North Little Office Manager

Bൾർ Mൺ ൺඇ

Jacksonville, AR *****

501-***-**** - ************@*****.***

Pඋඈൿൾඌඌ ඈඇൺඅ Sඎආආൺඋඒ

Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records. S අඅඌ

Quality Assurance

Schedule Coordination

Complex Problem Solving

Handling Customer Complaints

Decision Making

Customer Service Management

Diligent Follow Through

Attention to Detail

Mail and Package Distribution

Contracts and Vendor Agreements

Multitasking and Prioritization

Administration and Operations

Accounts Payable and Receivable

Office Equipment Management

Friendly and Relatable

Honesty and Integrity

Adaptable and Resilient

Wඈඋ H ඌඍඈඋඒ

01/2006 to Current Office Manager/Traffic

McElroy Metal – North Little Rock, Arkansas

Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Maintained computer and physical filing systems.

Sourced vendors for special project needs and negotiated contracts. Compared vendor prices and negotiated for optimal savings. Assisted Manager with interviewing potential employees by asking appropriate questions and providing feedback after interviews. Advanced with the POS system.

Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.

Monitored front areas so that questions could be promptly addressed. Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.

Developed and managed document tracking procedures and data gathering processes.

Conducted research to address shipping errors and packaging mistakes. Handled day-to-day shipping and receiving overseeing more than 2 packages per day. Fedex and UPS shipping expert.

Collaborated with manufacturing and supply chain management. Coordinated dispatching of 2+ deliveries daily.

Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.

Expedited resolutions of shipping errors and packaging mistakes. Created and enforced detailed organization processes to increase quality and service standards.

Makes bank deposits daily. Makes change orders. Reconciles the register. 01/2000 to 03/2005 Customer Service Supervisor

Kroger – North Little Rock, Arkansas

Ran the register as needed.

Processed Western Union.

Handled customers issues.

Reconciled all of the tills.

Set up and broke down the you scan.

Processed the deposit for Loomis pick up.

Nightly closing/opening of the store.

Weekly closing of the store.

Ran the service desk.

Eൽඎർൺඍ ඈඇ

High School Diploma

Western Hills High School - Fort Worth, TX

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