Customer Service Associate
Resume:
Sanket Baban Chiplunkar
*******************@*****.***
Professional Summary
Experience in Hospitality & Aviation with over 2.5 years of experience in both industry. Excellent reputation for resolving problems and improving customer satisfaction.
Seeking a position in the organization where my skill optimistic attitude and effective dealing Abilities give way for the benefits of the organization.
I do my work honesty responsibly.
Skills
Customer Service and Communication Skills
Ability to use positive language
Effective Listening
Good knowledge about industry awareness & crisis management
Good Technical & practical knowledge about customer service Professionals Work Experience:
Job Title: (Customer Service Executive):CSE
Job Description: [ Terminal & Ram operations], 07/2019 to current SPICEJET AIRLINES ( CSMIA ) – Mumbai suburban, INDIA
Handling Check – in counter on Domestic & International .
Boeing & Q400 LCC qualified.
Visa and Immigration documentation.
Caro CIC & Freighter aircraft qualified.
Resolving customer complaints brought to your attention.
.Comply with all safety procedures and airlines policies.
Other duties as assigned by supervisororder.
Maintaining pleasant working environment for your team.
Build sustainable relationship and trust with customer account through open and interactive communication.
Job Title: (Food & Beverage service):Butler
Job Description: [ Pantry & Bar Station], 02/2018 to 03/2019 GOOGEL LOUNGE ( Sodexo Pvt ) – Mumbai suburban, INDIA
Welcome the VIP Guest at lounge and other meeting zone with butler service .
Serve welcome drink and escorts the guests to their assign meeting rooms and rest lounge .
Follow all the guests needs until they are completed to the total guest satisafaction.
Record transaction and order item in point of sales(POS) system.
Updates guest feedback and comment on to the GSPS or guest relation system
Making cocktails and mocktails as per guest order Job Title:Guest service associate
Job Description:(Food & Beverage service) In Room Dining Order Taker. Internship Program:08/2017 to 01/2018.
Taj Lands Ends [Mumbai] – Mumbai suburban,INDIA
Helped Guest place orders, explained menu items and suggested appropriate options for food allergy concerns.
Shared Knowledge of menu items and flavors, enabling customers to make personal decision based on taste and interest.
Preparing orders & arranging trays delivering items to guest rooms.
Maintaining a clean working area, maintaining a clean working area
Taking order on POS systems prepare orders and delivery products.
Provide excellent guest service.
Offering guest about liquor menu.
Good Knowledge about liquor.
Job Title: Counter Seller / Pick-up Boy
Job Description:(Food & Beverage service)
PVR CINEMAS [ HIGH STREET PHOENIX] Parel – MUMBAI, INDIA 07/2016 to 02/2017
Entered orders into computer systems quickly and in proper sequence.
Described menu items in detail and educated customer about meal options.
Maintained stock levels of drink supplies, condiments and napkins at self- service stations during non.
.
Education
Bachelor of Commerce : Human Resources Management, 11/2020 University of Mumbai - Mumbai Maharashtra
Taj Tata Strive [ Taj Hotels] – :Food & Beverage service certified:22/2017 Mumbai, Maharashtra
IT Knowledge:
MS-office,MS-word,excel point,outlook
Certifications
Food and Beverages Certificate Course Passed From Taj Tata Strive in 2017.
1st rank in kala Shardha academy as a painting competition in 2013.
I am inter college kabbadi player and stood 2nd in 2015,2016.
Collected highest money for the family of Indian army in our school.
Basic Fire & Safety course Passed From Usha Fire Safety equipment Pvt.Ltd.
Basic Airport Terminal handling Course Passed From Spicejet Airlines in 2019. Languages:
English
Marathi
Hindi
Additional information
Extra Curricular activities
Hand done extra 15 days training in Banquet [ Taj Lands End Mumbai].
Also 10 days in masala bay Indian Restaurant.[ Taj Lands End Mumbai].
Contact this candidate