TERESITA SIMON SOLIS

**** *** ***** **., ***** Cembo Makati City

Email Address : adolls@r.postjobfree.com

090******** cp number

BPO PROFESSIONAL EXPERIENCES:

SITEL PHILIPPINES

Account : Healthcare / Insurance

METROPOLITAN LIFE INSURANCE COMPANY

US Account / Graveyard shift

Handles all inquiries for death claims filed by beneficiaries

Process death claims for funeral homes

Handles death claims status / follow up

Verification of check details (for bank purposes

C3

Account: Travel Account

SPIRIT AIRLINES

US Account / Graveyard shift

Handles all complaints on all cancelled flights

Booking of flight reservations (within US territories only)

Process payments / refunds and cancellations of flight

Handles for seat and bags bookings

ALORICA

Account: Online shopping

ASDA / UK Account

Handles all queries on all undelivered items

Handles / resolve missing items for re delivery or refunds\

Process payments / refunds or cancelled orders

Including over priced items

Scheduling of undelivered items/ wrong items /substitute items

Handles manual ordering

Making outbound calls for schedules of deliveries

UBIQUITY

Account: HIGHER ONE

US Account / Reimbursement

Handles all student’s inquiries on their reimbursed money (ATM card)

Process defective ATM cards/ expired ATM cards/ renewal

Process closing accounts

Update students profile (confidential)

Educate students on to load money on their ATM cards

SUTHERLAND (Taguig Site)

Account : EBAY UK

UK Account

Educate seller regarding shipment of items

Educate buyer on their rights

Handles escalated concerns against their trading partner

Process shipment to forwarding companies

Process hauling charges

Resolves issues filed by trading partners

PERSONAL INFORMATION

LYCEUM OF THE PHILIPPINES 1983-1988

(Intramuros Manila)

BACHELOR OF SCIENCE IN FOREIGN SERVICE Batch: May 1988

BLESSED ELENA ACADEMY 1979-1983

ST. MARY’S ACADEMY 1972-1979

LICENSE: LIFE INSURANCE / NON LIFE INSURANCE

TERESITA SIMON SOLIS

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