Organisation Change Management
Resume:
Consultant: Change Management, Business Psychology, & Organizational Development
********.***@*****.***
HANAFIAH B MOHD ISA
WORK EXPERIENCE
SUMMARY
Apr 1992 - Present
** ***** * months
As of 1st Jan, 2021
Hanafiah is a strong Think-out-of-the-Box facilitator, a charismatic leader, and an innovative team player with the ability to engage audiences and plays a key role to connect top management aspiration to front liners conviction. He also poses a distinct ability to connect soft organizational issues that has relevant impact to business performance.
In the past 10 years as a trainer and a consultant, he has had the opportunity to guide and to facilitate the strategies and initiatives development in several organizations. Amongst them is the Pharmacy Group in the Ministry of Health (a 1-year strategy development & deployment with competency building for the organization and key planning staff).
Interpersonal Facilitation Skills, which are vital to any Organizational Development Professionals in assisting organizations to realize their Key Strategies and Initiatives. These experiences include issues resolution (gap closure) and business process improvement (opportunity creation). Experiences with MNC has given rise to skills pertaining to Leadership Development and Performance Coaching focusing to assist top and middle management in pertinent decision-making processes. The front lines were enabled with Capability Building and Competency Management with a dash of Business Process Improvement activities using available Organizational Management Systems. His personal passion is in Organizational Behaviour and Psychology where he craves to see the "sparkle in the eyes" of the employees once they "see" their individual and team potentials through thoroughly designed Mindset Shift and Behaviour Change programs. He is currently perusing his studies in Industrial and Organizational Psychology (a.k.a Business Psychology) with the intention to complete his Masters and PhD in the same field. He graduated from University of Tulsa, Oklahoma, USA with a Bachelor of Science degree in Business Administration (Majoring in Management Information Systems) and is currently an Aston Business Assessment (Birmingham, UK) Certified Trait (Personality & Competency) Assessor allowing him to develop behavioral assessment-based interventions for implementation by clients.
Currently he is helping various business and organizations (governments, corporate and small medium companies) via Gugusan Sasana Consultancy in the form of training, coaching and CM related consulting in areas where gap closure and opportunity creation activities are required. He has managed and executed over 385 Consultancy and Training events within the various industries with the opportunity to create platforms for other consultants and trainers to explore and collaborate. Page 2 of 7 Hanafiah b Mohd Isa
MANAGEMENT
CONSULTING
PROFICIENCY
CAPABILITY SUMMARY FOR HANAFIAH:
• Proven capability in delivering real performance improvement at the workplace, process, individual & team levels in organizations (e.g. Strategy Creation and Deployment).
• Expertise in Change management process and strategy development for leaders and employees (Change Agents Development & Mindset Change Programs).
• Superior ability in diagnosing performance issues, problems and challenges across the value chain (the likes of Learning & Development Mapping, Business Process Improvement, Leadership Competency Enhancement).
• Highly skilled facilitator; very adept at engaging people at every level and across cultures with customized workshops (Issue Resolution & Idea Generation Facilitation Sessions / Workshops).
• Provides cost effective coaching & consulting interventions to deal with specific performance issues and challenges.
SKILLS
LEVEL MAP:
- AWARENESS-
- KNOWLEDGE-
- SKILL-
- ADVANCE-
- EXPERT-
• Change Management Process, (Expert)
• Organizational Behaviour and Psychology, (Expert)
• Capability Building and Competency Management, (Expert)
• Trait Personality and Competency Profiling (Expert)
• Mindset Behaviour Change and Intervention Design, (Expert)
• Competency Framework Development (Expert)
• Performance Dialog / Conversations, (Expert)
• Management Facilitation for Strategy and Initiative Development, (Expert)
• Leadership Development and Coaching, (Expert)
• Managing Performance for Results (a.k.a. KPI Setting, Cascading and Monitoring), (Expert)
• Business Process Improvement, (Expert)
• Proficient user of MS Office Products, (Advance) SUMMARY OF KEY
CHANGE MANAGEMENT &
MANAGEMENT
CONSULTING RELATED
ACHIEVEMENTS OR
EXPERIENCES.
DETAILED EXPERIENCES
ARE DESCRIBED IN THE
FOLLOWING PAGES
CHANGE MANAGEMENT CONSULTANCY PROGRAM
Oct 2017 - present
A 10-month hands-on program for small medium industries / companies in managing their identified issues with desired solutions and creating future internal consultants within their organization. LEADERSHIP DEVELOPMENT PROGRAM – SARAWAK HIDRO (BAKUN) SDN BHD A 1-year development program. (Oct 2016 – Oct 2017) Managed their Talent Management Program in identifying and developing their current and future leaders in reaching the desired state.
MALAYSIAN NATIONAL MEDICINES POLICY & STRATEGY DEVELOPMENT – MOH PHARMACY A 1 year 3 months managing change program. (May 2015 – Aug 2016) Review and improve the National Medicines Policy and Develop a 1-year strategy and Implementation for MOH Pharmacy.
THE ART OF MANAGING CHANGE – A TRAINING PROGRAM
Duration 2012-2015
Conducted 32 sessions of 2-day training for both public & in-house specifically on this topic. Page 3 of 7 Hanafiah b Mohd Isa
PROFESSIONAL
WORK HISTORY
(DURATION 1991 – PRESENT).
.
Freelance Consultant / Trainer
Aug 2011 - Aug 2012 (1 year 1 month)
Conducted various consultancy and training work on freelance basis with various organizations. EXPERIENCE GAINED:
- Managing and executing Consultancy and Training events with the said industry. REASON FOR LEAVING:
- Opportunity to create a platform for consultants and trainers to explore. Head: Enterprise Change Management, Organizational Transformation Department PETRONAS Exploration & Production Division
Jan 2011 - Jul 2011 (7 months)
Reports to the Senior General Manager of the Organizational Transformation Division. As the Senior Manager and Head of the Enterprise Change Management Department, this position is required to strategize and drive change initiatives to meet business, schedule and budget objectives. With focus on the soft areas or people related part of change – to include changes to business processes, systems and technology, job roles and organization structures. Ensure faster adoption, greater utilization and higher proficiency on the changes impacting employees
EXPERIENCE GAINED:
- Companywide Change Management Strategy Development REASON FOR LEAVING:
- Opportunity to help and develop others in areas of leadership competencies, capability enhancement and mindset transformation.
HEAD OF STRATEGIC PLANNING AND MARKET RESEARCH, MALAYSIA LNG SDN BHD Apr 2010 - Dec 2010 (9 months)
Senior Manager of Strategic Planning and Market Research overseeing the Strategic and Business Planning functions in SBM Malaysia while scanning for opportunities in the global LNG Market. EXPERIENCE GAINED:
- Strategies and Initiatives Process Improvement pertaining to LNG Sales and Production
- Companywide Strategy Development and Initiatives Management
- Member of the Management Committee
REASON FOR LEAVING:
- Opportunity given by Upstream Senior Management to assist in the strategy formulation in the upstream industry.
Page 4 of 7 Hanafiah b Mohd Isa
MANAGER: BUSINESS PLANNING & PERFORMANCE MANAGEMENT, MALAYSIA LNG SDN BHD Oct 2009 - Mar 2010 (6 months)
Manage the Business Planning Section activities in Bintulu, Sarawak focusing on the PETRONAS LNG Complex's (PLC) operational budgeting and planning activities in line with the PETRONAS Group's overall business and strategic plans through the alignment and consolidation of the PLC's strategic thrusts with those of the commercial's in the formulation of an effective and robust business plans and strategies that provide a sustainable company profitability. A member of the Plant Management Committee.
EXPERIENCE GAINED:
- Strategies and Initiatives Process Improvement
- Complex-wide Strategy Development and Initiatives Management
- Member of the Plant Management Committee
REASON FOR LEAVING:
- Promotion
MANAGER: BUSINESS PROCESS IMPROVEMENT, MALAYSIA LNG SDN BHD Jun 2007 - Sep 2009 (2 years 4 months)
Lead and drive the Business Process Improvement Section in looking for opportunities to improve relevant business processes to reach desired state in delivering superior plant performance and overall organizational improvement.
EXPERIENCE GAINED:
- Skills on Operating Performance Improvement (OPI) Situational Assessment for MLNG focusing on Plant and Organizational Performance
- Transformation and Performance Roadmap skills
- Integrated OPI Modules Trainer
- Covering for the Organizational Improvement (OI) Section in the absence of the OI Manager. REASON FOR LEAVING:
- Opportunity given by MLNG Senior Management to assist in the strategy formulation in the LNG industry.
MANAGER: ORGANIZATIONAL IMPROVEMENT, ASEAN BINTULU FERTILIZER Dec 2004 - May 2007 (2 years 6 months)
Formulate operational and organizational improvement strategies and plans to maximize value creation in order to realize ABF's change vision in accordance to PETRONAS' corporate agenda. Acts as an internal consultant within the organization. Reports directly to the MD/CEO of ABF. EXPERIENCE GAINED:
- Lead Auditor for ISO 9001:2000
- Change Management skills
- Mindset Behavioral Change / Transformation skills
- Organizational Design and Development
- Internal Branding Management
REASON FOR LEAVING:
- To gain more experience in the GAS / LNG industry. Page 5 of 7 Hanafiah b Mohd Isa
SENIOR EXECUTIVE: ORGANIZATIONAL IMPROVEMENT; PETRONAS GAS BERHAD Aug 2004 - Nov 2004 (4 months)
Execute the implementation of the integrated ISO9000 related document management system within the Centralized Utility Facilities locations in Kuantan and Kerteh. Facilitate troubleshooting and brainstorming sessions utilizing the approved processes and standards in achieving optimal solution.
Experiences: Internal Process Improvement Consultant. ISO and IMS Process improvement. EXPERIENCE GAINED:
- Organization design and development
- Change Management Process and Organizational Culture Implementation
- Development process for Organizational Benchmarking and Limits of Authority REASON FOR LEAVING:
- promotion
SENIOR EXECUTIVE: SECURITY MANAGEMENT; PETRONAS
Jun 2002 - Jul 2004 (2 years 2 months)
Centralized and Integrated the IT Security operations and audit. Utilizing the ISMS guidelines and ITSM operational procedures to standardize daily IT usage in protecting the IT infrastructures from malicious intent. Security review for new IT project requests for the PETRONAS Secure Global Network. Assist in security incidence handling with Corporate Security Division. Render IT Security consultancy pertaining to connectivity issues to PETRONAS employees. Security Awareness Program for all levels of PETRONAS Staff.
EXPERIENCE GAINED:
- ISO 17799 and ISMS (Information Security Management System) REASON FOR LEAVING:
- IT Personnel relocation program
HEAD OF INFORMATION TECHNOLOGY SECTION; PETRONAS GAS BERHAD May 2000 - May 2002 (2 years 1 month)
To ensure the provision of IT services in the division are at the determined level. To provide the strategic IT solutions for the company to achieve the business plan. Recommendations of appropriate emerging IT technology and trends for Centralised Utility Facilities aka CUF (a PGB's Division) both in Kerteh, Terengganu and Gebeng (Kuantan), Pahang.
EXPERIENCE GAINED:
With infrastructure provided and controlled by GIRM ECR (a separate PETRONAS Subsidiary), in ensuring the continuous availability of the systems for all departments in the Division, the incumbent is required to have high scores of people and business skills; especially on initiative, relationship building, business awareness and negotiation skills. REASON FOR LEAVING:
- Promotion
Page 6 of 7 Hanafiah b Mohd Isa
EXECUTIVE: BUSINESS SYSTEMS SUPPORT; PETRONAS GAS BERHAD April 1992 – May 2000 (8 years 2 months)
Leading the Business Systems Support Section in planning, coordinating and executing daily activities while supervising two technicians in day to day operations of Servers, Backup and Recovery, E-Mail systems and printing services.
EXPERIENCE GAINED:
Web-Based E-Mail, Intranet Apps, Fax/E-Mail Integration, LAN/WAN Integration, SAP Implementation. Y2K Infrastructure Readiness.
REASON FOR LEAVING:
Promotion
DATABASE MANAGEMENT OFFICER, JURUKUR MALINJA SDN BHD Dec 1991 - Mar 1992 (4 months)
Created application programs for surveyors. Maintained Operations PCs and Notebooks Assisted draftsmen in backup operations and software usage. Evaluated hardware and software requirements for Operations enhancements.
EXPERIENCE GAINED:
Designed Structured Database Backup and Recovery methodology. Reason for leaving:
Better opportunity to expand knowledge and experience. QUALIFICATIONS BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION UNIVERSITY OF TULSA, OKLAHOMA, USA (1991),
MAJOR: MANAGEMENT INFORMATION SYSTEMS
PROFESSIONAL CERTIFICATE OF MANAGEMENT
UNIVERSITY OF MELBOURNE, AUSTRALIA (2009)
CERTIFIED TRAIT (PERSONALITY AND COMPETENCY) ASSESSOR ASTON BUSINESS ASSESSMENTS, BIRMINGHAM, UK (2012)
CERTIFIED ISO9000:2000 LEAD AUDITOR
(CERTIFICATE NUMBER: A18027/949/2006)
Page 7 of 7 Hanafiah b Mohd Isa
REFERENCES
(LATEST CONTACT
INFORMATION AVAILABLE
UPON REQUEST)
IR ZULKIFLE OSMAN,
Ex Managing Director, Sarawak Hidro (Bakun) Sdn Bhd. On SHSB Leadership Development Program,
PUAN BIBI FARIDHA BINTI MOHD SALLEH
Senior Principal Assistant Director, Policy Planning & Management Section On MOH Pharmacy Strategy Development & Competency Building, On Development of the Malaysian National Medicines Policy (Dasar Ubat National or DUNAS) DR RAMLI ZAINAL
Ex Director of Pharmacy Policy & Strategic Planning On Leadership Development Program,
TN HJ FADZLAN SAMAD,
EX Managing Director, Sarawak Hidro (Bakun) Sdn Bhd On Mindset Shift and Behaviour Change Projects, Quality and ISO Enhancement Related Projects. EN M SHAFFIK M KAMIL
Ex-ABF Young Executive Club President and my predecessor On Mindset Shift and Behaviour Change Projects, Quality and ISO Enhancement Related Projects. TN HJ YAHYA IBRAHIM & TN HJ ZAKARIA KASAH
Ex- Senior GM Plant Managers MLNG
On various Mindset and Business Process Improvement Projects. DATO’ MEDAN ABDULLAH
Ex-MLNG MD-CEO
On MLNG KITE (Keep Improving Towards Excellence) Journey Project
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