Executive Manager Project

Nada Alkawsi

San Jose, California, United States ****.*******@*****.*** 669-***-**** https://www.linkedin.com/in/nadaalkawsi/ SUMMARY

Highly versatile Technical Project Manager. Adept in business analysis and project management, effectively identifying software / product requirements and spearheading significant process improvements. Motivated and highly professional Arabic/English linguist with 6+ years of experience working in international work environments. Detailed oriented with strong communication and reporting skills. A conscientious and hardworking team player seeking to build a career in project management and localization. Experience in Machine learning, Automation, Annotation, Intelligence (AI), Deep Learning, Neural networks. EXPERIENCE

Localization & QA Project Coordinator

• Coordinate and manage the Localization/QA of products and Software, keep detailed schedules, reporting status, troubleshoot issues and resolve problems.

• Ensures that the final product observes the company's quality standards.

• Analyze audio files and evaluate the products response and language usage, from customers who have opted in to the grading program.

• Manage the relationship with language SME’s ensuring feedback on products quality are addressed adequately.

• Use a variety of internal specialized software programs to mark objects, activities, events, or other items of interest in images, video, text or audio files…

• Drive the growth of and alignment to the Google Coulter global glossary within projects.

• Support the localization, triaging,QA and testing of software pre- and post-translation, coordinating meetings between project teams.

• Investigate and introduce methods, tools, technologies and processes to improve and advance the localization/QA Process.

• Manage multiple projects at one time and prioritize as necessary.

• Continuously evaluate data tools and processes and offer solutions to ensure they are efficient and scalable.

• Partner closely with cross-functional stakeholder teams to develop project specifications.

• Create, review and update projects guidelines and training tools. Localization, Data Collection Specialist

• Centralize our translation management efforts to increase efficiency and drive ongoing process improvement for our translation processes.

• Gather data by creating programs that filter and extract data from corporate databases or by conducting research to locate the numbers from public databases.

• Assess the content and then attach tags to the content after collecting the targeted local data.

• Partner with and manage translation and localization vendors to drive translation quality and consistency across the user journey

• Support translation requests from functional teams and proactively partner with stakeholders to provide expertise in localizing our product and go-to-market experience for non-English users

• Develop and execute test plans to ensure that all objectives are met.

• Implement and monitor test scripts to assess functionality, reliability, performance, and quality of the service or product.

• Identify and remedy defects within the production process.

• Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved.

• Compile and analyze statistical data.

• Ensure that user expectations are met during the testing process.

• Draft quality assurance policies and procedures.

• Investigate customer complaints and product issues.

• Ensure ongoing compliance with quality and industry regulatory requirements. Linguistic, QA Specialist

• Experience in leading and managing all stages of project lifecycles

• Experience developing and documenting high quality software processes and documentation

• Created and Analyze Natural Language bugs, as well as detect, investigate and report systems errors.

• Perform testing on various software, telecom and reporting systems

• Validate user expectations are achieved during the testing process.

• Interact effectively across multiple teams.

• Create, maintain and continuously update Arabic parsing guidelines

• Build and maintain guidelines for different projects such as: Localization, Transliteration, translation, tokenization and parsing rules

• Receive, investigate, reproduce and fix natural language bugs reported by the QA department.

• Trained over 10+ Arabic/English QA testers on using software system tools.

• Create metrics to monitor, support and improve QA testers performance. Google Inc. January 2021 - Current, Mountain View, CA Amazon Inc. November 2020 – March 2021 (Contract), San Jose, CA Apple Inc. February 2018 - September 2020, Cupertino, CA Community Localization Project Manager

• Manages localization projects from beginning to end, working closely with language specialists, localization engineers, terminologists, product management and development, internal business partners and external vendors.

• Develops project plans and workflows, managing time, budget, resources and quality control.

• Following analysis of client specific localization software application requirements, creates and manages internal version of localization project plans, and provides project specific education and coaching to Localization Tester staff.

• Creates and controls localization project budgets, performs cost tracking analysis, ensures timely issuance of purchase orders and invoices and approves work reports.

• Analyzes location project risk, and defines mitigation actions of identified risks.

• Created plans for process mapping, and strategic planning. Branch Office project Manager

• Coordinate internal resources and third parties/vendors for the flawless execution of projects

• Ensure that all projects are delivered on-time, within scope and within budget

• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.

• Ensure resource availability and allocation.

• Develop a detailed project plan to monitor and track progress.

• Manage changes to the project scope, project schedule and project costs using appropriate verification techniques.

• Measure project performance using appropriate process and outcome metrics

• Manage the relationship with the client and all stakeholders.

• Perform risk management to minimize project risks.

• Establish and maintain relationships with third parties/vendors.

• Create and maintain comprehensive project documentation.

• Meet with clients to take detailed ordering briefs and clarify specific requirements of each project.

• Delegate project tasks based on junior staff members' individual strengths, skill sets and experience levels to ensure best completion of work.

• Meet budgetary objectives and make adjustments to project constraints based on financial analysis.

• Develop spreadsheets, diagrams and process maps to document needs. Project Manager

• Ensure projects are running on track and within budget.

• Deliver an outstanding client experience.

• Establish and monitor KPIs, organize project reporting for the needs of our clients and cardiovascular management.

• Prepare and organize resource allocation on a weekly basis.

• Manage multiple projects simultaneously and to the agreed upon scope.

• Identify problems or delays early and preemptively work to solve them .

• Partner with other departments within the organization (Solutions, Administration, cardiovascular, Support).

• Document key decisions for transparency with the Client and cardiovascular teams. EDUCATION

BS Business Management

Al-Yamani University • Sana’s, Yemen • 2012 • 3.8

CERTIFICATIONS

Lean Six Sigma: Define and Measure Tools Lean Management Python Comparing Agile versus Waterfall Project Management Critical Thinking Developing Leadership Philosophy Localization Project Management Learning Program Management Human Resources: Using Metrics to Drive HR Strategy Machine Learning Localization for Developers Communication Skills PMP Training COURSEWORK

Lean Six Sigma: Define and Measure Tools

LinkedIn Learn • 2020 • Lean Management

SKILLS

Leadership, Analytical, Linguistic, Project Management, Lean Six Sigma, MS Office, Teamwork, Coaching, Data Analysis, Quality Assurance, AI, project coordinator, Marketing development TC (translationcommons.org) July 2019 - Present, California Bankers Life October 2017- January 2018, California South Bay Cardiovascular Medical Group October 2016 - September 2017, California

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