Driver manager

Krisalyn Moore

Little Rock, AR ***** Phone: 501-***-****

Email: **************@*****.***

Professional Summary

A dynamic professional with a proven ability to build relationships; adaptable leader with the ability to work independently and maintain critical thinking skills in the face of unforeseen challenges. Ability to manage multiple priorities, also a fast learner, outstanding, and driven to provide excellent support to professional team. Strong work ethic, positive attitude, accurate, assertive and adaptable. Highly effective in fast-paced work environments. Effectively able to multi-task in challenging situations and meet critical deadlines.

Skills & Qualifications

Self-starter, highly motivated, and able to complete projects with limited or no direct supervision once trained

Desire to improve processes and efficiency throughout the operation

Posse the ability for strategic planning for the future of the operation and ability to see projects through to completion

Good people and interpersonal skills to build effective relationships with all levels of professionals

Display ability to learn and advance to good working knowledge of company systems within short period of time

Proficient in time management; the ability to organize and manage multiple priorities

Strong proficiency with Microsoft Word, Excel, PowerPoint, Access and Outlook

Time management and Schedule Management

In-depth knowledge of maintaining positive customer relations by means of proper handling of all transactions, in keeping with established procedures. Professional Experience

Pillar Logistics Little Rock, AR 04/2019 - Present Customer Service/Dispatcher

Dispatch independent contractors to appropriate locations according to customer needs.

Consult with managerial personnel in order to meet operational goals.

Record and maintain files and records of customer requests, services performed, invoices, expenses reports and other various dispatch responsibilities.

Determine the response needed to effectively and appropriately deal with emergencies, accidents, breakdowns and customer service issues.

Handle inbound calls from customers and delivery teams.

Consult with managerial personnel in order to meet operational goals.

Process, audit and brief weekly billing to the manager. UPS Little Rock, AR 06/2016 – 03/2019

Administrative Assistant II

Followed standardized company procedures relating to all aspects of Office performance.

Answered incoming calls in a professional manner.

Maintained suitable and sufficient office stationary levels.

Updated database with confidential and relevant information.

Arranged interviews and confirm interviews via Phone or Email.

Typed up correspondence including letters, faxes, minutes and memos.

Maintained an effective administration system.

Conferred with customers or supervising personnel in order to address questions, problems, and request for service or equipment.

Walmart Little Rock, AR 11/2010 – 05/2016

Cashier

Provided high quality customer service and hospitality in the execution of assigned duties, greeting customers, arranging customer requests, directing customer complaints, and assisting customers as needed.

Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

Determined customer needs by asking relevant questions and listening actively to the responses.

Operated a cash register for cash, check and credit card transactions. Education

J.A Fair High School – Little Rock, AR – High School Diploma

May 2011

References and Supporting Documentation upon request

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