HR Manager/Operations Manager

Kendra Bledsoe

H **** Avery Road, Shady Side, Maryland 20764 410-***-**** *******.**@*****.***

Operations/HR Management

Qualifications Profile

Strategic, visionary, and goal-driven professional, offering well-rounded experience in all aspects of operations management, including human resource administration, budgeting, process design, sales, marketing, and customer service. Equipped with exemplary ability to develop and implement innovative action plans, key initiatives, and best business practices to increase operational efficiency, mitigate risks, improve processes, and achieve client satisfaction. Recognized for outstanding interpersonal communications skills in building effective business relationships internally and externally. Excellent leader and team builder; adept at motivating, guiding, and leading high-caliber teams of professionals to become future industry and global leaders. Technically proficient with Microsoft Office Suite (Word, Excel, and PowerPoint) and Office 365.

Professional Experience

Lord and Taylor Columbia, MD and Manhasset, NY

Assistant General Manager 2017–2018; 2018–2020

Assistant Sales Manager 1998–2017

Operations Management

Effectively managed the business by providing excitement to each customer with a visually engaging store and associates.

Led the creation of exciting merchandise and sales floor presentations, implementation of processes, and delivery of in-store special events.

Ensured proper execution of the back of house operations in alignment with standards through facilitation of operational processes.

Proactively performed operational functions in line with company standards, which include markdowns, RTVs, fulfillment, processing speed, and inventory.

Conducted inventory to attain shortage results at or better than planned provision in collaboration with the AP Team.

Human Resource Administration

Identified, recruited, trained, and developed an outstanding team for the implementation of development plans to drive top performance for all direct reports and increase bench strength.

Planned, executed, and set goals and performance appraisals to subordinates.

Built an environment of trust and effective business relationships.

Staff Leadership

Provided direct supervision to assigned teams in a variety of departments in three different stores.

Supported associate team by instructing them on visual merchandising execution.

Growth and Development Impacts

Established solid reputation for continuously surpassing personal yearly goals while handling more than $14M in annual sales.

Generated 3% increase in ladies shoes sales over the intended plan in 2013, which was recognized as the only one of three stores to have that achievement.

Significantly grew sportswear sales by 16% over goal and reduced shortages by 25,600.

Successfully directed new store openings in Florida, New York, and Pennsylvania while coaching new managers.

Won multiple awards, including Red Rose Achievement Award – Manager of the Year and Signature Customer Experience Award in 2009, Top ACE Performance in 2014, as well as VOC Scorecard Award for EBITDA and IPT.

Earlier Career

Marshalls Annapolis, MD

Customer Service Representative 1996–1998

Ross Dress for Less Annapolis, MD

Customer Service Representative 1996–1997

Education

Associate’s Degree in Business Management for Health Care Professionals, In Progress (Expected Completion: Fall 2023)

Anne Arundel Community College Arnold, MD

Coursework in General Studies

Anne Arundel Community College Arnold, MD

Professional Development

Excel 2019 Essential Training Dimensional Management Training

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