Entry Representative Service Officer

KOUADIO ALLI

****-** *********** **** *********, ON M9R 3Y9

Email:***********@*******.*** Phone: 416-***-****

Bilingual Customer Service Representative

SUMMARY OF SKILLS

Over 8 years of experience as a Bilingual Customer Service Representative / Order Entry Representative

Extensive Knowledge of North American Transportation environment and geography

Excellent communication and interpersonal skills to deal with the clients from different cultural backgrounds in English and French (Canadian French)

Capability to translate documents and/or conversations in real time while keeping the meaning of the expressions and terms

Proficient computer skills including Microsoft Word, Excel, PowerPoint, Internet, and Email

Knowledge of customer environment and good understanding of supply chain process, customer fulfillment processes and administration

Ability to work independently and as a part of a team, adapting to changing priorities of a fast-paced work environment

Organized, detail oriented with an ability to handle multiple task simultaneously

Ability to resolve the problem associated with the service provided

Flexible regarding scheduling of work and over time as required

EMPLOYMENT EXPERIENCE

Bilingual order management customer solutions Rep – BD - Canada

Presently working, on contract from June 21, 2021

Bilingual Operations Service Officer, Property Taxes, Mortgage and Investigations, at TD Bank

May 2020 to April 2021

Presently, Bilingual Operations Service Officer, Property Taxes and Investigations, at TD Bank

Processed customer’s inquiries about property tax and mortgage,

Analyzed and interpreted customer inquiries through product knowledge

Handled multiple priorities in a dynamic environment

Maintained open communication with all internal and external customers at all locations

Provided as required statements

Assisted colleagues of the mortgage and property tax departments in translating various documents from French into English.

Handled and provided help to offshore colleagues’ requests for work that cannot be done from hom

Customer Care Administrator December 9 2019- March 4, 2020

PERI Formwork Systems Inc. Bolton, ON

Worked with internal and external customers to control the administrative requirements

For concrete forming and scaffolding projects

Liaison with customers, sales team, dispatch and order coordinators to ensure timely and accurate delivery requests

Liaised with Sales and Engineering to prioritize and manage high volume customer orders

Opened new contracts and input contract and material lists into ERP system

Received and process incoming customer orders with a focus on quality and accuracy

Contacted customers with delivery dates and coordinate the return of material

Followed-up with customers and answer inquiries on the status of orders

Generated customer billing by producing appropriate control prints and timely invoice

Ensured efficient and accurate input of orders into SAP using a number of parameters including inventory data, logistics and customer specifications

Other duties as assigned

Bilingual Customer Care Officer July 8th, 2019 – Oct 15 2019

Scotiabank

Presented knowledgeable advice based solutions and following through

Provided customers and applicable business partners with account information

Developed effective questioning skills conducive to gathering customer information accurately and comprehensively

Documented and controlled all required follow-ups or escalations

Maintained pending files and taking appropriate action to resolve files for areas of responsibility

Bilingual Customer Relations and Office Assistant 2014-2018

Davis and Henderson

Answered and Addressed customer inquiries received by phone, email and fax

Communicated on a daily basis with the student loan department of the Quebec Ministry of Education

Implemented, investigated claims, with report to required department

Maintained accurate customer inquiry tracking records in a customer relationship loan management computer application database

Delivered a wide range of information and referrals on student loans, using internet and other resources

Researched information in response to inquiries by following Government instructions in regard to loan repayment procedure

Monitored and followed-up on pending orders

Wrote QNOTES and performed other duties when needed

Bilingual A/R Associate/ Billing Specialist 2013-2014

Konica Minolta Business Solutions

Utilised SAP applications to credit and or debit customers

Monitored incoming calls to resolve customers’ invoice issues

Issued missing invoices and sent them out to customers on demand

Created a spreadsheet to facilitate locating credit and debit memos

Followed up frequently with statements and invoices to customers

Communicated with Service Managers and Sales Representatives to provide updates on credit or debit invoices

KOUADIO ALLI

Email:***********@*******.*** Phone: 416-***-****

Bilingual Logistics Customer Service Representative 2013

Sci Group Inc.

Processed and managed all incoming orders for corporate accounts

Facilitated daily network monitoring of time sensitive materials in a logistics environment

Used various software applications to proactively monitor and control shipments while updating shipment status info for track and trace

Maintained continuous contact with Air Carriers/Ground Carriers

Ensured carrier compliance to delivery performance standards

Planned, scheduled and confirmed shipments with carriers as determined order to achieve customer commitments

Took and submitted orders electronically, improving the Order to Delivery Time

Bilingual Logistics Customer Service Representative 2012

Chep Canada

Processed orders and order modifications and cancellations via phone (issues and returns), and SAP

Processed orders, order modifications and cancellations via email (issues and returns) using customer ESP and SAP.

Ensured efficient and accurate input of orders into SAP using a number of parameters including inventory data, logistics and customer specifications

Scheduled orders into service centre according to the planning tool

Managed service centre capacity (move customer), in and out flows within service centre to ensure that service balance is maintained

Handled orders from one service centre to another through ESP, phone and service centre

Standing order management- created monitored and maintained standing orders within SAP

Arranged carriers for next day orders

Maintained open communication with all external and internal customers at all locations

Bilingual Customer Service Representative 2010-2011

Comerco Inc. Laval, QC.

Handled incoming calls and resolved clients concerns and complaints, liaised with other departments for specific concerns.

Demonstrated strong attention to detail in tracking orders and in following up with customers to ensure on-time delivery of service

Contributed to team work by assisting the commercial department in the renewal of existing contracts and or inviting new customers

Organised and coordinated the technicians’ work schedule

Resolved work-related problems prepared and submitted progress reports to the related department

EDUCATION

AEC (DEC), Specialist in Transportation and Logistics 2012

Champlain College, St-Lambert, QC

Certificate in Business Administration and Organisation 1984

Morley College, London, UK

Certificate in International Trade and Distribution 1983

Morley College, London, UK

Diploma in Business Studies 1982

Morley College, London, UK

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