PROFESSIONAL OBJECTIVE

To pursue employment opportunities which will allow me to effectively utilize over 20 years of commended performance and specialized training in Customer Service,

Restaurant/Hospitality Management and Business Communication.

QUALIFICATIONS SUMMARY

Experienced business professional offering an award-winning track record of customer service and advanced employee management. Known as an exceptional team-leader and motivator-- resulting in high staff morale and performance. Expertly skilled in all aspects of the food service & hospitality industries, with a strong working knowledge of all related

Health/Safety Guidelines. Received consistent promotions throughout career.

20+ Years Progressive Experience in the Following Key Areas

Superior Customer Care/Service

Food Service/Hospitality Management

Employee Supervision/Scheduling

Inventory Control/Budget Analysis

Team-Leadership/Staff Training

Professional Business Communication

Time Management/Multi-Tasking

Easily Establishes Positive Rapport

EDUCATION / CERTIFICATIONS

Auburn Comprehensive High School

New York

Graduated 1976

Certified Front of House Trainer

COMMENDATIONS

"I can't say enough about her...from the day she started as Concierge she has been the

best thing to happen to us!" - Mary Lou Miller, Crossings at Bon Air Resident.

"She is very dependable & reliable...treats others with respect & consideration...I know I can always count on Lori." - Mary Jewell, Crossings at Bon Air Resident.

CAREER HIGHLIGHTS

Harmony Senior Services

The Crossings at Bon Air – Richmond, VA

Dining Services Coordinator ( 11/10 – 1/12 )

Assistant Activities Director ( 9/10 – 11/10 )

Concierge, Promoted to Lead Concierge ( 07/09 – 08/10 )

Responsible for the overall supervision & management of dining services. Duties include hiring/firing staff, creating effective schedules, training employees & monitoring performance.

Handles extensive inventory. Experience in budget control. Health & safety inspections.

Ensures that all residents/guests are served meals in a timely & friendly manner and all dietary requirements are met. Oversight of 30 employees serving nearly 200 residents.

As lead concierge, acted as professional representative for the community. Facilitated daily operations & provided exceptional quality customer service to increase move-in rate and maximize community awareness & satisfaction. Answered inquiries & resolved any issues.

Handled multi-line phone system and utilized modern computer software routinely.

Received consistent promotions throughout employment term. Most recently promoted by Director of Operations & C.E.O, Susan Eckert to Dining Services Coordinator.

Morrison Food Groups

Covenant Woods Assisted Living – Mechanicsville, VA

Assistant Director of Dining Services ( 2007 – 2008 )

Primarily responsible for the management of dining services & the dining staff. Interviewed/hired employees, ensured their proper training, and handled dining payroll.

Managed extensive food inventories, monitored for food safety, and met all requirements.

Addressed/resolved any resident requests & concerns quickly and appropriately. Ensured that residents/guests received the highest quality of customer service from staff during meals.

Brio Tuscan Grille – Richmond, VA

Certified Front of House Trainer / Bartender / Server ( 2004 – 2006 )

Bonefish Grille – Midlothian, VA

Opening Training Team / Bartender / Server ( 2003 – 2004 )

Outback Steak House – Florida & New York

Regional Manager ( 2002 – 2003 )

Store Manager ( 1997 – 2002 )

Corporate Front of House Trainer ( 1995 – 1997 )

Hostess / Server & Bartender Trainer ( 1991 – 1995 )

Progressed quickly from hostess to server trainer, bartender trainer, and finally Corporate Front of House trainer in 1995. Travelled nationwide and oversaw the opening of new restaurants.

Responsible for the management & training of countless serving & bartending staff members.

Guaranteed exceptional quality customer service to maximize satisfaction and retention.

Received Employee of the Year Award in 1992 & 1993

ADDITIONAL INFORMATION AVAILABLE UPON REQUEST

301 Delido Court

Punta Gorda, FL 33950

(804) 433 – 8750

Contact this candidate