Office Secretary Administrative Clerk

Curriculum Vitae of

CHICARA ALZONA JONKERS

** ******* ********, **********, ****************, 3201

Contact number: 082-***-****(c) /071-***-**** (c)

E-mail Address: ******************@*****.***

PERSONAL DATA

Identity number 790-***-**** 085

Date of birth 6 July 1979

Gender Female

Marital status Single

Religion Christian

Nationality & Race South African (Coloured)

Driver's license Code EB/08 (Unendorsed)

Health Excellent health

Home language English-Speak, read, write fluently

Other languages Afrikaans-Speak, read and write – fairly

EDUCATIONAL QUALIFICATIONS

Secondary Education Natal Midlands Finishing School (2001) Matric

Subjects:

English, Afrikaans, Criminology

Business Economics, Biology, History

Computer Knowledge Windows, PowerPoint and Presentations,

Ms Word, Ms Outlook, Excel and GroupWise,

Internet Explorer

COMPETENCY PROFILE:

Skills:

Research methodology and analytical skills e.g. Ability to prioritise work

Communication skills in order to communicate to clients, customers, officials at all levels:

owritten

overbal

Good interpersonal skills

Good communication skills

Good problem solving skills

Good administrative skills

Good time management and prioritisation skills

Good computer skills

Good organisational skills

Competencies:

Ability to maintain confidentiality and exercise extreme discretion

Analytical and problem solving skills

Decision making skills

Effective verbal and listening communications skills

Effective written communications skills

Ability to communicate effectively

Computer skills including the ability to operate computerised accounting, spreadsheet and word-processing programs at a highly proficient level

Stress management skills

Time management skills

EMPLOYMENT HISTORY

Company Trnzact Online Accounting Firm

Occupation Debtors and Creditors Clerk

Department Accounts Section

Period June 2016 to May 2018

Reason for Leave Contract ended

Main Job Functions

Maintains routine and accurate bookkeeping

Keeps records of payments made

Determines which accounts are overdue

Contacts companies who owe money in writing or by telephone to recover the outstanding balance

Makes follow-up calls

In non-payment cases, makes the decision to ‘hand over’ to lawyers for collection

Performing credit checks on new applications

Screening of new applications and submit all new applications for final approval

Collection of debtors within agreed terms

Maintains up to date accounts receivable records

Dealing with debtor queries

Posts all debits to customers’ accounts and prints invoices or otherwise ensures that customers receive statements of accounts timeously via fax or emails

Receives payments from customers and marks them off in Accounts Receivable

Prints ageing analysis monthly and follows up on outstanding amounts

Preparing and issuing a copy of the age analysis to the Financial Manager on a monthly basis and discuss what action need to be taken in respect of accounts that are in arrears

Maintains effective working relationships and to ensure that the work is performed with diligence and accuracy

Maintains effective working relationships and to ensure that the work is performed with diligence and accuracy

Assists with audit requirements at Financial Year-End

Contributes to ensuring proper records management and filing systems are kept

Experience in Creditors

Credit Control Generate and dispatch invoices or PoD’s on time to enable payment

Receive remittance advices from customers and allocate appropriately

Process all discounts and rebates for the Credit Supervisor to release before close of month-

end

Clear all allocated cash in the Debtors Accounts

Prepare stock tolerance journals accurately, matching all debits and credits on the ERP system

Maintain and improve the efficiency of the creditor’s role

Entering, maintaining and reconciling monthly creditor's invoices and statements

Matching of GRNs and POs to supplier invoices and prepare analysis of accounts as

required and assists in monthly closings

Coding & capturing of purchase invoices, credit notes and journals

Reconciliation of supplier accounts

Preparation of payment reconciliations and invoice deduction notices, as necessary

Entering, maintaining and reconciling monthly creditor's invoices and statements

Create/modify creditors reconciliation templates

Interpret payables age analysis

Print all accounts payable reports and maintains all accounts payable files

Identify and correct errors in supplier accounts and answer all vendor inquiries

Preparing cheque requisitions and processes payments to creditors

Obtain relevant authorisation for supplier invoices and accounts

Load payments on internet banking

Customer Administration

Maintain compliance to credit limits for each customer and highlight possible non-conformance to the responsible supervisor before they exceed defined limits

Report on all transactions on 60 days plus to the Credit Supervisor

Where possible, liaise with customers to rectify account problems before “stop supply” instructions are implemented

Advise customers when the account has been blocked and ensure that all necessary internal departments are aware of the status of the customer/account

Claim Processing

Investigate pricing claims on ERP system, print invoices and review deals on the system

Schedule the claim on ERP system for pricing where no valid deal exists and provide supporting documentation to the relevant team members for processing

Manage stock claims (returns, damaged stock, shortage etc.) by initiating the document flow

Ensure stock claims are tracked on ERP system and that queries are finalized

Manage invalid claims by providing the necessary proof or backup documents to the customer

Reference:

Ms Chantel Lelowe

ActingTeam Leader

TRNZact (Pty) Ltd

Tel: 033-***-****

.

EMPLOYMENT HISTORY

Company WorkWear Depot

Occupation Debtors Clerk

Department Accounts Section

Period July 2015 – August 2015

Reason for Leaving Contract ended

Main Job Functions

Maintains routine and accurate bookkeeping system

Keeps records of payments made and determines which accounts are overdue

Contacts companies who owe money in writing or by telephone to recover the

outstanding balance and make follow-up calls

Advise of action to be taken against defaulters and make the decision to ‘hand over’

to lawyers for collection and filing of documentation, applications and general administrative duties

Monitor customer performance against terms and follow up on non-compliance and resolve through direct interaction with customer

Receive, review customer credit applications and open new accounts via online through EFT and Trans-Union

Obtain authorisation from Credit Control for credit over R50,000-00

Open and maintain a Spreadsheets of all old and new accounts

Contra of old and new accounts via Oracle, Syspro and JDE Programmes and multi archiving and filing

Send letters of approved or disapproved customer’s applications

EMPLOYMENT HISTORY

Company Husqvarna

Occupation Debtors/Creditors and (Relieve) Receptionist

Department Accounts Section

Period March 2014 – December 2014

Reason for Leaving Contract ended

EMPLOYMENT HISTORY

Main Job Functions

Maintains routine and accurate bookkeeping system

Keeps records of payments made and determines which accounts are overdue

Contacts companies who owe money in writing or by telephone to recover the outstanding balance and make follow-up calls

Advise of action to be taken against defaulters and make the decision to ‘hand over’ to lawyers for collection

Monitor customer performance against payment terms

Follow up on non-compliance and resolve through direct interaction with customer

Receive and review customer credit applications

Contra of old and new accounts via Oracle, Syspro and JDE Programmes and multi archiving and filing

Filing of documentation and application of clients

General administrative duties

Claim Processing

Investigate pricing claims on ERP system, print invoices and review deals on the system

Schedule the claim on ERP system for pricing where no valid deal exists and provide supporting documentation to the relevant team members for processing

Manage stock claims (returns, damaged stock, shortage etc.) by initiating the document flow

Ensure stock claims are tracked on ERP system and that queries are finalized

Manage invalid claims by providing the necessary proof or backup documents to the customer

Main Job Functions as a (Relieve)Receptionist

Provide front line contact for all visitors. Welcome visitors by greeting them in person

or the telephone in a polite and friendly manner

answering, screening and directing of incoming calls and refer to the relevant person/s

Oversees the distribution of incoming and outgoing mail

Opening of all mail, documents and distribute accordingly and prepares outgoing mail for pickup by the postal service or overnight courier

Dissemination and filling of all company files and confidential plans

Ensure all filing is kept up-to-date and in a chronologic order

Provide logistical and secretarial support for meetings and administrative support

Responsible for the set-up and clean-up of all in-house offices and meeting venues

Responsible for meeting schedules as and when required

Perform a variety of clerical tasks, including drafting correspondence, preparing financial spreadsheets and creating presentations.

Ordering of office supplies, making photocopies, sending and receiving faxes

Claim Processing

Investigate pricing claims on ERP system, print invoices and review deals on the system

Schedule the claim on ERP system for pricing where no valid deal exists and provide supporting documentation to the relevant team members for processing

Manage stock claims (returns, damaged stock, shortage etc.) by initiating the document flow

Ensure stock claims are tracked on ERP system and that queries are finalized

Manage invalid claims by providing the necessary proof or backup documents to the customer

Reference:

Mrs Michelle Govender

Supervisor

Tel: 033-***-****/ 078-***-****

EMPLOYMENT HISTORY

Company AC Tracing and Debt Recovering

Occupation Supervisor

Department Debt Collections and Tracing

Period March 2012 – February 2014

Main Job Functions

Ensures staff meets production goals, complying with company standards and procedures and generally performing the essential functions of position.

Responsible for inputting data and creating spreadsheets showing the progress of staff's efforts to collect debts.

Analyse delinquent accounts and prepare report on highest risk accounts including recommendations for resolution.

Interact with customers to obtain additional credit information to support credit lines

Reconcile transactions and balances to maintain accurate accounts

Initiate credits and adjustments to customer accounts within company policy limits

Check for credit viability on requests for extended terms, and evaluate various adjustments or exception documents

Submit requests to senior management and supporting documentation for accounts requiring credit lines

Research and make decisions on finance charges

Maintain bad debt and bad debt recovery records

Monitor receivables and collections and provide updates of receivables and provide appropriate reporting procedures

Identify problem accounts and provide regular updates of receivables to management

Negotiate payment programs with delinquent customers

Identify accounts requiring collection agency or legal action and coordinate collections with third party contractors

Monitor violations of credit policies, provide analysis, conclusion and recommendations, present findings to senior management and suggest actions/penalties to be taken when appropriate

Develop processes and procedures for evaluating customer financials and setting and changing credit lines/limits, as well as credit holds; implement liens as necessary to major delinquent account as approved

Reference:

Mr Conie Venter

Director

AC Tracing and Debt Recovery

Tel: 061-***-****

EMPLOYMENT HISTORY

Company Le Morgan Direct Marketing (Pty) Ltd

Occupation Sales Representative

Department Sales

Period 3months: 2012

Reason for leaving commission based

Main Job Functions

Greet and assist customers as they shop for new products

Suggest applicable and relevant upsells to help customers walk out the door with everything they need

Learn how products work and how to troubleshoot issues with customers

Establish new accounts by organizing and planning daily work schedule to build on existing or potential sales outlets

Meet weekly, monthly and quarterly sales quotas

Study the type of sales outlet and adjust content of sales presentations

Study potential volume of dealers and focus on sales efforts

Make and submit orders by referring to product literature and price lists

Gather current marketplace information on newly introduced products, delivery schedules, pricing and merchandising techniques in order to monitor competition

Investigate problems; prepare reports; develop solutions and make recommendations to management in order to resolve customer complaints

Attend educational workshops; review publications and be involved in professional societies

Provide historical records by keeping records on customer inquiries and sales

Assist other team members with transactions when necessary

Contribute to team efforts in accomplishing organizational goals

Prepare and submit weekly sales reports to management

Reference:

Mr Brendon Singh

Manger

Le Morgan Direct Marketing (Pty) Ltd

Tel: 072-***-****

EMPLOYMENT HISTORY

Company Eskom

Occupation Administrative Clerk

Department Project Engineering

Period 2008 – 2009

Reason for leaving end of contract

Main Job Functions

Set-up and maintain job files in accordance with Company work instructions and applicable projects instruction

Research for projects and prepare correspondence, presentations and reports as and when required by manager/s

Follow-up on correspondence and outstanding requests resolutions

Arranging logistics and providing secretarial support for Project Team, Clients and Vendor meetings

Assist Project Manager and Project Team with document distribution, scanning copying, sorting and handing out of post

Receive certified drawing approval from engineers, issues certified drawings and scans into specific document management system

Maintain physical and electronic files or other organizational system

Keyboard and perform data entry

Operate office equipment such as photocopiers, fax machines and scanners

Answer telephones and deliver messages

Facilitates the process of distributing and collecting timecards of project employees each pay period

Review Contractors work charts, timesheets and timecards to ensure that information is properly recorded and the records have the signatures of authorizing official/s

Maintain and ensure accuracy of daily Workforce Reports and ensure that daily timesheets correlate correctly

Assist HR with the processing of new hire contractors and the proper documentation of terminations

Assist with receiving supplies, mail, and other materials that will be delivered to the office

Take inventory of equipment and supplies

Answer questions on departmental services and functions

Prepare invoices or budgetary requests

Perform other duties as assigned by the supervisor as needed

Reference:

Mr N. Tim

Manager

Eskom

Tel: 033-***-****

EMPLOYMENT HISTORY

Company Carter Brown and Balylon Architects

Occupation Receptionist and Office Secretary

Period 1999-2002

Reason for leaving Company close-down

Main Job Functions

Provide front line contact for all visitors. Welcome visitors by greet them in person or the telephone in a polite and friendly manner

Operate the Switchboard by answering all incoming calls and directing them to the appropriate person/s

Take Messages when answering calls or when clients come into the office, take detailed, informative messages and give them to the appropriate person.

Schedule Appointments for Architects and Draughtsmen and book conference room time for depositions and meetings of all types

Ensure that the office boardrooms are clean and hygienic

Sort Mail and Receive Packages and ensure that all incoming mail and packages that are delivered to the office are received and scanned. Unless items are marked personal

Open all envelopes and packages before taking these items to the person to whom they are addressed

Complete general office tasks, including copying, filing and faxing various documents at the request of the Architects and Draughtsmen

Data Entry duties of maps, drawing, designs and plans as well as tasks such as typing out memos and letters

Order Office Supplies and monitor the office supplies used by the staff, ordering new items as necessary

Assist with daily making of coffee and tea daily coffee and sure that these beverages are available to all staff and visitors in the office as and when required

Always keep the entrance area of the Office/ Reception Area neat and appealing by replacing flowers, watering plants, light dusting and other cleaning tasks

Ensure all filing is kept up-to-date and in a chronologic order

Maintain an incoming and out- going register of all submissions

Reference:

Mr Carter Brown

Partner

Contact this candidate