Project Manager, IT MANAGER

* * * * *

Muhammad Wasif

Dubai, U.A.E Cell: 050******* / 055******* *********@*******.***

https://www.linkedin.com/in/mwasif1

Manager- Infrastructure Projects

Project Management Digital Transformation Managed Services Infrastructure Development

Solution-oriented Network & Integrations Projects Analysis PMP, ITIL & COBIT Certified

Experienced & PMP Certified Project manager offering a proven record of 14 years of success leading all phases multi-threaded & complex, medium to long-term, large-scale IT portfolio projects in Middle East for renowned clients for Digital Transformation, Software development, Infrastructure (Cisco network, WIFI, DC, VMware, Cloud), Service Management, Managed services, Demand management, IT operations. Leaded the designing, implementing, managing, and evaluating IT projects. Highly experienced in Change, Transition & commercial management of large-scale projects. Research & POC done of emerging technologies. Ensuring best Digital Architecture for business demand & delivery practices, procedures, methodologies and tools.

Business strategist; 8-year experience in IT Digital strategy, planning and managing multimillion value customer facing projects aligning business goals to drive process optimization, ITIL best practices, training and development highlighting new technologies impact and gains, bringing innovation, service improvements, competitive advantage and bottom-line gains. Developed SLA process and strategies to meet business expectations.

Excellent communicator; leverage technical, business and financial acumen for day-to-day management as master communicator & consultant with multi stakeholders, client, developers, Vendor and their respective teams in a multi-cultural environment in accordance with the contract terms, scope of work and corporate policy

Expert in agile and waterfall project management methodologies. as a trusted leader known for ability to produce high-quality deliverables in tight deadlines, also meet or exceed timeline and budgetary targets expectations. High professional competence and management skills. Skills Summary

Technology Projects:

Enterprise-wide Implementations

Virtualization, Cloud, Data Center

WIFI & Network Infrastructure

Custom Software Development

System API Integrations

ServiceNow-ITSM & SAM Management

Network Security Deployment

IT Project Lifecycle:

Requirements Analysis

Project Planning Expert

ROI Analysis

Costing & Budgeting

Control schedule & Deliverable

Risk / Change Management

Analytical/ Project Reporting

Value-Added Leadership:

Cross-Functional Supervision

Team Building & Mentoring

Client Relations & Presentations

Budget forecasting

Problem-Solving & detail oriented

Provides coaching & leadership

Highly autonomous & Multi project

Management.

Career Progression

DUBAI AIRPORTS - Manager - Infrastructure Projects, March 2019 to January 2021. Worked at the World's busiest airport to provide project management over top-priority technology initiatives. Managed budgets of up to AED 7M and cross-functional resources/ teams of up to 50 that included Network engineers, Technical managers, programmers, analysts, technical Experts, Security and network specialists from internal customers. Provide guidance and Communicated with Internal & external stakeholders, vendors, regional resources

/ experts to facilitate smooth project execution for airport infrastructure technologies.

Managed timely quality delivery of System & infrastructure new deployments as well as expansions and operations improvement projects through effective communication. Managed resource, risk, procurement and ensure assigned projects are aligned with corporate objectives and strategies. Managed Technical Evaluation of Bids, Issue Bid Technical Clarifications, Technical Evaluation Reports and Recommendations.

Provided with full responsibility and accountability, leadership and excellence in the achievement of coordinating both technical and governance through the Stages of the Project. Managed Site supervision work, various 2 P a g e

contractors, and monitor progress of work. Oversaw all critical developments of project master program. Review

/ Validate detailed design and Engineering Deliverables.

Conducted structured research, prepared & managed plan that include activity Planning and Sequencing, resource Planning, developing schedules, time estimating and delivered services & project to stakeholders and customers on-time, within scope, within budget and as per agreed standards with analysis on ROI. Achievement Highlights:

Led teams across broad technical and Business units. Focused on ServiceNow ITSM multi-Module deployment enterprise wide in Airport and tracked progress. Optimized process through implementation of ITSM modules like Asset Management, Request Management, Service Catalogue, Service Portal, Transition planning also Integration with multiple system through API with HR, Supply chain management, Engineering, GRP for automation of Service provisioning through Orchestration. For successful project, received appreciation certificate from Management.

Awarded Appreciation from Dubai Police, Ministry of Defense and Dubai Airports for successful Airshow 2019 project, by deploying DA BT infrastructure services and solution to manage all Customer/stakeholder requirements for the Event. Including all IT equipment deployment, Network setup Wired & WIFI, Activations, operation enablement, Deactivation and Dismantling.

Managed deployment of Latest WIFI Aruba new architecture and Controller that support WIFI 6 along with migration of Access Points and upgrading EOS/ EOL devices in very critical airport operations successfully which included all aspects of installation and troubleshooting of networking hardware, software and fiber connectivity.

Software Asset Management successful deployment.

Successfully completed SAS Virtualization POC.

Honored with appreciation received for BT Tech Forum 2019 for successful Event Technology setup DUBAI AIRPORTS - Associate Project Manager, Nov 2017 to February 2019. Worked at the World's busiest airport to provide project management over top-priority technology initiatives. Managed budgets of up to AED 4M and cross-functional teams of up to 40 that included developers, programmers, analysts, technical Experts, Security and network specialists.

Managed timely quality delivery of infrastructure, systems and operations improvement projects to support infrastructure & service Management strategy through effective communication. Managed resource, risk, procurement and ensure assigned projects are aligned with corporate objectives and strategies.

Prepared plan that included activity Planning and Sequencing, resource Planning, developing schedules, time estimating and delivered services & project to stakeholders and customers on-time, within scope, within budget and as per agreed standards.

Cost estimating and developing a Budget. Create cost-benefit analyses and ROI assessments that were used as the basis for decision-making on proposed IT implementation projects. Supervise and maintain effective project change control process.

Manage cross functional team representative through communicating & working closely with the internal section/ service provider, and third parties/vendors for the flawless execution of projects and service delivery. Achievement Highlights:

Successful ServiceNow deployment and achieved business objectives this included multiple modules like Problem Management, Knowledge management and improvement in incident & Change Management, Integration with Splunk and Tableau. Successful Implementation in organization through change management;

Awarded Appreciation from Ministry of Defense and Dubai Airports for successful Airshow 2017 project by deploying DA BT infrastructure services and solution to manage all Customer/stakeholder requirements for the Event. Including all IT equipment deployment, Network setup Wired & WIFI, Activations, operation enablement, Deactivation and Dismantling.

Honored with High Flyer performance for Key project delivery. BT Tech Forum for 2017 & 2018. DHCP Infoblox consolidation project with Airport wide migration to new DHCP infrastructure. DUBAI AIRPORTS - Business Analyst, May 2008 to October 2017 Led projects and provide Business Analysis for Stakeholder technology initiatives. Managed and planned customer ICT requirement to ensure timely delivery at Dubai International Airport (DIA) / Al Maktoum International Airport (DWC) and manage the customer relationship with the clients and all stakeholders. 3 P a g e

Achieved outstanding and High performance as Technology Business Partner, SPOC & project Lead for major stake holders; by achieving business aims for efficient service & capacity management at the Airport. Managed cross functional Technical team of up to 20 members, through communicating & working closely with the internal section/ service provider and third parties/vendors for the flawless execution of projects and service delivery. Manage client relationships on projects.

Achievement Highlights:

Successful Led teams across broad technical, financial, and business disciplines to drive results for customer and stakeholder technology requirements. support business strategies negotiate requirement agreements and commitments. Assisting in processes, prioritization, and reporting of the demand for IT resources.

Provided business Analysis (current state, future state, gap analysis), system/process functional decomposition, work on creating Target Operating Model design, coordinate workshops. Identify, document, escalate Assumption, Risk/Remediation, Issues, Action & Decision tracker

Developed detailed plan and Cost estimation and prepared Budget required. Pro-actively controlled and monitored, directing the assigned project resources to best meet customer infrastructure project objectives.

Provided cost-benefit analyses and ROI assessments for system & software to support decision-making on proposed ICT implementation projects.

Defined services, service model, prepared service Catalogue, service costing and pricing according to agreed corporate strategy. Provided Activity based costing for new projects/services.

Delivered the Service contracts, Service Level Agreement and Operational level document to manage proper service delivery & financial management with service provider and customer.

Successfully completed Concourse D Stakeholder readiness and enabled new F&B Multi outlets at Multilocation connectivity before the target timeline & within budget.

Appreciated by Ministry of Defense & DA for Outstanding contribution to Dubai Airshow 2013 & 2015 projects by deploying DA BT infrastructure services/ solution to manage all Customer/stakeholder requirements for the Event.

Appreciated for Outstanding contribution to New GSE fuel station at Al Maktoum International Airport DWC.

Successful project completion for Stakeholder ICT services shifting to DWC from DXB during North Runway Rehabilitation and providing all the support for NRR.

Awarded for outstanding contribution for DWC AMIA- PTB new Airport readiness project.

Developed the Service Catalogue and got shooting star recognition for completing it before the deadline with ABC costing incorporated in each service costing.

Syed Rahat General Trading LLC (Dubai), Computer System Manager, Oct 2004 to April 2008 Analyzing the customer requirement and user requirements Provide IT consultancy for improving systems /network configurations and determine hardware or software requirements related to their business. Project Management of P.O.S. System projects, Networking, data migration, Testing, Perform data backups and disaster recovery and troubleshooting. Develop Budget & Provide costing for new projects/services and prepare business proposal for the customer. Led the stake holders and teams to a single concise action plan. Business Development and research for new products for the company. Decision maker for IT related issues and support in preparing Marketing strategic planning for business development also monitor sales and support of Solution provided (hardware and Software).

Achievement Highlights:

Successfully completed 60 POS setup project for AKON Concert within short span of time.

Exceeded the Business development and revenue generation expectation.

Successfully completed 600 Dual Points Structure cabling project.

Export of Equipment, POS Systems and services done through online communication. Kohinoor Info Technologies (Pvt) Limited. (Karachi, Pakistan), Marketing Executive, Mar 2003 to Sep 2004. KIT IT Solution providing company and a software house I was product manager for some of their products. Responsible for research as per market needs enhancements and changes in software products. Analysis of product with comparisons to competitors. Directly managing team of 5 individuals and cross functional individual for developing the product. Presentation of software at corporate level. Being the lead for Marketing Department, ensured business development strategic marketing planning and implementation by using the available resource, managing marketing staff and using them to the best of their abilities. Successful Project manager for Marketing & product development that involved a strong communication with the project managers of software development departments. Appreciated for product implementation for Banks, 4 P a g e

Manufacturing companies & retails. ERP & CRM solution team member. Giving training to marketing staff for the products as well as for marketing and Preparing Budget for marketing section. Sardar Enterprises. (Karachi, Pakistan), Relation Manager, March 2002 to February 2003 Marketing Department manager ensured business development strategic marketing planning and implementation of marketing plans by using the available resources. Developed strong business relation with banks to get business. Working for the enlistment of the company at banks as valuation consultant, Muccadums, inspection organization for business auditing. Managing marketing staff and using them to the best of their abilities. Doing inspections of companies as per banks order.

Achievement: when joined the company enlisted with only 2 banks and within one year managed to get it enlisted with 23 Banks. Successfully done corporate Audit of financial condition on behalf of bank. Education

2003, Bachelor of Computer Science (B.C.S), Shah Abdul Latif University (Khairpur, PAKISTAN) 1999, Higher Secondary School Certificate (Pre-Engineering), Pakistan Air Force (P.A.F) Intermediate College Masroor Base, (Karachi, PAKISTAN)

1997, Secondary School Certificate. (Science), His Highness Shaikh Rashid Al Maktoum Pakistan School (DUBAI, U.A.E)

Certifications

2021, Project Management Professional (PMP), (Certified), PMI Certification- PMP License Number- 3005008. 2017, Project Management Milestone, Awarded certificate of completion from Dubai Airport- Human Resources & Development- Unit on 20th June 2017. based on PMBOK 5th Edition. 2014, ITIL Foundation Certificate In ITSM. (Certified), Online ITIL Foundation Certification passed on 24th November 2014.

2011, COBIT Foundation Certification. (Certified) Online COBIT Foundation Certification passed on 7th Feb 2011. 2011, Service Level Agreements and IT Contracts. The George Washington University, Washington D.C.” from 24th to 27th July 2011.

Trainings

1. Project Management Professional (PMP):

PMP from ‘Specialised Management Group’- Dubai U.A.E. Completed on 22nd Dec-2018 - PMBOK 6th Edition.

PMP from ‘Sitespower Training Center’ - Dubai U.A.E. Completed on 15th Dec-2011. PMBOK 4th Edition.

PMP from CAMBRIDGE Educational Institute - Dubai U.A.E. Completed on 24th Nov-2008, PMBOK 3rd Edition. 2. Certified Cost Engineering/Consultant(CCE/CCC), 3-FOLD Education Center- April to May-2011. 3. Network Essentials / Computer Networks, Shah Abdul Latif University, 2002 course of BCS. 4. ERP Solution, Institute of Chartered Accountant of PAKISTAN, Dec 2003. 5. Performance Management Training- Dubai Airport- HR&D, March, 2009. 6. The Customer Service Mindset, Meirc Training & Consulting, November 2008. 7. Aeronautical Language & Radio Telephony. Dubai Airport- HR&D, August 2008 8. AUTOCAD 2D, CAD Control Institute, Karachi Pakistan, 1998 Languages

ENGLISH: Excellent Verbal & Written communication skills ARABIC: Can Speak but to some extent, can read & write. Personal Details

Name : Muhammad Wasif Fathers Name : Muhammad Arif Date of Birth : 25th May 1980 Place of Birth : Dubai, U.A.E. Nationality : Pakistani Gender : Male

Dubai, U.A.E. Cell: +971-*********/ 555104299 *********@*******.*** https://www.linkedin.com/in/mwasif1

Contact this candidate