Customer Service Professional.
Resume:
Tanya Anderson
Customer Service/Administration
Oxford, NC 27565
****************@*****.***
Highly self motivated professional, with an extensive background in Administration and Customer Service environments. Dynamic, customer / client oriented representative, pleasantly providing and ensuring client / employer satisfaction.
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Croscill Excell Glenoit - Oxford, NC
April 2019 to July 2021
Recruited to provide customer service for companies Direct to Consumer and Retail Accounts.
• Data Entry of detailed product information for all account websites.
• Answered calls from accounts and direct to consumer customers, providing information and resolving complaints.
• Correction of all transmitted purchase orders that were received with errors for all accounts.
• Managed all on line direct to consumer accounts. Rebuyer
Variety Wholesalers - Henderson, NC
February 2018 to April 2019
Ensuring vendor purchase orders are being received 100% and in a timely manner to the distribution centers.
• Initiated and respond to 100's of emails daily.
• Tracking orders and shipments daily.
• Data Entry of product SKU information.
• Daily constant contact with buyer and buyer assistants for all assigned vendor accounts.
• Balancing individual and company goals while helping find satisfactory solutions Administration Clerk
IDEAL Fastener Corporation - Oxford, NC
February 2017 to April 2017
Administrative support to HR and Customer Service Teams.
• Provided and filed required shipping paperwork to customers daily.
• Opened and distributed all company mail.
• Operated postage machine to mail invoices, domestic and international to all customers.
• Updated Excel worksheets for constant changing information.
• Assisted purchasing manager during down times for system research and updates. Customer Service/Warehouse Associate
Canteen/Compass Group - Durham, NC
July 2014 to February 2017
Provided administrative support for Customer Service / Warehouse Teams
• Data Entry of drivers daily vendor route tickets.
• Primary backup for companies dispatch customer service.
• Generated purchase orders for company’s market accounts.
• Warehouse pick /pack processes.
• Maintain warehouse filing system.
Customer Service Representative II
Staples Advantage - Henderson, NC
April 2007 to November 2013
Processed orders received via phone, fax and electronically for clients office supply needs.
• Assigned dedicated accounts that required special attention and instruction, ensuring correct coding when retrieving and inputting orders.
• Received calls answering questions and providing information, as well as resolving trouble shooting concerns.
• Managed account profile and billing information changes, respectfully handling high touch documents properly.
Customer Service Representative
Croscill/Royal Home Fashions - Durham, NC
March 2002 to April 2007
Communicating clearly for all front desk responsibilities.
(A) Receptionist 3/2002 - 7/2002
• Managed multiline telephone and all visitor relations
• Filing, data entry, accounts payable processes for management teams credit cards. Supported delivery processes of product for new stores openings worldwide, by working collaboratively with all departments
.
(B) Customer Account Representative 7/2002-4/2007
• Communication via phone and email regarding deliveries, order status and forecasting.
• Provided support to the outside sales team for all routine business matter Education
High school diploma in General Studies
JF Webb High School - Oxford, NC
September 1987 to June 1990
Skills
• Data Entry
• Spreadsheet
• Excel
• Microsoft Excel
• English
• Microsoft Word
• Microsoft Outlook
• CSR
• Call Center
• Customer Service
• Customer Support
• Office Experience
• Microsoft Office
• Records Management
• EDI
• Front Desk
• Administrative Experience
• Route Driving
• Account Management
• Salesforce
• Multi-line Phone Systems
• Logistics
• Dispatching
• Sales
• Computer literacy
Assessments
Customer Focus & Orientation — Highly Proficient
March 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Call Center Customer Service — Highly Proficient
April 2020
Applying customer service skills in a call center setting. Full results: Highly Proficient
Verbal communication — Highly Proficient
August 2021
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
Administrative assistant/receptionist — Proficient September 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Work motivation — Proficient
August 2021
Level of motivation and discipline applied toward work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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