Chase Bank Jpmorgan

Penny Baca

**** ********

Roswell, NM *****

Cell: 210-***-****

***********@*****.***

JPMorgan Chase Bank 2005 - 2020

Summary

Strong analyticlal skiilsincluding the ability to probe sensitive issues while maintaining the highest level of integrity and objectivity. Exstensive experience of 15 years with compamy, Ability to organize and prioritize work.and handle concurrently. Excellent decision-making skills, accuracy and attention to detail, whille always doing the right thing for our customers. Demonstrate the ability to function in a joint cooperative manner, share information with co-workers and peers and support deparment and team plans, programs while following policy and procedures to achieve quality output with minimal errors. Ability to positively adjust to a rapidly changing environment.

Strong problem-solving Strong Interpersonal

Strong Analytical Strong Investagation

Stong Customer Service Strong Communication

Experience

JPMorgan Chase Bank, San Antonio, Texas Wisman Location 2005 to 2020 Senior Specialist I

Responsibilities and accomplishments in this position, seek opportunities to take initiative, adjust quickly to change, have a positive attitude, and take responsibility for results.we are able to deliver a great customer experience, even when handling challenging situations by offering customers alternative solutions. Engage in interactive dialogue with customers processing despute claims online over the phone through active listening probing customer while activly processing resonable investigation through

Internet, RCCS, Retail Credit Card Suppot taking in all phone calls from Chase Branches regarding any credit card questions from bankers through out the US.

Auto Finance processor assisting Under Writers with requesting and retreving all nessary documentation and phone interviews in timely manner closing Auto Loans.

Under Writer for Credit Cards Tempe Arizona for Chase Bank processing applications online researching Credit Breau Reports contacting customers with any questions and balance transfers.

Collections Skip tracing using Lexus Nexus.CBR.Intrenet

Customer Service Specialist,

Skills

Resolve conflicts and manage customer expectations.

Take ownership of each customer while empathizing and prioritizing customer needs

Determine customer needs and provide appropriate solutions through relationship building

Effectively prioritize work to ensure efficiency

Make appropriate decisions on behalf of the customer quickly and effectively Conduct research as needed.

Approach problems logically and with good judgment to ensure the appropriate customer outcome.

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