PERSONAL SUMMARY

A highly motivated, confident individual with exceptional multi-tasking and

organizational skills. Able to work in a fast-paced environment and can accumulate extensive workload with minimum supervision. Passionate and innovative First and Business Class Cabin Crew with strong experience in hospitality, providing world-class consistent service by exceeding customer’s expectations in all aspect of the flight. Ready and qualified for the next stage in a successful career. Currently looking and aiming to be part in your prestigious company. Qatar Airways, Doha State of Qatar

First and Business Class Flight Attendant

October 2015 – June 2021

KRISTINE BELTRAN

AREAS OF EXPERTISE

Customer service

Aircraft safety, security & emergency

procedures

Service Delivery and Recovery

Communication Skills

Organizational Skills

IT Skills

PERSONAL SKILLS

Confident and professional manner

Proactive and organized

Remain calm under pressure

Honest and polite

Hardworking and approachable

Excellent memory

PERSONAL DETAILS

Mobile: +971-*********

Email: adoloj@r.postjobfree.com

DOB: January 25, 1992

Nationality: Filipino

Height: 163 CM

Age: 29 Y’o

WORK EXPERIENCE

Duties :

Work in team environment, ensuring customer comfort and excellent service delivery whilst adhering to company standards resulting in positive customer experiences.

Perform Pre-flight checks pertaining to servicibility and availability of safety equiptment, safety and security aircraft on board checks.

Administering first aid and medical care if required in the case of an emergency

Listening to customer concerns and needs, taking positive feedbacks in order to improve further customer satisfaction.

Maintain up-to-date with new products as well as safety procedures in order to maintain professionalism and regulate with company standards.

Assist customer and special needs to their seats, make them feel relaxed, safe and comfortable while providing 5-star in-flight services.

Provide high level of positive customer service and maintained a hospitable environment at all duration of flight

Ecovar Trading LLC, Dubai UAE

Executive Assistant

April 2014 – September 2015

Duties :

Provide general administration support to CEO with all day to day activities including drafting correspondence.

Performs all PA duties including diary management, arranging travels, organising meetings, taking minutes and keep constant reminders, screening of emails and phone calls

Undertake sales purchase order, expense claims and arranging invoices

Maintain daily office schedules and calendar for the CEO.

Involved in recruitment, budgets & accounts, managing leaves and HR issues

Maintain office systems, including data management and filing

Handling petty cash for the department, prepare petty cash voucher and maintain an excel reconciliation to ensure that cash out will tally with the allocated budget

Manulife Financial – Business Processing Services

HR Assistant

Duties :

Provide administrative support to human resources department by administering tests, scheduling appointments, conducting orientation, maintaining records and information

Outsource applicants through phone calls, schedule and organized interviews for suitable candidates

Maintain the general filing system and generate new employee’s record

Assigned in compensation and benefits department

Answers telephone calls, relays messages, and maintain equipment and supplies.

Maintains employee confidence and protects operations by keeping human resource information confidential.

KEY SKILLS AND COMPETENCIES

Holder of Bachelor’s Degree in Information Systems in renowned university in Philippines.

A mature, professional, proactive and able to execute aircraft safety standard in flawless manner

Strong teamwork skills and manage multiple tasks efficiently

Excellent customer service and organizational skills

Excellent written and verbal communication skills

Goal oriented and ability to work well under pressure

Experience of working with customer from different cultures & backgrounds.

Able to deal with highly confidential matters professionally and discreetly

Experience & knowledge of Microsoft Office, PowerPoint, Excel, Outlook

EDUCATIONAL BACKGROUND

Bachelor’s Degree in Information Systems

University of Santo Tomas – Manila, Philippines

Graduated 2014

REFERENCES – Available on request.

Contact this candidate