Consumer specialist, behavior specialist, certificated substitute teac

Rosalie Molina Cook

*************@*****.***

**** *. ******* ******

Fresno, CA 93711

Home & Cell: 559-***-****

Message phone: 559-***-****

Job Objective: To obtain a new and challenging position which I am qualified for. PROFESSIONAL PROFILE

• Established and maintained good rapport with clients/consumers.

• Experienced “change agent” with a great attitude & team player mentality.

• Excellent attitude towards accountability and ownership through problem resolution.

• Effectively communicated with various clients, as well as care givers and their families from a wide range of socio-economic, cultural, and ethnic backgrounds.

• Bi-lingual in Spanish. Extensive English to Spanish translation. RELEVANT SKILLS & EXPERIENCE

ANAZLYZING / ADVISING

• Focusing on helping clients so that they can have the best experience possible.

• Used strategies that have shown consumer satisfaction.

• Willingness to alter practices and procedures if they do not benefit clients. PROGRAM MANAGEMENT

• Comfortable in an administrative duty or an environment using Computer Applications necessary for the job.

• Supervised 25 plus direct care staff for residential care facilities.

• Experienced in customer service & Human Resources policies and procedures. EDUCATION

BA Degree, Family and Consumer Sciences

Minor, Psychology

California State University Fresno - Fresno, CA

National University – Fresno, CA

EMPLOYMENT HISTORY

2020-2020 Beh. Technician1 Esperanza Behavioral Health Incorporated, Fresno, CA 2019-2019 Social Worker Assistant Heritage Adult Day Health Program, Fresno, CA 2014-2017 Home Base Educator Fresno Equal Opportunity Commission, Fresno, CA 2012-2014 Substitute Teacher Fowler & Central Unified School Districts, Fresno, CA 2013-2014 Van Driver/Grade School Teacher Kiddie Kare Schools, Fresno, CA

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