Bpo Account
Resume:
TERESITA SIMON SOLIS
**** *** ***** **., ***** Cembo Makati City
Email Address : ********************@*****.***
090******** cp number
BPO PROFESSIONAL EXPERIENCES:
SITEL PHILIPPINES
Account : Healthcare / Insurance
METROPOLITAN LIFE INSURANCE COMPANY
US Account / Graveyard shift
Handles all inquiries for death claims filed by beneficiaries
Process death claims for funeral homes
Handles death claims status / follow up
Verification of check details (for bank purposes
C3
Account: Travel Account
SPIRIT AIRLINES
US Account / Graveyard shift
Handles all complaints on all cancelled flights
Booking of flight reservations (within US territories only)
Process payments / refunds and cancellations of flight
Handles for seat and bags bookings
ALORICA
Account: Online shopping
ASDA / UK Account
Handles all queries on all undelivered items
Handles / resolve missing items for re delivery or refunds\
Process payments / refunds or cancelled orders
Including over priced items
Scheduling of undelivered items/ wrong items /substitute items
Handles manual ordering
Making outbound calls for schedules of deliveries
UBIQUITY
Account: HIGHER ONE
US Account / Reimbursement
Handles all student’s inquiries on their reimbursed money (ATM card)
Process defective ATM cards/ expired ATM cards/ renewal
Process closing accounts
Update students profile (confidential)
Educate students on to load money on their ATM cards
SUTHERLAND (Taguig Site)
Account : EBAY UK
UK Account
Educate seller regarding shipment of items
Educate buyer on their rights
Handles escalated concerns against their trading partner
Process shipment to forwarding companies
Process hauling charges
Resolves issues filed by trading partners
PERSONAL INFORMATION
LYCEUM OF THE PHILIPPINES 1983-1988
(Intramuros Manila)
BACHELOR OF SCIENCE IN FOREIGN SERVICE Batch: May 1988
BLESSED ELENA ACADEMY 1979-1983
ST. MARY’S ACADEMY 1972-1979
LICENSE: LIFE INSURANCE / NON LIFE INSURANCE
TERESITA SIMON SOLIS
Applicant
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