English Teacher Fitness Instructor

LISA A. HOWARD

Wilmington, NC

832-***-**** ****.*.******.***@*****.***

www.linkedin.com/in/lisahowardHISD

CRIMINAL JUSTICE PROFESSIONAL

Intuitive, analytical and compassionate professional with dynamic experience in policing, case management and investigations. Proven ability in evaluating high-stress scenarios and determining contributing factors to develop optimal outcomes for juveniles that comply with local, state and federal laws. Effective navigation of high-stake scenarios often acting as mediator for conflicting parties. EDUCATION

2014 University of Houston, Downtown Campus, Police Academy Houston, Tx Texas Commission on Law Enforcement (TCOLE) Certified Scored a 90 on the state exam

2002 University of Edinburgh Edinburgh, Scotland

Master of Science in Criminology and Criminal Justice 1999 Stockholm University Stockholm, Sweden

Post Grad Diploma in Nordic Social Sciences

1998 University of North Carolina Charlotte, NC

Bachelor of Science in Criminal Justice

EXPERIENCE

03/2015 – 03/2020, YMCA Houston, Tx

Les Mills RPM Instructor and Cycle Instructor

03/2020 - 10/2020, United States District Court Eastern District Wilmington, NC

District Court Administrator/Courtroom Deputy

11/2018 – 03/2020, United States District Court Southern District Houston, Tx Judiciary Support Specialist

● Proven ability to work well within the federal courthouse arena.

● Currently 1 year into an approximate 2-year training program.

● Works daily in CM/ECF. Therefore, familiarity with the Case Management/ Electronic Filing System.

● Keeps the record of court proceedings electronically (as an ERO) and certifies court records of bankruptcy, criminal and civil cases including high-profile trials.

● Reviews documents for completeness and conformity with the federal and local rules and the policies of the district.

● Opens bankruptcy cases and sets the meeting of creditors.

● Dismisses bankruptcy cases. Issues summonses.

● Summarizes case events on the automated docket and within ADI.

● Evaluates juror questionnaires for accuracy; data input and scanning of all completed questionnaires.

● Fills transcript requests of official court proceedings (bankruptcy, criminal and civil).

● Photocopies and scans documents.

● Ensures data quality; attention to detail.

● Familiar with the federal courtroom culture.

● Comfortable working in the fast-paced courtroom setting with federal judges, United States attorneys and federal public defenders.

1/2018-10/2018 Department of Family and Protective Services, Child Protective Services Houston, Tx Investigator

● Ability to stay focused and decisive during crisis situations. Face to face contact with children in abusive or neglectful situations; sometimes dangerous situations.

● Proven ability to work well under pressure, enter an unknown situation and take control.

● Investigated reports of child abuse and/or neglect and initiated the necessary steps to protect children, including removing of children from a home when necessary.

● Conducted forensic investigations and assessments to determine risk of harm to children.

● Conducted multiple interviews daily, including the reporter in each case, numerous family members, doctors, nurses, school administrators and teachers. Proven ability to have frank and objective conversations with families about personal and private matters.

● Maintained a balance of objectivity and empathy for families in stressful and crisis situations.

● Strong documentation skills; every interview and all assessments entered into the database for each case. Ability to fully develop a case, many times executing 10+ interviews for one case.

● Maintained a low caseload; the state mandates to stay below 24 cases per agent, our department head wanted us below 20 and my immediate supervisor required 18 or below. I kept my caseload at 18 with quality and timeliness measures. 6/2015 – 11/2018 Humble Independent School District Humble, Tx Police Officer – TCOLE certified

● Administered safe learning and working environment across 43 campuses comprised of 39,000+ students by protecting rights and safety of students, staff and the district.

● Liaised with administration regularly. Established and maintained positive relationships with students and staff.

● Proven ability to serve as mediator during challenging, stressful situations with students and/or parents, promoting positive outcomes for all parties involved.

● Knowledgeable in juvenile development and challenges.

● Facilitated student, parent and administrator conferences concerning student misbehavior, issuing warnings or citations when necessary.

● Interfaced with the District Attorney’s Office and the District’s Legal Department regarding in-depth timely investigations to solve criminal acts on campus and determine potential charges. Completed forms for processing juveniles in custody and transported to the proper holding facility.

● Report writing and data entry into databases (JIMS and BADGE).

● Patrolled the district including all campuses and surrounding areas for student, faculty and community safety Responded to calls for service on and off campus, performing tactical operations in and around schools when needed.

● Continuing education in ALERT (active shooter response) and safety training and psychological and legal updates.

● Acted as a sounding board to my supervisor for training and policy questions. 11/2012 – 8/2013 College St. Louis (Middle School) Corsier, Switzerland English Teacher

● Instructed 50+ advanced students utilizing a diverse set of educational and learning strategies to create unique and inclusive learning experiences that engaged a higher level of thinking from the students.

● Prepared course materials including syllabi, literature selection, homework assignments and deliverables. I created each exam which was then reviewed by my supervisor.

● Selected relevant novels that promoted student participation in discussions and critical analysis.

● Designed essay and comprehension style exams to evaluate and determine level of mastery which were vetted through my supervisor upon completion.

● Challenged, engaged and communicated with students to encourage participation, learning and personal autonomy. Actively sought professional development opportunities to cultivate strategies and tools that promoted student-centered learning, cultural inclusion and effective instruction.

● Prepared all lessons with expectations 2 weeks in advance and documented into the parent/administration/teacher database per the headmaster. 12/2006 – 10/2009 Snappy Events, Ltd Stockholm, Sweden Founder, Director and Coordinator

● Planned, designed and executed custom corporate events and conferences for high-profile clients, including Hewlett-Packard, Logitech and Libendo Education. Provided oversight of each event, starting with the consultation and budget and followed through to completion.

● Delivered events at national and international locations for short and extended engagements.

● Effectively communicated and coordinated with international travel agencies, vendors and conference centers to assure to confirm all arrangements and check quality and timeliness measures were taken.

SPECIAL SKILLS

Microsoft Office including Outlook * English and Swedish, with knowledge in Spanish and French * Mediation * Active listener * Calm under pressure * Adaptability * Insight * Effective Case Manager

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