234**********

adolbl@r.postjobfree.com

Ibadan

SUMMARY

Highly trained and knowledgeable

Administrative leader with proven

expertise in managing high-level

operational needs in well organized

settings. Well-coordinated in

approach to internal or external

requirements to deliver consistent

results. Systematic, quality-driven

and hardworking with excellent

project management, planning and

relationship-building abilities.

SKILLS

• File maintenance

• Document management

Executive presentation

development

•

CRM and office management

software

•

• Travel administration

• IManage proficiency

Scheduling and calendar

management

•

Employee training and

development

•

• Conflict mediation

• Data evaluation

• Technologically savvy

• Quality assurance controls

• Office equipment proficiency

• Retail sales customer service

OGUNOYE

MAYOWA

OTHER AREAS OF EXPERTISE/KNOWLEDGEABLE

• Human Resource

• Multimedia (Video Editing, Photography, Online Streaming)

• Online Presentation

• Microsoft Packages (MS word, Outlook, Excel, Presentation)

• Data Processing

EXPERIENCE

July 2020 - Current

Assistant Administrator Netmetric ICT4ALL Ibadan, Oyo State January 2020 - June 2020

Team Leader (Part Time) The Centre of International Executive Education and Development (CiEED) Ibadan, Oyo State September 2019 - January 2020

Customer Relationship Officer GPEC Global Resources Ibadan, Oyo State

• Managed computer databases, physical file systems and required logs. Facilitated and tracked communication between employees, departments, vendors and other stakeholders.

•

• Oversaw inventory purchases, restocking and organization. Reviewed incoming paperwork such as contracts and letters for accuracy and relevance.

•

Drove customer feedback to deliver information to management for corrective action.

•

Worked with Human resource department and helped to coordinate interdepartmental interactions to streamline and enhance company efficiency.

•

• Kept tracking system of sales information for program. Interviewed, hired and trained clients (fresh graduate) in walk in interview

•

Inspected stock to identify imperfections, assign grades and determine issues with production.

•

Developed and maintained training materials and benefits packets for new hires.

•

Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.

•

Conducted employment verification and background investigation to facilitate hiring process.

•

Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development.

•

• Product organization

• Administrative assistance

• Policies implementation

• Personnel recruitment

WEBSITES,

PORTFOLIOS, PROFILES

Linkedln- www.linkedln.com/in

/ogunoye-mayowa-95449814b

Facebook-

www.facebook.com/ogunoye.mayo

wa

ACCOMPLISHMENTS

Improved delivery of Service by

initialization of introducing

incentives packages based on

performance, realizing overall

increase in customer satisfaction

and cost efficiency.

•

Negotiated with vendors, saving

the company an average of #50,

000 monthly.

•

Realized poor demography and

vanguard in ongoing effort to

boost revenue while reducing

costs.

•

Promoted product branding initiatives, ensuring travel brochures and promotional literature are displayed prominently.

•

Informed customers about billing procedures, processed payments and provided payment option setup assistance.

•

Asked probing questions to determine service needs and accurately input information into electronic systems.

•

Drafted monthly summaries to review level of client participation and identify targets for follow-up calls.

•

Helped customers open accounts, make deposits, update information and carry out range of routine actions.

•

Supervised team of 5 customer service and front-line personnel, meeting needs of more than 30 customers per day.

•

EDUCATION AND TRAINING

August 2019

Post Graduate Diploma (PGD) Customer Relationship Management Chartered Institute Of Customer Relationship, Akwa Ibom Chapter August 2018

Higher National Diploma (HND) Purchasing And Supply Management Kwara State Polytechnic, Ilorin, Kwara State

Minor in administration, front desk assistant; Major in customer tracking, added service, phone communication etc

•

• Completed professional development in CRM, Marketing Major Subject: Procurement, Store and Inventory management, Quality and Quantity control, Administration

•

• Best Departmental Governor 2018, Recipient

• Completed professional development in Leadership and Management

• National association of purchasing and supply 2018, Member

• Ranked in Top 5 of class

CERTIFICATIONS

• National Youth Service Corp, 2019

Certified- Customer Service Professional Certificate- Chartered Institute of Customers Relationship Management, 2019

•

Professional Ceritifacte in Customer service and Marketing- Institute of Social Media and Digital Marketing - 2019

•

• E-Marketing Institute, E-Marketing Fundamentals - 2019 Human Resource Management (Discipline), Alison Diploma Certificate- 2019

•

• Fundamental Project Management, Alison Dilpoma Certificate - 2018

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