Process Analyst Accountant

Sowmya Rahul

Contact No : 917-***-****

Email ID. *****************@*****.***

*************.**@*****.***

Profile Summary:

●Highly-motivated, deadline-committed, goal-driven accountant with 2 years of experience

●Was handling multiple tasks on a daily basis.

●Have used creative approach to problem solve.

●I am always energetic and eager to learn new skills.

●Proficient in process analytical tools to ensure optimization and building solution models.

●Received highest accolades for using accurate projections and having consistent performance.

Work Experience:

Accenture Services Pvt. Ltd., India

Process Analyst - Debt Control and Collections

Jun’2008 to Jun'2010

●Assist with portfolio analysis for weekly and monthly reporting; aging and highlight reporting.

●Assist with new customer credit worthiness reviews and approvals including establishment of credit terms and limits.

●Was accountable for reducing delinquency for assigned accounts.

●Communicate & follow up effectively with sales dept regarding delinquent customer accounts on a timely basis.

●Generate weekly and monthly reporting to direct supervisor.

●Call and e-mail customers on outstanding balances.

●Reconcile customer disputes as they pertain to payment of outstanding balances that are due.

●Mentoring the team members with the new developments in the process.

●Undertake complex reconciliations and compiles documentation for legal action.

●Ensured that all payment plans are managed effectively - primarily focused on resolving defaults.

●Ensured the proper flow of accounts through the collections process by identifying and reducing exceptions.

●Managed and reduce unapplied payments.

●Actively monitor and document customers whose aging becomes severe.

●Escalate large collection issues appropriately.

●Use assertive but sensitive communication techniques in dealing with delinquent customers.

●Notify management of write-off concerns.

●Use system tools (I-Many) to manage collections strategy.

●Analyze customers' accounts by utilizing spreadsheets and other software.

Additional responsibilities as a Process Analyst:-

●Was a backup for the team leader and handled the team in his absence or whenever required.

●Generated the month-end HFM reports on a regular basis and sent it to the client.

Education:

●Master in Business Administration (HRM) – June 2010

●BCom (CS) – June 2008

Computer Knowledge

Microsoft Office : Word, Excel, Access and Power point.

Operating Systems : DOS, Windows XP and Windows 7, 8 and 10

Assets:

●Comprehensive Problem Solving Abilities

●Effective Leadership qualities

●Image Designing

●Self Confidence

●Quick Learning Ability

Personal Information:

Gender : Female

Nationality : Indian

Languages known : English, Hindi, Malayalam & Tamil

Sowmya Rahul

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