SHARJEEL

HUSSAIN ABRO

Over ** successful years diverse Expertise in Back-end Support Operations including customer Services dept; contributed vital role for developing certain area of company by suggestions to higher management where needed. Approached at certain levels for problem-solving to facilitate customers and going above and beyond the typical duties to achieve goals. Had an essential experience in CTC (Chips Training & Consultancy) worked as District Coordinator for Data Management, UNICEF project. I am currently working as Business Analyst at NAFFCO National Firefighting Company,

(JAFZA U.A.E.)

Apartment # 303, Opp Al Musalla Park,

Sharjah. UAE

D-1/54, Rabia City, Gulistan-e-Jauhar Blk-18,

Karachi, Pakistan

: 009**-**-*******

s

CRM Administrator Now as

Business Analyst

19th Jan 2016

Till to date

NAFFCO FZCO

Dubai

District Data Coordinator 15th March 2015

15th June 2015

Chip Training & Consulting

A Project of UNICEF, Karachi

Customer Service Executive

(Team Lead)

25th Feb 2008

28th Feb 2015

Wateen Telecom Pvt Ltd

Karachi

Office Asst/ Computer Lab In

charge

1st Nov 2006

1st Feb 2008

Bahria Foundation College,

Karachi

Professional Background

: adomki@r.postjobfree.com

Education

Bachelors in Commerce (2007)

Govt. Commerce College,

Karachi.

Higher Secondary Certificate

Computer Sciences

(2002)

Govt. Degree Science College,

Gulshan-e-Iqbal,

Karachi.

Secondary School Certificate

Computer Sciences

(2000)

Chiniot Islamia Public School,

Karachi.

Business Analyst:

Auditing Sales & Marketing reports to take appropriate actions accordingly for Entire Marketing & Sales Operations performed as CRM Administrator through Oracle Fusion application

Generate, create and design reports from existing information systems and analyses the results for management decision making

Auditing & Analyzing to read raw data and create daily / weekly / monthly MIS reports, Preparing & implementing actionable reports for different frequencies

(Daily, Monthly, Quarterly, etc.)

MIS reporting by using MS Excel, Advance Excel like Pivot, Lookup, Conditional formatting & Qlikview at Operational level

Creating MIS/ Dashboard report and presenting it to Higher Management as a part of Auditing & Analyzing Business metrics for entire Marketing & Sales i.e. including Head office, branches & other regions using

Validating information provided by Marketing & Sales, using different tools to reduce discrepancy & increase of data accuracy around 97%

Follow & Support till end regarding project to project for sales along with various departments to assure lower the risk of losing the job & raise winning probability to initiate timely action requires from various Department

Produce time sensitive information and provide actionable data that will assist Senior Management in planning and managing the core functions of the business metrics

Participate in cross-functional meetings to resolve recurring business/internal issues to meet user requirement

Provide recommendations to update current CRM application to improve efficiency and consistency in data in order to analyze as well

Generate both periodic and ad hoc reports as needed by management.

Organized Creative Adaptable Enthusiastic Team Player

:

Areas of Excellence

CRM

o WBSS (Dotnet)

o Sales Cloud (Fusion)

Ms-Office (Advance Excel)

Sales & Business Operations

Competitive Analysis

SYSTEM UDNERSTANDING

Team Management

PERSONAL DETAILS

D.O.B: 28th July 1984

Marital Status: Married

N.I.C # 42201-3812197-3

E ID # 784-1984-0572410-9

P.P: AJ1021973

Visa Status: Residential

CRM Admin:

Working on CRM ORACLE Fusion Application

Extract data from CRM system (Oracle Fusion) to support worldwide marketing campaigns and effectively meet deadlines

Create procedures and techniques to maximize CRM data and minimize time required to enter or update contact data

Data Collection, Data Validation, Profile creation, Reduction of Duplication

Help identify and assist with system enhancement

Ensure Pipeline Report processes are running smoothly

Manage work responsibilities effectively to complete all assignments on time

Establish rapport with sales teams and other departments to ensure a sense of team in all assignments and daily operations.

District Data Coordinator- (Team Leader)

To Lead Complete District Level Responsibilities i.e.

Data analysis experience and

Department configurations along with staff responsibilities

Perform and analyze performance-based data for all staff

Capabilities for staff to update/change validation tables, Coordinate and facilitate district data team meetings;

Identify training needs for support staff i.e. Data Entry Operators, Data Verification Supervisors

Monitor compliance with regard to data standards and maintenance of records

Data extraction, reporting and analysis via MS-Excel

Works with IT staff to address programming issues that are necessary to meet state reporting requirements

Expertise in the district’s management system(s) and infrastructure Ensure integrity of data, verifying information regarding data quality and data completeness

Generating data reports to report General Manager. SALES & SUPPORT OPERATIONS (Customer Care Executive- Team Leader)

To Lead Complete Franchise Related Operations i.e.

Customer Related Queries, Handling of Chronic Cases Customer Relationship Management Application, (Wateen Business Support Sys)

Helping to develop customer services policies for an entire region Monitoring Stock Issuance for Franchises, i.e. Inventory Management

Maintain Stock reports, Monitoring Lifting of Stock for South Region Report Collections

Back-end support for Franchise CSOs

Task resolution with in TAT

Looking after Customer complaints summarized reports through TMS (Task management System)

Analyzing statistics to determine the level of customer services

Monitoring process for CSAF (Customer Service Agreement from) Vetting-South Region

Pro-active churn management to prevent sale return cases (Customer Services)

Coordinate with Intel Dealers Network I.e. Small POS 140+ (for Customer support) Office Assistant /Computer Lab In-charge / Accounts Dept:

Public correspondence

Maintenance of Systems (Software & Hardware), Troubleshooting

To look after the maintenance of college vicinity

Control Accounting system (Fox Pro), To maintain fees vouchers, to maintain petty cash account

To maintain bank statements

Responsible for all dealings with the Head office (Bahria Foundation) In a Nutshell:

These are my preference and forte. All I want is a chance and I am sure that you will be proud of me as far as my work, generosity and honesty with an organization is concerned.

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