Centre Operator Pretoria

CURRICULUM VITAE OF MAPOTLAKELE MOLEBOGENG MAMAKOKO

THIS DOCUMENT CONTAINS PERSONAL INFORMATION OF MISS MAPOTLAKELE MOLEBOGENG MAMAKOKO

Molebogeng Mamakoko

Name(s) : Mamakoko Mapotlakele Molebogeng

Sex : Female

ID No : 850**********

Address: 575 Reitz Street, Sunnyside

Flat no 2 Sonskyn

Pretoria

0002

Cell phone: 067*******

Email: *****.******@*****.***

Profile

I am a disciplined, articulate, self-motivated, humble and enthusiastic young woman with the natural ability to easily interact with people from all walks of life. I am a hands on and dead-line driven individual, and also am always willing to assist colleagues in improving and adhering to the employer’s requirements to successfully execute the company’s or institution’s vision. My continuous desire to acquire more knowledge and experience enables me to adapt easily in any organisation and its environment. I believe that these attributes makes me an invaluable team member.

Educational Background

Currently Studying Higher Certificate in business Management- 2021

C1 (code 10) Drivers Licence

TMS Certificate- 2019

Health and safety –Sun International Time Square 2017

Traffic Safety Management Certificate- Tshwane University of Technology 2007

National Senior Certificate (Grade 12)- Nape-a-Ngwato 2004

Work Experience

Name of Company/Employer

Responsibilities

year

Dianne Panel beaters- Estimator/Assessor.

Quotations, Estimate Labour, Time and Money, cashing Insurance Invoices, Bookings, Final costing and work shop Duties.

2018 to Current

Sun international Time square- kunfu Cowboy- Cashier.

Accepts cash, bank cards for payment, to established procedure.

Counts money, and issues receipts for funds received.

Balances cash drawer and receipts: documents discrepancies.

2017

John dory’- front Desk and Cashier

Cashing up

Purchase

Filling

Pay outs

Answer call, and schedule bookings and orders.

2016

MR Delivery –Assistant Manager

Handle complaints

Collect Commissions.

Filling

Daily cash-up’s

Answer calls, respond to emails, and schedule orders for delivery and collections.

Training of prospective managers and operators.

2013-2015

Mr Delivery- Call Centre Operator

Answer calls and respond to the calls.

Handle customer inquiries both telephonically and in person.

Research required information using available resources.

Manage and resolve customer complaints.

Provide customers with products and information.

Enter new customer information into the Data Base.

Update existing customer information in the Data Base.

Process orders, forms and applications.

Identify and escalate priority issues.

Route calls to the appropriate resources.

Follow-up on customer queries where necessary.

Document all call information according to standard operating procedures.

Complete call logs.

Draft calls reports.

2012-2013

Skills

Interpersonal skills.

Organizational skills.

Administration skills.

Computer literate. MS Office.

Languages

English-Fluent

Sepedi- Fluent

Setswana- Fluent.

Zulu –partially.

Interests

My interests include the following:

Theatre

Documentaries.

Music

Reading and book reviewing.

Volunteering at institutions that believe in the betterment of people’s lives.

References:

1.Mss Caroline Ledimo- Manager at Kunfu Cowboy

Tell: 012*******

Cell: 078*******

2.Mr Jesaya Makubela- Manager at John dory’s

Tel: 012*******

Cell: 073*******

3.Mrs Mohlala- Manager at Mr Delivery

Tell: 012*******

Cell: 072*******

4.Mss Ellestien Rooi- HR Manager at Dianne panel Beaters

Cell: 061*******

Contact this candidate