Persuasive, customer service, and leadership skills that blends academic training in

tourism and hospitality management with hands-on Experience. Proficient in prioritizing and completing tasks in a timely manner, yet Flexible to multitask when Necessary. Enjoys learning new programs and processes. Language Proficiency

Arabic: Mother Tongue

French: Second Language

English: Professional Working Proficiency

Italian: Advanced Communication and Writing Knowledge

Spanish: Advanced Communication and Writing Knowledge.

Portuguese: Advanced Communication and Writing knowledge. Professional Skills

Microsoft XP applications

OPERA Reservation System

Delphi Sales Management System

Travel Soft

Personal Skills

Communication Skills

Decision Making

Negotiation Skills

Team Collaboration

Time Management

Promoting and Selling Skills

EDUCATION

Bachelor of Arts Degree in Linguistic Hassan II University of Casablanca, 2005

DEUG Degree in Literature Analysis Hassan II University of Casablanca 2003

High School Degree in Literature (Baccalaureate) Oued Eddahab High School Casablanca 2001

WORK EXPERIENCES

Assistant Sales Manager 12 January 2020 till current date – Assistant Sales Manager for Gov- ernment & Corporate at Palazzo Versace Dubai.

Meeting with clients and coordinate business deals that seek to promote the hotel services

Implement sales strategies required in maximizing returns

Establish objectives, execute necessary action plans required to achieve set financial goals and carry out research to identify ways to increase customer base

Increase sales by scheduling and holding review meetings with business partners and discuss suitable strategy.

Check on competition regularly and report to DOS Mohamed Essakhi

Mobile : 056-***-****

Email : adolbp@r.postjobfree.com

Nationality : Moroccan

Maintain good working relationships with business partners to sustain regular patronage and future business deals.

Addresses and resolves any issues or complaints regarding sales.

Identify new business opportunities across the designated source markets. Customer Sales Executive August 2014 to Jan 2020 Shangri-La Hotel & Residences Qaryat Al Beri as well as Traders Hotel Qaryat Al Beri Abu Dhabi, UAE

Process reservations by email, telephone, and central reservation system.

Process reservations from the sales office and travel agents.

Create and maintain reservation records.

Process cancellations, modifications, and advance deposits.

Determine room rates based on the selling tactics of the hotel.

Arrange Site Inspections for hotel rooms and villas. Awards: Service Quality Certificate

Supervisory Excellence

Tour Guide and Driver with Nice week tours Casablanca 02/2011 - 06/2014

Provide individual service ensuring guest satisfaction

Give a valuable experience explaining accurately about History, culture and answering all the guest’s questions and inquiries from arrival to departure.

Ensure guest loyalty by providing a memorable and storytelling experience Airport representative and Transportation Planning agent with KTI Voyages Casablanca and Marrakech April 2008 to November 2010

Schedule guest’s transfers and Tours from arrival to departure.

Welcome the guest at the Airport and explain about Tours and sightseeing Inclusions.

Promote various services and programs to generate additional revenue.

Keep in touch with the hotels and restaurants to ensure the guest’s satisfaction.

Events executive.

Airport representative with Atlas Voyages Casablanca from January 2006 to March 2008.

• Welcome the guest at the Airport and assist the check in and check out at the hotels.

• Assist the guest for Check in upon departure.

• Promote various services and programs to generate additional revenue.

• Handle emergency cases.

Free-lance Translator in various cultural and sportive events Occasionally between 2003 and 2005

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