IT Technician

Sydney Thabethe

Email: *********@*****.*** Mobile: 078-***-****

SUMMARY

I am a mature, focused and hardworking professional with a strong technical skill-set and attention to detail, with a strong technical background who possesses self-discipline and the ability to work with the minimum of supervision within a team. I am confident in my own ability and thrive on work of a challenging nature yet through experience have come to appreciate the importance of routine work, I possess good communication skills, both verbal and written. I believe that I am confident in group situations, where teamwork is necessary.

PROFESSIONAL SKILLS AND INTEREST

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Web Development (HTML, CSS, JavaScript, Bootstrap), CMS

-Client Engagement and Support

-Efficient Computer Operating Skills

-Attention to Detail & ability to work in a pressurized Environment

-UI/UX Design

-Experience of managing multiple project to a deadline

-PC and MAC Literate

-Experience with Microsoft and Goolge Software

(WordPress)

Software Development (C#, Java)

Android Development (Java)

Database (SQL, MY SQL)

Written and Verbal Communication

Multitasking and Time Management

Problem Solving Skills in a Team Environment

EDUCATION

Diploma in Information System (Software Development). Varsity College (Gauteng,

Sandton) Results available upon request

Matric Certificate. Reddam House Constantia (Cape Town)

•Matric Certificate (Results available upon request )

PROFESSIONAL SKILLS DEMONSTRATED

Varsity College 2014 - 2016

Student Work Intern

General information about the responsibilities of this role.

•Being the first point of contact for data-related questions

•Dealing with team members

•Designing and Implementing Web Development Knowledge towards projects

•Assisting members with web design related questions.

•Ensuring the safety and security of the projects data

•Occasionally carrying out various administration tasks (filing, printing, etc.)

Sydney Thabethe Email: *********@*****.*** Mobile: 078-***-****

OFFICIAL WORK EXPERIENCE

Reddam House Helderfontein - Position L1 IT Technician(2018-Present): The role of the IT Level 1 Technician Is to provide support on all aspects related to Information Technology requirements, to the school Reddam House Helderfonteln, and the larger Inspired Education Group. Primary responsibility is maintaining computer and voice equipment used by the School solving all IT Related Issues

Key Performance Areas:

-Actively resolve all IT related queries logged by faculty members and students of the school.

-Use of Remote tools to solve 2nd and 3rd line IT related requests escalated by users across the lnspiredEdu group worldwide (UK, Switzerland, Spain, Australia etc.).

-User Admin, for the school's local domain controller, Including account admin on Google Apps for Education suite for Reddam Bedfordview, Waterfall and Helderfontein.

-Administration of Office 365 tenants and Kings College Online tenant.

-Responsible for maintenance, upgrade, repair and audit tracking of all Internal Reddam House Helderfontein equipment i.e. Desktop Computers, Printers Laptops, servers, lighting, soundboards, speakers, mics and other IT related equipment.

-Liaise with external contractors and suppliers, for quotations, stock, and adherence to Service Level Agreements.

-Ensuring Student and Faculty members have connectivity to the network, and access to the required services.

-Assisting teachers with realising Ideas on innovative uses of technology within their classrooms and online.

-Mentoring of other 1st line and assisting with 2nd line Technicians during call resolution.

-Providing advice and assisting faculty members to learn the systems being used, from support In operating systems, office packages, school leamlng management systems, including but not limited to new services introduced by the lnsplredEdu Group.

-Managing, maintaining, and configuring all Firewall access for the school's requirements.

-Oversee infrastructure upgrades to the Campus, by llalslng with suppliers and contractors.

-Ensuring proper dally server and systems backups are completed successfully.

-Ensuring Schools VoIP telephony Is operational, Including setup and allocation of phones to the classrooms or offices.

-Assistance with any projects as required by the organization, including assistance at other schools, with

system or network failures.

STUDENT LIFE AND VOLUNTEERISM/WORK EXPERIENCE

LOCONET INVESTMENT - Position Intern: General information about the responsibilities of this role.

•Being the first point of contact for data-related questions

•Dealing with team members

•Assisting members with web design related questions.

•Occasionally carrying out various administration tasks (filing, printing, etc.) (2017-Present)

Geojozi – Developer: The GeoJozi Challenge is a developer challenge that calls on young citizens of Johannesburg

(30 years old or younger) to tackle our city’s toughest problems through the innovative use of Geographic Information System (GIS) data. I was a contestant in the challenge, and my focus was collecting data on which areas don’t have addresses using different data handling techniques. I managed to come in the top 20. (2016)

WORK PROJECTS

Geojozi (2016): Contestant, focus was collecting data on which areas don’t have addresses using different data handling techniques, the project was aimed for rural areas without addresses, my aim was to create an android app and a web app for clients to enter areas without addresses to be sent via email

Whereitsapp (2016): (Work Integrated Learning) Position – (Android Developer, Web Developer, Data Capturer), Responsible for the retrieving certain documents from team members and making sure that everything was accurate to ensure no group member team member was confused about the project, and who the project was for.

Track and Trace (2015): (Work Integrated Learning) Position – (Android Developer, Web Developer, Data Capturer)

Duties

•Ensuring report tables and listings accurately reflect data within a database.

•Entering data accurately onto computerized databases & Excel spreadsheets.

•Locate and correct data entry errors.

•Maintain logs of activities and completed work.

•Compiling, coding, categorizing, calculating and auditing data.

•Data manipulation in Excel spreadsheets.

•Occasionally carrying out various administration tasks like, photocopying, filing.

•Focused on the design & development of the website (Mainly Front End)

Software Knowledge

•Installation and Administration of Windows 9x, 2000, XP, Vista, Windows 7, Windows 10, OsX.

•Installation and Administration of Ubuntu 8.1O 9.12, Mac. Cent OS 7.

•Administration of Microsoft Server 2012 and 2016, Exchange Server 2007, 0365 User Mailbox Exchange Management, Google Admin Mailbox Management.

•Microsoft Office Professional 2003, 2007, 2010, 2016, 2019 and Office 365

•Google Apps for Education Suite (Access Level - Super Admin)

•Symantec Anti-Virus and Symantec Backup Exec, ESET Remote Management Console, Kaspersky Antivirus. VEEAM, Backup and Repository.

•Administration of ADCS, ADDS, DHCP, CNS, RDP, NPAS, Group Policies, File Shares, LANs, VLAN's.

•Surveillance Server software. (Hikvision)

•Firewalls, Cyberoam, Smoothwall/1 S4 and S8.

•3CX VOiP

•Remote application such as zoom,teamviewer MS Teams etc.

Hardware Knowledge

•Desktops, Laptops and Servers.

•CPU (Motherboards, Processors, Hard drives, Ram, Sttffy drives, CD/DVD, Power supplies.

•All additional adapter cards and loading of drivers.

•Access Points (Ruckus R500, R510), Routers, Switches (HP Aruba, NetGear), UPS.

•Printers and Faxes.

•CCTV cameras, Cables, Cards, Connectors, Power Supplles.

•VOiP Yealink T21P E2, T29G phones.

OTHER RELEVANT INFORMATION

Languages: English (First Language), Isizulu (Second Language)

Computer Skills: Web Development (HTML, CSS, JS, PHP), App Development (Java, C#), Microsoft Excel, Microsoft

Word, Microsoft Access, Microsoft PowerPoint (MS Office in General), SQLServer, Android Studio, Adobe Photoshop CC Adobe Illustrator, Adobe After Effects, 3D Modeling,Rigging & Animation(Autodesk Maya,3DS Max),Sculpting(Zbrush)

References

Marius Jordaan: +23-83-653-**** (IT Manager Reddam/Reddford)

Tebogo Rakgogo - ***********@*****.*** (Work Integrated Learning)

Web Design Portfolio – Available on Request

3D Work – Available on Request

Sydney Thabethe Email: *********@*****.*** Mobile: 078-***-****

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