Senior Relationship Banker/Finance & Hospitality Management
Resume:
Stefen French
Stillwater, OK *****
************@*****.***
Pursuing growth in a leadership or administrative capacity where I can demonstrate my passion for establishing relationships, helping real people find real solutions to achieve their goals, and providing exceptional service, while expanding my skill-sets, knowledge, and abilities through daily challenges and problem-solving.
Work Experience
Senior Relationship Banker/Financial Services
Simmons Bank - Stillwater, OK
November 2020 to July 2021
• Performs traditional in-branch services, digital capabilities, and business partner resources
• Informs and recommends to customers the bank's full scope of resources, including
• Performs all functions related to opening and closing accounts including assisting and Security customers with the appropriate selection of accounts, performing research of customers' accounts, and complying with BSA/CIP requirements and other federal regulations
• Facilitates consumer loan requests: solicit loan requests; maintains knowledge of loan policies and procedures; assists with branch(es)’ consumer loan portfolio(s); coaches staff (when applicable) to sell and handle consumer loan requests in an effective manner; NMLS-certified
• Assumes the role of SME (Subject Matter Expert) in-branch as related to all product and services offerings and works jointly with branch leadership in guiding and reinforcing training with all junior associates
Hospitality Manager/Marketing Coordinator
Eskimo Joe's - Stillwater, OK
September 2019 to October 2020
• Runs day-to-day operations including staffing decisions, customer experience, promotions, and general flow of restaurant
• Handles cash drawer, change fund, change orders, deposits and other bank business
• Provides feedback, coaching, and evaluations of staff regularly for optimal performance of individual and overall operation
• Monitors and measures advertising and promotion expenses on an ongoing basis and establishes a budget for these expenses
• Coordinates and ensures effectiveness of social media campaigns and website marketing areas
• Collaboratively plans and creates various monthly and annual promotions roll outs with Operations and Marketing Directors
Manager
OSU Cowboy Dining, Training Table - Stillwater, OK June 2015 to September 2019
• Hires, trains, and schedules staff of 30+ students and staff
• Provides exceptional food and beverage service to coaches and athletes of OSU
• Ensures compliance with appropriate health and safety guidelines
• Oversees brand service standards (FOH) of Training Table dining room when serving up to 400 guests at one time
• Develops new procedural checklists related to specific job expectations to improve employee-efficiency and reduce turnover
• Executes transition & open/close procedures for specific shift while leading staff and assigning duties to each member
Education
B.S. in Aerospace Administrative Operations and Security Oklahoma State University - Stillwater, OK
August 2005 to December 2009
Skills
• Banking
• Hospitality Management
• Loan Officer Experience
• Loan Origination
• Strategic Planning
• Communication skills
• Financial Services
• Budgeting
• Microsoft Office
• Marketing
• Conflict management
• Social media management
• Event planning
• Team management
Military Service
Branch: United States Navy
Service Country: United States
Rank: Chief Petty Officer
April 2007 to July 2010
Certifications and Licenses
NMLS
Notary Public
January 2021 to December 2024
CPR/AED
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