Store Manager Sales Associate Administration Customer Experience & Ser
Resume:
Feb **** -
Promoted
**** -
Ongoing
**********@*****.***
Vanderbijlpark
1911
Skills
Customer service (13 years
experience).
Reference
Jacore de Beer - "TFGJ
American Swiss "
Store Manager
Na
Language
Afrikaans
English
Personal Details
Date of Birth : 23.03.1989
Nationality : South African
Tax ref : 001*******
Ethnic group : Coloured
(TERNASTIA)ANDROWETNA TIETIES
Objective
To work in an environment which encourages me to
succeed and grow professionally where I can utilize my skills and knowledge appropriately. Also to gain more knowledge and experience, I am willing and able to learn new things.
Experience
TFGJ American Swiss
Sales Associate
Casual - flexi timer 72hr - Sales Associate 45hr -
Assistant Manager
TFGJ Prime Time
Store Manager
Prime Time being the American Swiss watch means I got promoted.
Education
NWU Vaal Pukke
B. ED (Senior & FET. Main subjects Afrikaans &
Geography)
Incomplete (finished second year)
Retail Relate (W&R Seta)
Generic Management Wholesale and Retail
NQF 5 National Certificate
DUTIES
Daily Duties, General:
Staffing
Check emails
Floor walk – allocate duties
Managers Time and Attendance time sheets are
authorised for the day
Opening and closing roster
Conduct morning meetings when
Communicate targets to staff members
Ensure that staff attendance registers are
completed
Compare actual staffing versus staff schedule
Ensure that replacement staff has been contacted
Ensure staff members use the Time and
Attendance system to clock on at the beginning of
the day and clock off at the end of their working
day
Cleanliness
Ensure that there is adequate replenishment of
plastic bags and stationery
Ensure the removal of hangers and customer
merchandise complaints
Check that the store windows, merchandising and
housekeeping standards are in keeping with the
visual merchandising handbook
Check that all promotions are featured in store
Establish merchandise replenishment needs
Ensure regular movement of stock
Supervise rubbish and carton removal
Ensure sensitive transactions authorised and
checked
Ensure drawers, cabinets, etc are locked
Supervise staff movement (lunches and teas)
Authorise and control staff purchases
Ensure daily stock control counts are conduct for
high value and high stock loss items
Conduct cash verification
Ensure adequate staffing and coverage
Ensure non-negotiable are adhered to
Manage floor coverage during peak trading times
Store Closing Procedures
Customer Service
POS terminals closed and money held in safe
Ensure banking secured
Ensure high risk goods are packed away and
secured
Ensure that staff follow-up on customer
merchandise requests
Conduct general observation – ensure customer
service standards are adhered to
Store Performance
Stock loss – store counts and implement remedial
action for any count that is incorrect
Monitor and follow-up on existing stock loss
action plans
Turnover – Review T/O performance against plan
and last year and identify opportunities
Focus areas – performance review of these area
Action a SWOT analysis of customer services,
departments or other high risk areas within the
store
Contact this candidate