Night Manager Front Desk
Resume:
Curriculum Vitae
PERSONAL DATA
Name: Hussein Refaat Ahmed Amin
Current Location : Cairo, Egypt
Nationality : Egyptian
Telephone : 022*******
Mobile : +020**********
Email : *******.********@*****.*** .com
EDUCATION
-Sheraton Institute: Tourism and hotels Institute
-Department: Hotels Management
-Accumulative Grade: Good
-Year of Graduation: 2007
SYSTEMS
- Microsoft Office (windows3.11, 98, Xp, excel, PowerPoint &outlook
3.11, 9x), I.D.S: Operation system Internet Access,
- (ONQ HILTON WORLD WIDE SYSTEM), (Fidelio 6.20,6.25), (Opera System), (I.D.S system) & (Comsys System) &G.D.S system (Amadeus & Saber )
(Looking for opportunity in Front office department )
WORK EXPERIENCE:
Expedia Canada : from 01/03/2017 till now
-Ticketing and reservation (Amadeus and Saber systems )
- Hotels reservation & packages
Fairmont Nile City Hotel:
-Rooms Controller From (01/2016) till (02/2017)
Souq Waqif Boutique Hotels (SWBH) (Qatar):
-Front Office Supervisor: from (12/2013) till (04/2014)
- Acting Night Manager: from (05/2014) till (10/2015)
Hilton Dubai Jumeirah resort& residence
- Acting Front desk Supervisor: from (09/2011) till (11/2012)
-Trainer to all Trainees
Hilton Jeddah
-Front Desk agent from (01/2010) till (08/2011)
-Task Force Assistant Hilton Honor Manager
Conrad Sharm-Elsheikh
- Front Desk Agent from (08/2007) till (11/2009)
Training:
-Training Course in Bellman and Concierge Department in (Conrad Sharm-Elsheikh Hotel for 5 Months)
-Training Course in Telephone Operator for 6 Months at (Dreams Beach resort Sharm-elsheikh)
-Hilton Standard Procedure
-Handling Complains-Exceeding guest Expectations/Going to the extra miles
-Train the trainee
-Communication Skills
-Presentation Skills
-Oz training
-Mastering the Art of Service
-Hilton Honor program
-Hospitality Training
-Eye contact skills/Body language skills
-Telephone Behavior Skills
-Make it right
REFERENCES
Name: Mr. Ahmed Salama
Position: Cluster General Manager in Hilton World Wide
Contact this candidate