Chief Operating Officer
Resume:
SKILLS
EDUCATION
Beirut Evangalical School
Bachelor II: Economics
2004
Notre Dame University
Bachelor Degree: Business
Administration, Hotel
Management & Tourism
2017
International Business
Management Institute
London
MBA: Business Administration
CERTIFICATIONS
Strategic Business Planning
*************@*****.***
Dammam, Hay AL Shatii, Dammam, Saudi Arabia
PROFESSIONAL SUMMARY
A Passionate and creative Hospitality Veteran with over fifteen years of experience in the industry, A Team leader and a strategic developer for various projects emphasizing on guest satisfaction, service enhancement and developing new ideas in the industry.
WORK HISTORY
01/2014 - Current
Swiss International Hotels & Resorts Middle East Chief Operating Officer
Fluent in Arabic, English,
French
•
• Pre- Opening
• Budgeting
• Planning
• Project Development
• Planning
• Negotiations
• Revenue Management
• E- Marketing
• Concept Development
• Strategic Planning
• Process implementation
• Investment Analysis
Shady E. Boueiry
www.linkedin.com/in/shady-boueiry-2b22786b
www.facebook.com/shady.boueiry
Middle East, Offering technical services for new hotel projects.
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• Member of the Executive Committee.
Led the rebranding efforts of4 existing hotels in Saudi Arabia and one Hotel in Bahrain.
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Preparing Budgets and pre-opening plans for new properties plus Shortlisting Hotel Managers.
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Managing Existing Properties and focusing on implementing standards and Brand Values.
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• Projects Development.
• Control and revision of hotel's BOQ for new properties. Planning, organizing, Staffing, Directing and controlling of New Properties.
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Monitor performance of hotels in the region through verification and analysis of guest satisfaction and, quality audits.
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Work through General Managers and Regional Director of Sales, Revenue Management to initiate corrective action.
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Maintain knowledge of product and service quality standards for each brand and conduct ongoing evaluations of property adherence to brand standards.
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Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals.
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• Ensures acquisition of competitive talent for a region. Partnering in development of company human resources initiatives and promoting opportunities to attract and retain a high performing diverse workforce.
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• Analyzes and mitigates risk to the region by proactively Stress Management
Certification Course
Service Improvement Process
Swiss International Area
Certification
Digital Marketing
HACCP Certification
Digital Marketing
Effective Business
Communication Skills
Seven Habits of Highly
effective people
01/2013 - 01/2014
Tulip Inn Juba, Louvre Hotels Group
Pre-Opening General Manager (Consultancy Contract) 01/2008 - 01/2013
Riviera Hotels & Resorts
General Manager
monitoring internal and external risk opportunities to the company, developing action plans, and utilizing the regional team to execute the plan(s).
Provides overall direction for a region by analyzing business objectives and guest needs; developing, communicating, building support for, and implementing business strategies plans, and practices.
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Manages overall financial performance of the hotels in the region.
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Determining trends and areas of opportunity, advising others on cost control methods, and resolving budgetary issues.
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Develops and implements multi-year business and profitable growth strategies - Focusing on improving total revenues and RevPAR.
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• Focuses on local sales efforts and QA improvement.
• Evaluates the performance of each property.
Leads and directs the efforts to ensure successful transitions during acquisitions of hotels.
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Achievements : - Opening of three properties in 2016 - Opening of four properties in 2017 - Opening of 3 properties in 2018- Emergency Action Plans for existing properties that led to cutting down cost and generating revenues - Increase Occupancy by 12% and revenue by 6% through setting new rate strategy and E-Commerce Efforts for existing properties
- Boosting the GRI for existing properties through training and enhanced service Plans from 6.8 to 8.2 Preopening Training Communication Planning Negotiations Project Development Leadership Staff Development Revenue
Management E- Marketing Reputation Management.
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• Pre opening General Manager.
Preparing, planning and executing the pre-opening of the hotel.
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Setting the Pre-opening Budget and implementing the company's SOPs.
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• Shortlisting and recruiting of the Line Managers.
• Meetings timeline and Soft Opening date.
• Reporting to Owner and Head Office.
Achievements : - Meeting the opening date as per the time plan - Staff Training in exceeding services and standards - Best Hotel Rating in the Region - Hosting the grand opening ceremony that was unique in the area - Exceeding
expectations for occupancy and revenue during the first month - Creating new events concept for hosting
conferences that led to plenty of reservations from NGOs.
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01/2006 - 01/2008
Golden Tulip Serenada Hotel, Louvre Hotels Group
Rooms Division Manager
Managing a Team of 120 Employees, 70 Rooms, 2 Banquet Halls, 3 Outlets and SPA.
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Planning and organizing accommodation, and other hotel services.
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• Promoting and marketing the business.
Managing budgets and financial plans as well as controlling expenditure.
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• Maintaining statistical and financial records.
• Setting and achieving sales and profit targets.
Analyzing sales figures and devising marketing and revenue management strategies.
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• Recruiting, training and monitoring staff.
• Planning work schedules for individuals and teams.
• Meeting and greeting customers.
• Dealing with customer complaints and comments.
• Addressing problems and troubleshooting.
• Ensuring events and conferences run smoothly.
Supervising maintenance, supplies, renovations and furnishings.
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• Dealing with contractors and suppliers.
• Ensuring security is effective and hygiene standards are met.
• Carrying out inspections of property and services. Ensuring compliance with licensing laws, health and safety and other regulations.
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Achievements : - Registered the Property in all the Channel connect systems to be the first hotel in the E-reservation system that lead to increase of 20% in sales by 2011 - Hosted all big events in the country supported by the Government of Conakry - Hosted the Biggest Event in 2013 NYE that was the signature of the property in the Media of West Africa where we served and entertained 1000 attendees.
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Increased the GRI and property reputation - Property Renovation in 2014 - Outside catering execution and hosting the events for big accounts ( Lebanese Embassy, Saudi Embassy, Russian Embassy,CBG, Rio Tento) - Built Strong relationship in the area with various investors and C-level profile in Multi National companies.
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Supervise the overall activities of Front Office,
Housekeeping and Laundry operations; - Monitors Front Office, Housekeeping, and Laundry personnel to ensure guests receive prompt, cordial attention and personal recognition; - Monitors Front Office, Housekeeping, Laundry and Valet personnel, and particularly guests contact personnel, to ensure members, known repeat guests and other VIP's receive special attention and recognition; - Coordinates exchange of pertinent information between departments within the Rooms Division and directs exchange of information with other departments, notably Engineering
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REFERENCES
Mr. Michel El Chater, (Owner Riviera Group in West Africa) Telephone : 002***********
Email : **************@*****.**
Mr. Nabil Haddad ( Managing Director, Property Management System)
Telephone : 009*********
Email : *****@***.***.**
Mr. Bassem fawaz ( Chief Executive Officer, Prestige Group Lebanon)
Telephone : 009**-*******
Email : **@******-******.***
and Security; - Conducts interviews, orientation, hiring, performance appraisal, counseling, coaching, training and suspending if necessary to ensure appropriate staffing and productivity.
Consult with Department Heads, Director of Human
Resources and General Manager as appropriate; - Identifies training needs, develops formal training plans and implements training sessions; - Assumes overall
responsibility for maintaining standards to ensure furnishings, facilities and equipment are clean, in good repair, and well maintained; - Conducts comprehensive monthly departmental meetings to include review of procedures and events which warrant special handling and detailed information; - Controls and analyses on an ongoing basis, Rooms Division costs to ensure performance against budget; - Participates in the preparation of the hotel's Strategic Plan, Marketing Plan, and Goals Program.
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Prepares the Rooms Division Budget; - Monitors and controls all operations of the Rooms Division; - Promotes Hotel sales and in house facilities;.
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Contact this candidate