Curriculum Vitae

PERSONAL DATA

Name: Hussein Refaat Ahmed Amin

Current Location : Cairo, Egypt

Nationality : Egyptian

Telephone : 022*******

Mobile : +020**********

Email : adoljq@r.postjobfree.com .com

EDUCATION

-Sheraton Institute: Tourism and hotels Institute

-Department: Hotels Management

-Accumulative Grade: Good

-Year of Graduation: 2007

SYSTEMS

- Microsoft Office (windows3.11, 98, Xp, excel, PowerPoint &outlook

3.11, 9x), I.D.S: Operation system Internet Access,

- (ONQ HILTON WORLD WIDE SYSTEM), (Fidelio 6.20,6.25), (Opera System), (I.D.S system) & (Comsys System) &G.D.S system (Amadeus & Saber )

(Looking for opportunity in Front office department )

WORK EXPERIENCE:

Expedia Canada : from 01/03/2017 till now

-Ticketing and reservation (Amadeus and Saber systems )

- Hotels reservation & packages

Fairmont Nile City Hotel:

-Rooms Controller From (01/2016) till (02/2017)

Souq Waqif Boutique Hotels (SWBH) (Qatar):

-Front Office Supervisor: from (12/2013) till (04/2014)

- Acting Night Manager: from (05/2014) till (10/2015)

Hilton Dubai Jumeirah resort& residence

- Acting Front desk Supervisor: from (09/2011) till (11/2012)

-Trainer to all Trainees

Hilton Jeddah

-Front Desk agent from (01/2010) till (08/2011)

-Task Force Assistant Hilton Honor Manager

Conrad Sharm-Elsheikh

- Front Desk Agent from (08/2007) till (11/2009)

Training:

-Training Course in Bellman and Concierge Department in (Conrad Sharm-Elsheikh Hotel for 5 Months)

-Training Course in Telephone Operator for 6 Months at (Dreams Beach resort Sharm-elsheikh)

-Hilton Standard Procedure

-Handling Complains-Exceeding guest Expectations/Going to the extra miles

-Train the trainee

-Communication Skills

-Presentation Skills

-Oz training

-Mastering the Art of Service

-Hilton Honor program

-Hospitality Training

-Eye contact skills/Body language skills

-Telephone Behavior Skills

-Make it right

REFERENCES

Name: Mr. Ahmed Salama

Position: Cluster General Manager in Hilton World Wide

Contact this candidate