Program Assistant Center Representative

Rhonda Price-Richardson

**** ********* **** ********** ** 20774

*********@*****.*** 301-***-****

Experience

Washington Metropolitan Area Transit Authority, 2001 – 2018 (Retired)

Fare Program Assistant / Parking Operations Call Center

Assistant to the Supervisor of Fare Distribution and Sales

Supervising the clerical staff in preforming media program activities in coming calls and out bound calls

Track and monitor inquires with close detail maintain all reports

Using critical thinking, resolving customer complaints

Conducted and reviewed consignment activities for possible adjustment or refund

Assisted TPAS in their investigation of fare evasion and other related cases involving fare media

Human Resources, Employment Assistant

Represented WMATA in various job fairs

Processed background checks

Screened employment applications and scheduled interviews

Conducted new hire orientation

Analyzed employment-related data and prepared required reports

Developed creative recruiting strategies that met anticipated staffing needs

Cary International limousine Service Call Center Representative

Answering large amount of inbound and out bound calls

Meeting call canter team goals

Using critical thinking and tracking all email responding in a timely fashion

Reserving limousine service thru out the US and International

Proving Stella customer service through out the company,

Acquiring relationship with travel agents and customer

Amtrak, 1984 – 1999

Front Desk Lead Ticket Agent / Cashier/ On board Train attendant / chef

Answered and processed guest calls, messages, requests, questions, or concerns

Confirmed reservations, overseeing Amtrak ticketing counter, creating work scheduling for employees, balancing agent tour for daily sell activity, Check executive lounge for first class passengers. Boarding traveler to train, on board chef. Preparing mal for 500 passengers on way travel.

Processed various payment types, including cash, check, and credit card reconcile daily financial transaction with the from office sales with the agent tour of sales daily.

Capital Hilton, 1999 – 2000

Front Desk Agent

Provided prompt service and identified opportunities to drive guest satisfaction

Managed, resolved, or escalate any and all guest complaints in a timely manner

Assisting in call center, Making reservation, answer all customers inquire, quoting rate.

Education

High School Diploma – Oct-1976-June 1979v Randall High School

Human Resource Certification – Oct 2005-June2018 University of Maryland, College Park

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