Customer service representative

KRYSTA KISER

San Angelo, TX

Phone: 325-***-****

Email: ***********@*****.***

Objective

Seeking a position where I can support a management team with problem-solving skills, effective teamwork, and respect for deadlines while providing administrative talents with the goal of proving myself and growing with the company.

Abilities

Communication (written and verbal)

Prioritization and problem-solving

Organization and planning

Research and analysis

Attention to detail

Customer service

Phone Etiquette

07/2018 - 07/2021 Processing Specialist

Performant, San Angelo, TX

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints

Check to ensure that appropriate changes were made to resolve customers' problems

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers

04/2015 - 07/2018 Customer Service Agent

Sitel, San Angelo, TX

Direct TV:

Account maintenance including satellite services, AT&T Mobility and internet connectivity

Scheduled service calls

Assisted with programing changes, system upgrades and additions to existing equipment

Resolved billing issued

TXU Energy:

Account maintenance including new account establishment and service plan renewals

Marketing of home warranty products

06/2014 - 01/2015 Receptionist

Alcohol & Drug Abuse Council for the Concho Valley, San Angelo, TX Employment History

Operate telephone switchboard to answer, screen, or forward calls, providing information, emailing phone messages

Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations File and maintain records

Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents Transmit information or documents to customers, using computer, mail, or facsimile machine.

04/2013 - 05/2014 Guest Service Representative

Motel 6, San Angelo, TX

Greet, register, and assign rooms to guests of hotels or motels Make and confirm reservations

Keep records of room availability and guests' accounts, manually or using computers

Compute bills, collect payments, and make change for guests 09/2012 - 04/2013 Caregiver

Girling Health Care, Brownwood, TX

Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming

Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care

Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets

Medical Office Specialist

1 Year at College or a Technical or Vocational School American Commercial College, TX

Office Proficiency Assessment Certification

1 Year at College or a Technical or Vocational School American Commercial College, TX

Education and Training

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