Tanya Anderson

Customer Service/Administration

Oxford, NC 27565

adoldf@r.postjobfree.com

+1-919-***-****

Highly self motivated professional, with an extensive background in Administration and Customer Service environments. Dynamic, customer / client oriented representative, pleasantly providing and ensuring client / employer satisfaction.

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Croscill Excell Glenoit - Oxford, NC

April 2019 to July 2021

Recruited to provide customer service for companies Direct to Consumer and Retail Accounts.

• Data Entry of detailed product information for all account websites.

• Answered calls from accounts and direct to consumer customers, providing information and resolving complaints.

• Correction of all transmitted purchase orders that were received with errors for all accounts.

• Managed all on line direct to consumer accounts. Rebuyer

Variety Wholesalers - Henderson, NC

February 2018 to April 2019

Ensuring vendor purchase orders are being received 100% and in a timely manner to the distribution centers.

• Initiated and respond to 100's of emails daily.

• Tracking orders and shipments daily.

• Data Entry of product SKU information.

• Daily constant contact with buyer and buyer assistants for all assigned vendor accounts.

• Balancing individual and company goals while helping find satisfactory solutions Administration Clerk

IDEAL Fastener Corporation - Oxford, NC

February 2017 to April 2017

Administrative support to HR and Customer Service Teams.

• Provided and filed required shipping paperwork to customers daily.

• Opened and distributed all company mail.

• Operated postage machine to mail invoices, domestic and international to all customers.

• Updated Excel worksheets for constant changing information.

• Assisted purchasing manager during down times for system research and updates. Customer Service/Warehouse Associate

Canteen/Compass Group - Durham, NC

July 2014 to February 2017

Provided administrative support for Customer Service / Warehouse Teams

• Data Entry of drivers daily vendor route tickets.

• Primary backup for companies dispatch customer service.

• Generated purchase orders for company’s market accounts.

• Warehouse pick /pack processes.

• Maintain warehouse filing system.

Customer Service Representative II

Staples Advantage - Henderson, NC

April 2007 to November 2013

Processed orders received via phone, fax and electronically for clients office supply needs.

• Assigned dedicated accounts that required special attention and instruction, ensuring correct coding when retrieving and inputting orders.

• Received calls answering questions and providing information, as well as resolving trouble shooting concerns.

• Managed account profile and billing information changes, respectfully handling high touch documents properly.

Customer Service Representative

Croscill/Royal Home Fashions - Durham, NC

March 2002 to April 2007

Communicating clearly for all front desk responsibilities.

(A) Receptionist 3/2002 - 7/2002

• Managed multiline telephone and all visitor relations

• Filing, data entry, accounts payable processes for management teams credit cards. Supported delivery processes of product for new stores openings worldwide, by working collaboratively with all departments

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(B) Customer Account Representative 7/2002-4/2007

• Communication via phone and email regarding deliveries, order status and forecasting.

• Provided support to the outside sales team for all routine business matter Education

High school diploma in General Studies

JF Webb High School - Oxford, NC

September 1987 to June 1990

Skills

• Data Entry

• Spreadsheet

• Excel

• Microsoft Excel

• English

• Microsoft Word

• Microsoft Outlook

• CSR

• Call Center

• Customer Service

• Customer Support

• Office Experience

• Microsoft Office

• Records Management

• EDI

• Front Desk

• Administrative Experience

• Route Driving

• Account Management

• Salesforce

• Multi-line Phone Systems

• Logistics

• Dispatching

• Sales

• Computer literacy

Assessments

Customer Focus & Orientation — Highly Proficient

March 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Call Center Customer Service — Highly Proficient

April 2020

Applying customer service skills in a call center setting. Full results: Highly Proficient

Verbal communication — Highly Proficient

August 2021

Speaking clearly, correctly, and concisely

Full results: Highly Proficient

Administrative assistant/receptionist — Proficient September 2021

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Work motivation — Proficient

August 2021

Level of motivation and discipline applied toward work Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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