Administration
Resume:
***************@*****.***
Ibadan
SUMMARY
Highly trained and knowledgeable
Administrative leader with proven
expertise in managing high-level
operational needs in well organized
settings. Well-coordinated in
approach to internal or external
requirements to deliver consistent
results. Systematic, quality-driven
and hardworking with excellent
project management, planning and
relationship-building abilities.
SKILLS
• File maintenance
• Document management
Executive presentation
development
•
CRM and office management
software
•
• Travel administration
• IManage proficiency
Scheduling and calendar
management
•
Employee training and
development
•
• Conflict mediation
• Data evaluation
• Technologically savvy
• Quality assurance controls
• Office equipment proficiency
• Retail sales customer service
OGUNOYE
MAYOWA
OTHER AREAS OF EXPERTISE/KNOWLEDGEABLE
• Human Resource
• Multimedia (Video Editing, Photography, Online Streaming)
• Online Presentation
• Microsoft Packages (MS word, Outlook, Excel, Presentation)
• Data Processing
EXPERIENCE
July 2020 - Current
Assistant Administrator Netmetric ICT4ALL Ibadan, Oyo State January 2020 - June 2020
Team Leader (Part Time) The Centre of International Executive Education and Development (CiEED) Ibadan, Oyo State September 2019 - January 2020
Customer Relationship Officer GPEC Global Resources Ibadan, Oyo State
• Managed computer databases, physical file systems and required logs. Facilitated and tracked communication between employees, departments, vendors and other stakeholders.
•
• Oversaw inventory purchases, restocking and organization. Reviewed incoming paperwork such as contracts and letters for accuracy and relevance.
•
Drove customer feedback to deliver information to management for corrective action.
•
Worked with Human resource department and helped to coordinate interdepartmental interactions to streamline and enhance company efficiency.
•
• Kept tracking system of sales information for program. Interviewed, hired and trained clients (fresh graduate) in walk in interview
•
Inspected stock to identify imperfections, assign grades and determine issues with production.
•
Developed and maintained training materials and benefits packets for new hires.
•
Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
•
Conducted employment verification and background investigation to facilitate hiring process.
•
Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development.
•
• Product organization
• Administrative assistance
• Policies implementation
• Personnel recruitment
WEBSITES,
PORTFOLIOS, PROFILES
Linkedln- www.linkedln.com/in
/ogunoye-mayowa-95449814b
Facebook-
www.facebook.com/ogunoye.mayo
wa
ACCOMPLISHMENTS
Improved delivery of Service by
initialization of introducing
incentives packages based on
performance, realizing overall
increase in customer satisfaction
and cost efficiency.
•
Negotiated with vendors, saving
the company an average of #50,
000 monthly.
•
Realized poor demography and
vanguard in ongoing effort to
boost revenue while reducing
costs.
•
Promoted product branding initiatives, ensuring travel brochures and promotional literature are displayed prominently.
•
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
•
Asked probing questions to determine service needs and accurately input information into electronic systems.
•
Drafted monthly summaries to review level of client participation and identify targets for follow-up calls.
•
Helped customers open accounts, make deposits, update information and carry out range of routine actions.
•
Supervised team of 5 customer service and front-line personnel, meeting needs of more than 30 customers per day.
•
EDUCATION AND TRAINING
August 2019
Post Graduate Diploma (PGD) Customer Relationship Management Chartered Institute Of Customer Relationship, Akwa Ibom Chapter August 2018
Higher National Diploma (HND) Purchasing And Supply Management Kwara State Polytechnic, Ilorin, Kwara State
Minor in administration, front desk assistant; Major in customer tracking, added service, phone communication etc
•
• Completed professional development in CRM, Marketing Major Subject: Procurement, Store and Inventory management, Quality and Quantity control, Administration
•
• Best Departmental Governor 2018, Recipient
• Completed professional development in Leadership and Management
• National association of purchasing and supply 2018, Member
• Ranked in Top 5 of class
CERTIFICATIONS
• National Youth Service Corp, 2019
Certified- Customer Service Professional Certificate- Chartered Institute of Customers Relationship Management, 2019
•
Professional Ceritifacte in Customer service and Marketing- Institute of Social Media and Digital Marketing - 2019
•
• E-Marketing Institute, E-Marketing Fundamentals - 2019 Human Resource Management (Discipline), Alison Diploma Certificate- 2019
•
• Fundamental Project Management, Alison Dilpoma Certificate - 2018
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