CSR Commissions Specialist
Resume:
********@*****.***
KIM MOONEYHAM
SKILLS & ABILITIES
●Advanced proficiency in MS Excel including pivot tables, v-lookups, formulas, basic macros
●Strong PC, systems, and analytical skills. Knowledge of large corporate accounting programs
●Attention to detail with the ability to also see the big picture
●Working knowledge of finance policies, practices and systems
●Excellent analytical skills
●Demonstrates strong verbal, written and interpersonal skills with the ability to interact with business partners
●Strong team player attitude
●Process oriented with attention to detail and follow-up
PROFESSIONAL EXPERIENCE
Customer Svc Rep II - Finance/Commissions/Inventory Adjustments – Snap-On Industrial, Crystal Lake, IL March 2018-August 2021
●Assist in creating and providing meaningful analytics to Department Heads regarding compensation
●Assists in financial and sales compensation closing activities, including reconciliations and final pay file distributions
●Take a lead role in interacting with other departments, such as Accounting, Finance, Compensation/HR
●Researching and responding to Sales Reps inquiries and exception requests regarding commission statements in an
●accurate and timely manner to our sales staff
●Ensuring that incentive compensated employees are paid accurately and timely
●Work closely with Finance and nationwide Sales teams at all levels of seniority
●Effective verbal and written communication skills and ability to interact professionally with a diverse group of people
●Strong organizational skills and attention to detail – accuracy is critical
●Strong Knowledge of MS Excel -ability to manipulate pivot tables and create formulas
●Quick to learn, and able to thoroughly understand new concepts
●Basic knowledge of General Accepted Accounting Principles (GAAP)
●Good with numbers and error checking, as well as have a good intuition of when something looks wrong
●Perform key control activities relating to inventory management, including Annual Physical Inventories for Industrial Sales Reps
●Inventory/Swaps/Transfers/Adjustments
●Perform cost transfers and provide reporting to Management/Controller regarding significant cost adjustments
●Trained and assisted in Tax Department to reduce backlog
Customer Svc Rep I - Accounting –
Snap-On Industrial, Crystal Lake, IL March 2016-March 2018
●Excellent ability to prioritize own workload.
●Proficient in verbal & written communication and able to quickly transition between various media channels effectively.
●Able to be flexible in daily activities, change priorities and coordinate multiple tasks.
●Possess the ability to remain calm under pressure and work in stressful situations to promote good customer relations both within and outside the company.
●Able to use a wide range of procedures, analyze situations to determine what action should be taken within limits of standard practice.
●Maintain delinquency of assigned portfolio of accounts.
●Mail all past due invoices and monthly statements as necessary in collection effort.
●Contact customers by phone or email in effort to collect past due amounts.
●Charge accounts to bad debt when necessary.
●Maintain effective relationships with the Sales Reps to aid in collection efforts.
●Understand key business processes, technologies and strategies.
●Good listening skills.
●Trouble shooting skills.
●Ability to work as a team.
●Take the initiative to receive cross training in the other job functions within the Industrial Finance Group to better support the goals of the Industrial Division.
FINANCE COORDINATOR,
WOODSTOCK HARLEY-DAVIDSON, WOODSTOCK, IL MARCH 2012-JUNE 2015
●Ensures the company's tag and title work meets state requirements.
●Prepares and submits all legal transfer documents to the state department of motor vehicles (DMV).
●Responsible for all administrative activities related to the finalization of a motorcycle purchase.
●Review paperwork with customer, adding/selling additional product, perfecting paperwork, assist customer in signing all loan documents.
●Complete funding process and insure all info/docs/pricing/terms are correct.
●CVR bundling, customer follow-up, Repair Order/we owe follow up, add vehicle inventory, close deals and report to Controller financials of the department. Train each department in the use and maintenance of CVR and License and title inventory.
●I was the go to for private seller financing and assisted in all additional administrative and promotional opportunities. Back up Office Manager on her days off and balance drawers on an as needed basis.
●Manage vehicle documentation, including tax and title information, registration, etc.
●Provide timely and accurate reports as required to Controller.
●Process DMV paperwork for new, used and wholesale vehicles for the dealership.
●Correspond with finance department & customers on a daily basis, Verify that funds have been collected and the correct lienholder paid off before processing title applications. Check for accuracy in the application and ensure that all information is complete.
●Compiles and maintains a complete list of all outstanding title work. Reports to management on the status of any missing or problem titles and provides a current list of outstanding titles to the comptroller at the end of month.
●Prepares necessary paperwork for submission to the tag agency.
●Follow up with prospective customers and return emails/voicemail.
●Follow up with existing customers to confirm satisfaction and generate leads, present the features of products to customers along with benefits, schedule and maintain all sales activities, present figures and close deals.
●Performs other duties as assigned by management
EDUCATION
PALATINE HIGH SCHOOL —PALATINE, IL DIPLOMA 1983
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