufficient balance
●Worked closely with account manager and credit officers to determine account standings
●Requested payment release approvals based on account criteria using judgement and logic
Senior Customer Service Representative New Castle, DE
Wawa Nov 2006 - Feb 2008
●Supported store management team in successfully completing daily tasks
●Supported the operation of Wawa store by preforming various assigned duties
●Conducted food preparation following sanitation standards and guidelines
●Functioned at cash register and performed general housekeeping duties
Receptionist Newark, DE
Brandywine Counseling Mar 20 - Jul 2006
●Answered questions related to appointments and schedules of patients
●Scheduled appointments; collected and processed payments
●Maintained and updated patient medical records
●Answered inbound calls on multi-line telephones, greet customers professionally
Senior Claims Examiner II Philadelphia, PA
Keystone Mercy Health Plan Apr 2001 - Dec 2006
●Processed medical and hospital claims in a production environment
●Maintained financial and procedural accuracy; Maintained pending claims on a daily basis
●Research claims history to determine the root cause of claims which were not paid
●Correctly adjudicate the claims according to findings
●Assisted in provider claims services taking inbound calls from provider’s about status of claim
Education
Department of Labor Newark, DE
Reemployment Services Program
Harrison Career Institute Newport, DE
Medical Assistant
Christiana High School Newark, DE
Business
Experience With
●Microsoft Word
●Microsoft Power Point
●Microsoft Excel
●Microsoft Outlook
●Microsoft Access
●Facets
●GPS
●FED Plus
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