Office Manager Service Representative
Resume:
THULISILE KALUBA
***** ******* ******, ***. **, Vosloorus, 1475
ID No: 870**********
*************@*****.***
OVERVIEW
A highly motivated, young professional with a verifiable record of accomplishment. Highly creative, recognized as a results-oriented and solution-focused individual. Areas of strength include:
•Computer Literacy
•Detail Oriented
•Customer Focus
•Data Entry Skills
•Listening
•Telephone etiquette
•Customer Service
•Problem Resolution Skills
•Communication Skills
•Team Player
•Interpersonal Skills
•Multi-tasking
•
EDUCATION
Grade 11
Bedfordviwe high School, Eastgate
•IsiZulu home language
•English first Add Language
•Life Orientation
•History
•Business Studies
•Mathematical Literacy
•Life Sciences
Hospitality Course
Parktown College, Johannesburg
Call Centre Certificate
Corner Stone, Johannesburg
2009
Re-writing 2017
2006
2008
PROFESSIONAL EXPERIENCE
Cashier
Spar, Ronderbult
•Greet customers as they arrive in the store and provide them with information regarding products and services
•Respond to customers’ complaints and take necessary action to resolve their issues
•Take payment in exchange of items or merchandise sold
•Safely bag, box and wrap purchased items
•Identify prices of goods through tags or scanner
•Enter transactions in the cash register and provide customers with the to9
•Ensure proper management of daily cash accounts
•Ensure cleanliness and maintenance of checkout areas
•Address customers’ concerns proactively
•Open and close tills
•Train other staff members to work as cashier
•Maintain knowledge of store inventory and sales activities
•Maintain the confidentiality of sensitive information
•Build positive and good working relationship with other staff members
Promoter
Distell, Isando
•Demonstrate and provide information on promoted products/services
•Create a positive image and lead consumers to use it
•Use lectures, films, charts, and/or slide shows
•Distribute product samples, brochures, flyers etc. to source new sales opportunities
•Identify interest and understand customer needs and requirements
•Set up booths or promotional stands and stock products
•Report on demonstration related information (interest level, questions asked, number of samples/flyers distributed etc)
Receptionist & Stock Controller
Catering for u, Boksburg
•Greeted, assisted and directed guests, workers, visitors and the general public
•Answered all incoming calls and handled caller’s inquiries
•Provided office support services so as to ensure efficiency
•Responded to guests and public inquiries
•Received, directed and passed on telephone fax messages
•Directed employees, guests and general public to the right staff member
•Maintained a sufficient record of office supplies
•Provided word-processing and clerical support
•Typed and distributed correspondence
•Picked up and delivered the mail
•Maintained the common filing system and file all letters
•Coordinated the repair and maintenance of office supplies
•Provided administrative services to the office manager
•Maintained accurate stock records and schedules
•Selected products for specific routes according to pick sheets
•Followed all safety guidelines to ensure safe work practices were used at all times and to ensure a safe working and shopping environment
•Evaluated operational records and made scheduling adjustments to maximize efficiency
Cashier
Steers, Sunward Park
•Greet customers as they arrive in the store and provide them with information regarding products and services
•Respond to customers’ complaints and take necessary action to resolve their issues
•Take payment in exchange of items or merchandise sold
•Safely bag, box and wrap purchased items
•Identify prices of goods through tags or scanner
•Enter transactions in the cash register and provide customers with the total bill
•Sort and count notes and coins
•Issue receipts and change to customers
•Count and reconcile cash at the beginning and ending of each shift
•Process exchanges and refunds
•Ensure that all checkout counters have enough cash
•Process credit/debit card payments
•Weigh items and determine prices of the same
•Issue gift cards
•Perform the duties of customer service representative when required
•Assist staff in stocking shelves, rotating merchandise and marking prices
•
Policy Administrator FNB smart devices (11/2017 – 08/2018)
Personal Underwriting CIB
•Respond to customer complaints and take necessary action to resolve their issues.
•Assist customers with insuring the new FNB smart devices.
•Answered all incoming calls and handled caller’s inquiries.
•Cancellation of device insurance and process refund.
•Typed and distributed correspondence.
•Build positive and good working relationship with other staff members.
•
07/2012 - 06/2013
09/2013 – 05/2014
06/2014 – 07/2015
08/2015 – 05/2016
ACCOMPLISHMENTS
•Resolve problems by clarifying issues
•Ensured the accuracy of information provided.
•I consistently contributed my leadership skills in a corporate setting, while managing the creative process, motivating and assisting my team members, fine-tuning my work, eradicating and/or minimising errors, and juggling multiple administrative tasks.
•
REFERENCES
Xolani Patrick Gatsheni
Store Manager
Steers, Sunward Park
Justin Segnon
Assistant Manager
Catering for U, Boksburg
TebogoLakaje
Supervisor
Distell, Isando
Charmaine Gumede
Manager
Spar, Ronderbult
Busisiwe Mahlangu
IT Admin
CIB
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