Head Chef Inbound Call
Resume:
Caleb Brock
Smyrna, TN *****
*************@*****.***
Summary
Dependable Dispatcher offering 3 years of experience maintaining tight delivery schedules and keeping customers satisfied. Stellar skills in clear and professional team and customer communication. Enthusiastic about driving improvements to business operations.
Skills
Delegating work
Improving operations
Monitoring field personnel
Processing orders
Training new hires
Delivery procedures
Coordinating urgent deliveries
Customer service
Experience
April 2018 to January 2020
BlueRaiderFood Murfreesboro, TN
Dispatcher
Monitored dispatch board and adjusted call priorities regularly based on caller needs.
Kept detailed and updated records of calls in physical and electronic databases.
Managed daily delivery and work schedules to maximize coverage.
Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
Answered customer requests with information about product availability, shipping information and status updates.
Supervised driver dispatching, route planning and vehicle tracking for over 20 delivery drivers.
Communicated with individuals within inbound call center setting to complete dispatch support for delivery related calls.
Accurately and efficiently responded to over 30 daily requests.
Communicated with customers, vendors, shippers and internal staff members to verify current status and schedule delivery dates.
Trained and developed 8 dispatch team members, improving quality and strengthening team depth to allow for seamless operation when team was shorthanded.
Assigned and scheduled drivers after verifying driver qualifications, including licensure, criminal record and availability.
January 2013 to February 2018
Iron Factory Athens, GA
Sous Chef
Performed as head chef as needed to maintain team productivity and restaurant quality.
Trained kitchen workers on culinary techniques.
Conducted frequent line checks to keep food at proper temperatures in holding zones.
Improved performance of team members resulting in high-quality meals produced daily.
Assisted head chef with scheduling, training and professional development for team.
Education and Training
June 2013 Southeast High School Dalton, GA
High School Diploma
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