Travel Coordinator Operations Manager
Resume:
Vee Hamilton
Spring, TX ***89
**********@*****.***
Professional Summary
Accomplished customer service, management, training, and implementation professional possessing superior interpersonal and analytical skills with over 20 years of experience. Proficient in all areas of office operations. Background encompasses managing cross-functional business affairs, providing hands-on leadership while gaining, managing, and driving the involvement of diverse workgroups to accomplish specific projects/goals. Effective and commanding trainer/speaker with exceptional presentation skills. Possess unique sense of innovation and resourcefulness with proven expertise in devising original solutions to complex problems.
Experience
august 2012 – June 2021
Operations Manager/Pacific Dental Services, Spring, Texas
Responsible for implementing and achieving the financial performance and revenue growth strategy of a multi-unit practice while leveraging best practices for patient acquisition and retention.
Partner with and train practices (group/one-on-one/virtual) in various healthcare markets on the implementation and presentation of a leading patient financing software program
Foster and manage customer relationships; act as conflict resolution liaison
Analyze and manage metrics, data reports, P&L's and KPI’s to mentor, coach and develop clinicians and team to increase satisfactory patient experience as well as practice profitability
Plan and execute strategies and business processes in accordance with regional and national support directives, budgets, strategies, and company mission statement
Cultivate an environment of collaboration, professionalism, patient/colleague safety, delivery of quality care, continuous improvement, rewards and recognition while maintaining operational excellence
Conduct employee interviews, onboarding, ongoing training and development, performance reviews
september 2007 – july 2017
Program Advisor/Synchrony Financial, Houston, Texas
Manage the deployment and logistics of program delivery by communicating with cross-functional departments to ensure timely delivery to client
Partner with and train practices (group/one-on-one/virtual) in various healthcare markets on the implementation and presentation of a leading patient financing software program
Develop and grow client relationships, engaging in frequent communication to better service individual client needs
Ensure the smooth transition and maximum utilization of the program, leading to increased revenues/ROI to the client.
Troubleshoot program software issues; escalate as needed
Skills
Type 85WPM • Proficient with MS Office, Google Suite, Workday, Salesforce, Outlook, Zoom • Team Player/Team Builder • Excellent Time Management Skills • Conflict Management • Public Speaking • Software implementation
Education
march 2000
Bachelor of Science Business Administration/University of Phoenix (AZ)
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