Feb **** -

Promoted

**** -

Ongoing

****-****

****/**

adol7c@r.postjobfree.com

081*******

** ***** ******

Vanderbijlpark

1911

Skills

Customer service (13 years

experience).

Reference

Jacore de Beer - "TFGJ

American Swiss "

Store Manager

Na

016-***-****

Language

Afrikaans

English

Personal Details

Date of Birth : 23.03.1989

Nationality : South African

Tax ref : 001*******

Ethnic group : Coloured

(TERNASTIA)ANDROWETNA TIETIES

Objective

To work in an environment which encourages me to

succeed and grow professionally where I can utilize my skills and knowledge appropriately. Also to gain more knowledge and experience, I am willing and able to learn new things.

Experience

TFGJ American Swiss

Sales Associate

Casual - flexi timer 72hr - Sales Associate 45hr -

Assistant Manager

TFGJ Prime Time

Store Manager

Prime Time being the American Swiss watch means I got promoted.

Education

NWU Vaal Pukke

B. ED (Senior & FET. Main subjects Afrikaans &

Geography)

Incomplete (finished second year)

Retail Relate (W&R Seta)

Generic Management Wholesale and Retail

NQF 5 National Certificate

DUTIES

Daily Duties, General:

Staffing

Check emails

Floor walk – allocate duties

Managers Time and Attendance time sheets are

authorised for the day

Opening and closing roster

Conduct morning meetings when

Communicate targets to staff members

Ensure that staff attendance registers are

completed

Compare actual staffing versus staff schedule

Ensure that replacement staff has been contacted

Ensure staff members use the Time and

Attendance system to clock on at the beginning of

the day and clock off at the end of their working

day

Cleanliness

Ensure that there is adequate replenishment of

plastic bags and stationery

Ensure the removal of hangers and customer

merchandise complaints

Check that the store windows, merchandising and

housekeeping standards are in keeping with the

visual merchandising handbook

Check that all promotions are featured in store

Establish merchandise replenishment needs

Ensure regular movement of stock

Supervise rubbish and carton removal

Ensure sensitive transactions authorised and

checked

Ensure drawers, cabinets, etc are locked

Supervise staff movement (lunches and teas)

Authorise and control staff purchases

Ensure daily stock control counts are conduct for

high value and high stock loss items

Conduct cash verification

Ensure adequate staffing and coverage

Ensure non-negotiable are adhered to

Manage floor coverage during peak trading times

Store Closing Procedures

Customer Service

POS terminals closed and money held in safe

Ensure banking secured

Ensure high risk goods are packed away and

secured

Ensure that staff follow-up on customer

merchandise requests

Conduct general observation – ensure customer

service standards are adhered to

Store Performance

Stock loss – store counts and implement remedial

action for any count that is incorrect

Monitor and follow-up on existing stock loss

action plans

Turnover – Review T/O performance against plan

and last year and identify opportunities

Focus areas – performance review of these area

Action a SWOT analysis of customer services,

departments or other high risk areas within the

store

Contact this candidate