Dawn Sharp

York, PA *****

adol28@r.postjobfree.com

+1-717-***-****

Authorized to work in the US for any employer

Work Experience

Customer Service Representative/Billing Clerk

Abel Personnel/Magellan Health - Harrisburg, PA

October 2020 to Present

Answer incoming calls for Provider Services Line for billing issues. Resolve claim and billing issues. Contact Pharmacies for billing issues or advise on billing process if tertiary billing or other processing issues for claims. Speak with Medical staff on Prescribed medications. Fax Medical Office Medical Exception forms per Medication. Advise patients of their prescriptions, Monthly Premiums and Copays.

• Performed data entry for customer information

• Provided policy and service information

• Assisted customers with a warm and professional attitude

• Answered general questions

• Answered calls from clients

• Resolved customer information and complaints

• Responded to claim inquiries

Masker/Chromater

AMZ Manufacturing - York, PA

July 2017 to February 2019

York, PA

July 2017 to February 2019

• Packing product per specific requisition of Client.

• Shipping and Receiving per Clients requisition and AMZ's regulations.

• Applied several different masking applications on product according to direction of Clients request.

• Chromate products per Clients request with absolute attention to detail. Masker/Chromate - Shipping and Receiving

Customer Service Associate for Neurology

Wellspan Medical Group - York, PA

May 2015 to August 2016

Answered phones in a professional manner for Neuroscience Doctors and Nurses.

Registered and scheduled patients per diagnosis.

Protected the security of medical records to ensure that confidentiality is maintained.

Reviewed records for completeness, accuracy and compliance with regulations. Information Clerk/Patient Registration

Harrisburg Hospital - Harrisburg, PA

May 2014 to January 2015

Answered phones in a professional manner, prepared patients for registration, filed, faxed, scanned and copied files and Health records.

Demonstrated excellent customer service.

Met Pinnacle Health standards and regulations.

Hostess /Customer Service

Sodexo / Harrisburg Hospital - Harrisburg, PA

April 2013 to May 2014

I served patients meals, supplements, snacks and substitutes, to our patients, according to their recommended diet prescription.

I demonstrated excellent customer service which requires, reasoning ability, mathematical skills, organizational skills, dietary knowledge; all of these enable me to perform the essential functions of a Hostess to the upmost highest standards that meet, not only the patients, but Sodexo and Pinnacle Health requirements.

The Connection

Education

Associate in Health Administration

University of Phoenix - Harrisburg, PA

March 2015 to October 2016

Associate in Business Administration

Jamestown Community College - New York, NY

September 2004 to June 2005

Skills

• Customer Support

• Customer Care

• Call Center

• Customer Service

• Medicare

• Medicaid

• Medical Billing

• Medical Records

• Medical Scheduling

• Insurance Verification

• Medical Office Experience

• Hospital Experience

• Customer Service

• Answering multi-line Phone Systems

• Internal/External email

• Data Entry

• Faxing

• Filing

• Microsoft Office

• Microsoft Word

• Microsoft Powerpoint

• Microsoft Outlook

• Data Entry

• Clerical Experience

• Accounting

• Account Management

• Office Administration

• Epic

• Shipping & Receiving (2 years)

• Administrative Experience (10+ years)

• Patient Care

• Medical Terminology

• QuickBooks

• ICD-10

• Medical Coding

• EMR Systems

• Anatomy Knowledge

• CPT Coding

• HIPAA

• Billing

• Excel

• Organizational Skills

• Scheduling

• Outlook

• ICD Coding

• Quality Assurance

• Live chat

• Typing

• Phone Etiquette

Assessments

Data Entry: Accuracy — Proficient

September 2020

Entering data quickly and accurately

Full results: Proficient

Scheduling — Proficient

September 2020

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

Customer Focus & Orientation — Expert

September 2020

Responding to customer situations with sensitivity Full results: Expert

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate