Administrative, Assistant, Customer Service

* * * * *

TAMMY LOVELADY

***** ******** **********, ** ***** **************@*****.*** 832-***-**** QUALIFICATIONS SUMMARY

Highly personable Administrative Assistant with over ten years of account management, order processing and call center operations in an industrial manufacturing and wholesale environment.

• Talent for identifying customer needs and up selling products of interest based on purchase history and expressed interest.

• Demonstrated an excellent customer rapport built by providing exceptional service and follow-up resulting in increased business.

• Achievement of above average bonuses based on increased sales and on-time performance.

• Involvement in the design and implementation of customer service procedure to improve performance levels by getting involved with quality improvement groups. PROFESSIONAL EXPERIENCE

2014- Present Bauer Pileco Conroe, TX

Drill Rig Manufacturer

Shop Service Coordinator

•Receives and screens customer calls to ensure that customer needs are met

•Creates and maintains quotes, parts sales orders, and jobs for Shop service work

•Ensures that parts are properly ordered on sales orders, follows up on back orders and advises appropriate persons

•Maintains job-planning schedules and coordinates with Service Managers to keep schedule updated

•Coordinates outside purchases and repairs

•Maintains time records for Shop Service

•Enter time card information into spreadsheet and in ADP

•Update master time card spread sheet

•Create service calls submitted from sales and service department

•Keep track of technicians travel pay and hours

•Keeps customers (internal and external) advised on the status of their repairs

•Assists Service Managers in developing and communicating quotes, getting approval for service work and obtaining purchase orders.

•Maintains and assembles documents and charges in preparation for invoicing 2013 Seieffe Corporation Houston, TX

Quartz Slab Importer/Distributor

Inside Sales / Orders Manager

• Customer Service including but not limited to order entry of phoned, faxed and emailed orders

• Process credit cards upon receipt of authorization forms from the customer for payment of goods

• Complete paperwork for FedEx Ground shipments for emailed or website samples requests

• Create Bill of Ladings for LTL freight shipments and for returns of material. Process freight claims

• Communicate stock status, estimated arrivals of materials on containers from Italy and lead times of products and release orders accordingly

• Process improvements to ensure accuracy and process quality to the customer 2010 to 2013 DXP Enterprises Houston, TX

Pump, Bearings, and Safety Supply Distributor

Customer Service Representative

2 P a g e

• Processed incoming orders and quote requests for safety products for the refinery, mining and general industry. Additionally, provided sales support and customer service for bearings, belts and other industrial products.

• Identified customer product needs through verbal, visual and actual requirements specified.

• Worked with Outside Sales and Business Development Managers to provide assistance in all aspects of handling new and existing customer service base.

• Attended all training sessions from manufacturers of safety, MRO and bearings to continuously increase knowledge and remain up to date with product lines. 2007-2010 Self-employed Houston, TX

Contract Work for Multiple Individuals

• Typing documents (resumes, reports, spreadsheets)

• Processed on-line Billing for Abracadabra Roadside Service and assisted in dispatching.

• Assisted in selling products on EBay for a third party (individual).

• Researched internet for wholesalers and manufacturers to identify marketable goods for EBay.

• Performed market analysis on potential products to consider for inventory. 2006 to 2007 Association of Water Board Directors Spring, TX Non-Profit Educational Program

Administrative Assistant

• Provided support solving billing disputes, updating customer data, and respond to questions relating to their accounts and other requests.

• Processed conference registrations for events.

• Assisted bookkeeper processing accounts receivables. 2001 to 2006 Hagemeyer/Vallen Safety Supply Co. Houston, TX Safety Supply/MRO Wholesaler

Customer Service Specialist

• Member of Quality Process Steering Committee focused on correcting processes.

• Project management of established accounts including but not limited to price negotiations, inventory control and product specifications.

• Purchased and expedited time sensitive orders with manufacturers on rush orders.

• Processed orders for national account customers. (Major accounts include Alliant Energy, Florida Power Nuclear, Atmos Energy and other nuclear and power plants) 1994 to 2000 Temporary Contract Positions Memphis, TN Temporary Contract Employment (While Attending College)

• Financial Analyst for Sedgwick James Corporation

• Accounts Payable for Schering Plough (Pharmaceutical)

• Accounts Payable for Harrah's Entertainment (Promus Industries – Hospitality Company)

• Customer Complaint Specialist for Promus Industries (Hospitality Company

• Human Resources Assistant for Auto-Chlor (Division of Diversey Lever)

• Procurement Agent for Helena Chemical (Chemical and Pesticide Company) 1993-1994 Lotus & Windoware, Inc. Memphis, TN/City of Industry, CA Window covering Wholesaler

Customer Service Supervisor

• Reorganized, supervised, and provided support for multiple customer service locations.

• Wrote processes for training manuals for customer service department.

• Negotiated pricing with customer base and assisted in collections.

• Assisted Vice President of Sales in the creation of a product catalog distributed to existing and prospective customers resulting in increased business.

• Established a health insurance program for employees at the Memphis, TN location. 1990-1993 Valspar Corporation Beaumont, TX/Azusa, CA Industrial Paint Manufacturer

3 P a g e

Customer Service Representative

• Provided project management for ProTec Service Division (monitored inventory levels, order fulfillment and processing billing for US Mobil Refineries).

• Created company instruction manual illustrating how to export hazardous paint to Canada.

• Expedited, billed and established schedules for special order materials with production and shipping departments

• Processed 600+ orders per month and maintained a 98.5% billing accuracy. 4 P a g e

TAMMY LOVELADY

Wagon Gap Trail Houston, TX 77090 *******@*****.*** 832-***-**** EDUCATION AND TRAINING

Bachelor of Arts in Business Administration ● UNIVERSITY OF MEMPHIS – Memphis, TN Quality Management Seminar ● UNIVERSITY OF HOUSTON DOWNTOWN – Houston, TX Advanced and Intermediate Certificates Microsoft Excel ● COMPUSA – Houston, TX REFERENCES AVAILABLE UPON REQUEST

Contact this candidate