Restaurant Manager/ Customer Service Manager

AMAKA VICTORIA EGWUH

Address:* ******** **** ******, ******, Ajah\Email:**********@*****.***

Mobile: 080********

Personal Profile

Administrative Specialist/Customer Services Professional

An Administrative specialist and customer service professional with experience in managing various office administrative operations, providing excellent customer support with absolute commitment.

In the course of my career, I have acquired and developed administrative skills; problem-solving; and leadership skills with the ability to maintain utmost confidentiality while discharging my duties with the various corporate enterprises I have worked for. My years of experience in office administration have enabled me to hone my skills as an organized, responsible multi-tasker who thrives in a dynamic environment. I am well valued for my positive attitude, professionalism, attention to detail, loyalty and resourcefulness, as well as my excellent communication skills.

I plan to use this wealth of experience in adding value to any organization for its continued success and achieving other corporate visions and goals, if given the opportunity.

KEY SKILLS & COMPETENCES

Ability to work with tight deadlines and under pressure

Experienced in handling cash and cash payments

Typing and preparing reports

Planning office events

Resourceful in Market research

Conversant with all the versions of the Microsoft office suit.

Ability to create data base and design templates

Resourceful in Market Research.

Meeting Planning and Facilitation.

Excellent in corporate events organisation & coordination.

Accurate Data entry skills

Ability to follow through with office processes and procedures

Career History

Restaurant Manager / Wolfganginlagos

Managed employee work schedules

Ensure the work environment is clean at all times

Managed various restaurant purchases

Liaise with vendors and negotiate prices per products.

Direct staff to deliver satisfying meals to customers always.

Train and constantly evaluate the Customers Service Unit to ensure that they deliver profound customer services.

Support and supervise the logistics the team.

Oversee and coordinate the kitchen activities to ensure customers are served in a timely manner.

Worked closely with the head chef to hasten orders or remedy a situation that went wrong with an order.

Liaise with the accounts department to ensure payment for goods and services.

Admin Manager/ Greater Scholars Int School Sept 2018 – December 2021

Coordinating all school bus activities which involves pick up and drop off at their respective houses

Keep tabs on the school drivers as well as bus assistants as they journey to and from the school premises.

Manage the school facility and handle repairs within the school promptly

Delegate and assign duties to my subordinates

Ensure that the school is up and running by providing all the necessary materials such as teaching materials

Prepare budgets and other expense reports

Discuss admin request with the school director.

Administrative Personnel Vandrezzer Energy Services May 2018 – Aug 2018

§Providing staff support in areas such as: maintaining calendars, travel arrangements and other forms of secretarial support.

§To oversee and administer the day-to-day activities of the office as well as company-wide projects and activities.

§Liaison with the finance department in processing expense forms in an accurate and timely manner.

§Designing detailed spreadsheets.

§To oversee and facilitate administrative procedures.

§Compose, type and distribute daily reports as well as other correspondences.

§Design and circulate celebratory messages such as birthdays, work anniversaries etc.

§Organizing and facilitating meetings, conferences and other special events.

§Manage the office purchases and liaison with the vendors/service provider.

§General Office Management which includes the office equipment and space.

§Review invoices.

§Prepare budgets and other expense reports.

§Create Inventories and manage inventory data base

§Supervising the Recruitment Processes.

§To supervise the work of subordinates in supporting roles.

Administrative officer Àrgentil Capital Partners Sept 2012 – Dec 2016

§To oversee and administer the day-to-day activities of the office as well as company-wide projects and activities.

§Designing detailed spreadsheets.

§Prepare and send out celebratory messages such as birthdays, work anniversary messages and others.

§To oversee and facilitate resource management and administrative procedures.

§Performs research and analysis on specific project.

§Handling petty cash account expenses.

§Organizing and facilitating meetings, conferences and other special events.

§Providing staff support in areas such as: maintaining calendars, travel arrangements and other forms of secretarial support.

§Manage the office purchases and liaison with the vendors/service providers

§Aiding in the coordination, supervision and completion of special projects liaison with internal and external contacts

§Coordinate the flow of information both internally and externally

§General Office Management

§Organising the weekly meetings and taking down minutes to be circulated to the team

§Supervising the Recruitment Processes.

§To supervise the work of subordinates in supporting roles.

Customer Service Representative Diamond Bank PLC Sept 2011 – Aug 2012

§Ensuring good Customer services and customer satisfaction

§Maintaining Tranquillity in the banking premises

§Products awareness services

§Attending to customer request

Customer Service Attendant Global Com Nigeria Sept 2010 - Sept 2011

Taking calls and managing customers call request

Capturing customers bio-data

Ensuring customers satisfaction of services

Products awareness creation and marketing

Resolving customers issues and ensuring customers satisfaction

Day Spring Educational Center April 2009 - Mar 2010

National Youth Service (NYSC)

Head of School (HOS)

Coordinated the activities of the Center on the managerial level

Ensured that teachers performed their duties excellently

Actively involved in raising the educational standard of the school

Promoted extra- curricular activities in the school

EDUCATIONAL QUALIFICATION

University of Ibadan, Ibadan, Oyo State 2004 - 2007

B.Ed. Educational Administration & Economics

Second Class (Lower Division)

Tunyo Comprehensive College, Egan, Lagos State 1996 - 2001

Senior Secondary School Certificate

Nigeria Premier College, Palm-Avenue, Lagos 1990 - 1996

School Leaving Certificate

PERSONAL ATTRIBUTES

Team player, pro-active, excellent interpersonal and communication skills, fast adapter and learner.

Excellent report writing skills and ability

Extremely reliable and dependable, meticulous and trustworthy.

Strong work ethics

Reference:

Will be provided upon request.

Contact this candidate