Pauline Mphefo
Ngoetsana
Education
Grade ** (Lebowakgomo commercial college)
● 2001
● National Diploma: Management (Administrative)
● 2006
Administrative management
Management
Financial accounting
Business communication
Commercial law
Economics
Marketing
End user computing (word, excel, power point and typing) Work Experience
05/01/2015–01/12/2020
PM FOODS CC• ADMIN/FINANCE OFFICER
09/01/2012–29/12/2012
BMW• CLIENT SERVICE ADVISOR
01/07/2009–25/11/2010
FNB• CLIENT SERVICE REPRESENTATIVE
11/08/2008–30/06/2009
FNB• TELLER
02/05/2007–18/01/2008
GARDEN COURT HOTEL• RECEPTIONIST
547 Kwena Moloto 1
MOLETJIE
0784
082-***-****/081 210
4848
ngoetsanamphefo@gmai
l.com
Key responsibilities
Admin/Finance officer
PM FOODS (Poultry department)
Answer telephone, attend to emails
Receive and bank cash
Do filing, update records through data capturing
Coordinate meetings
Make bookings for vehicle service
Receive and process orders
Order stock ahead of time
Reconcile receipts with cash and do banking
Allocate deliveries to accurate addresses
After sales consultant/Client Service advisor
BMW Modern Autohaus 09/01/2012 to 29/12/2012
Client check in and job card creation
Physical vehicle pre-inspection/assessment:
Record kilometers
Record dents, damages and scratches
Record available accessories
Record general condition of the vehicle
Allocate appropriate service package for the client Liaise between the client and the workshop team about the progress of the vehicle throughout the day
Solve queries
Make the next booking for client vehicle
Receive payments
Write and submit daily work in progress report to the manager First National Bank (Barberton branch) 01/07/2009 to 25/11/2010 Client service Representative(CSR)
Provide face to face client service
Provide advice, solutions and information to clients Build and maintain good relations with stakeholders Open and close accounts
Process payments and transfers
Render general admin duties/support
Reach specified targets
Submit daily reports to manager
First National Bank(Barberton branch) 01/07/2008 to 25/11/2009 TELLER
Accept /withdraw cash and cheque payments and issue receipts Monitor and balance cash in the safe
Safekeeping of daily records
Monitor and balance cash in the safe
Regular banking to maintain minimum cash float in the till Prevent fraud and losses by ensuring accuracy of transactions and also verifying the authenticity of cash notes and cheques Render general administrative support
Garden court hotel Polokwane 02/05/2007 to 18/01/2008 Receptionist
Receive and welcome guests at the reception area
Handle a busy switchboard
Capture data and process payments
Make bookings
Coordinate meetings, arrange accommodation for staff members Solve queries
Liaise with guests and different departments according to their needs Render general administrative duties pertaining to the reception area References
PM FOODS CC
Mr. Lesetja Masenya
BMW (MODERN AUTOHAUS)
Miss Dorcas Mojapelo
FNB (BARBERTON BRANCH)
Miss Naomi Makwela
GARDEN COURT POLOKWANE
Mr. Mkhuseli Nkobo