Administrative Assistant Call Centre
Resume:
GUGULETHU N MANZNINI
083-***-**** · ****************@*****.***
Female · South African
I believe to be a well-balanced, responsible, and organized person, who aims to achieve the best result in any task undertaken and I can communicate well with people from all levels. I am always willing to give my best. I am both hardworking and preserving in any task allocated. I have the energy, motivation, and desire to take the next step in my career. I have a proven track record of success in Administration, Customer Services, and a passion to run with the best. I am dedicated to my work I am also pro-active. I am always willing to learn. And I do not mind being lead or shown the way. I am also good with networking with the people at different levels. I also have got ability to work independently and under pressure, with accuracy and attention to detail. All these factors combined convince me that I can make a valuable contribution to the company and strongly believe that the organization will also benefit by having me as one of its staff members as I will be not a liability but an asset of the organization. EXPERIENCE
OCTOBER 2019 – JUNE 2021
ADMINISTRATION ASSISTANT, SARKHOT AND ASSOCIATES (PTY)LTD
• Answering phone calls
• Office management
• Maintain office supplies by checking inventory and order item stock.
• Manage workflow task to other administrative employees daily ensuring deadlines are met and work is completely corrected.
• Filing up tenders (RFQ’S) and sending it off.
• Filing and data capturing
• Client liaison
• Filling
• Binding of documents
• Faxing, scanning and photocopying documents.
• Preparing invoices. Quotations and statements of accounts (Sage)
• Arranging inspection appointments for the Valuers
• Documentation -Chief survey General
• Lightstone Toolkit
• Deeds Registry
• GIS Software
SEPTEMBER 2018 – SEPTEMBER 2019
FINANCIAL ADVISOR, AVBOB LIFE
• Meet clients face to face to discuss financial goals.
• Explain the payment types of financial services they provide.
• Educate clients and answer questions about investments options and potential risks.
• Recommend funeral covers to match clients’ needs. 2
MARCH 2014– AUGUST 2018
CALL CENTRE AGENT, MAMELA CONSULTING
• Attending into calls and assisting with all queries where needed.
• Attending to register
• Data capturing
• Handling customer complaints and take appropriate actions to resolve them.
• Explaining to clients about the product.
JANUARY 2014– FEBRUARY 2014
ENQUIRIES ADMINISTRATION CLERK, DURBAN UNIRVESITY OF TECHNOLOGY
• Approval of sponsorship letters.
• Handling all financial queries over the counter and telephonically
• Communicating with students and parents in respect of accounts handed over to debtors’ collectors.
• Verification of application forms for refunds before processing. APRIL 2009– JULY 2010
ADMINISTRATIVE ASSISTANT, PORTS REGULATOR OF SOUTH AFRICA
• Organizing and running of the office.
• Preparing and sending correspondences
• Writing and preparing reports, documents, and spreadsheets.
• Answering and handling of calls from the switchboard and scheduling appointments.
• Filling
• Message taking and distributing thereof.
• Updating department direct.
FEBRUARY 2006– MARCH 2008
CUSTOMER SERVICES CONSULTANT, WOOLWORTHS
• Cashier activities.
• Resolving product or service problem by clarifying the customers complaints, determining the cause of the problem, selecting, and explaining the best solution to solve the problem.
• Answering product and services question.
• Maintaining customer records by updating account information.
• Opening customers’ accounts information’s.
• Handling customers queries.
• Refund and exchange of goods.
• Issuing of temporary cards
JANUARY 2003– FEBRUARY 2004
HIV/AIDS COUNSELLOR, ITHEMBA LABANTU CLINIC
• Treatment Adherence
• VCT
• filling
3
EDUCATION
DECEMBER 1998
MATRIC, OGWINI COMPREHENSIVE TECHNICAL HIGH SCHOOL SHORT COURSES
OCTOBER 2019
LEXIS WINDEED TRAING COURSE, LEXIS NEXIS
NOVEMBER 2017
CERTIFICATE IN MS EXCELL INTRO, HESSCON
APRIL 2006
CERTIFICATE IN CALL CENTRE, PATNET TRAING CENTRE
NOVEMBER 2005
CERTIFICATE IN MS OFICE ADVANCED, INTUITION COLLEGE APRIL 2003
CERTIFICATE IN CASE MANAGEMNET/ COUNSELLING, NETCOM SA MAY 2002
CERTIFICATE IN HIV/AIDS EDUCATOR, ATTIC
MICROSOFT OFFICE SKILL:
• Word
• Outlook
• Excel
• access
.
REFERENCES:
• HANEEF SARKHOT – MANAGING DIRECTOR – SARKHOT AND ASSOCIATES (PTY)LTD – 082-***-****
• NHLONIPHO BUTHELEZI – TEAM MANAGER –AVBOB – 078-***-****
• NHLANHLA MDUNGE – DEPARTMENT MANAGER – WOOLWORTHS – 083-***-**** 4
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