Beverage Manager Floor Staff
Resume:
CURRICULUM VITAE: MUSOLE JOHN BADESIRE
PERSONAL DETAILS
•Surname: Badesire
•First names: Musole john
•Identity Number: 760**********
•Date of birth: 05-14-1976
•Nationality: South African
•Marital status/Sex: Single/Male
•Driving license : Code 10
CONTACT DETAILS
•Address (Postal/Physical): Flat 609 London House; 534 West street
Durban
4000
•Contact Number: +27(0)835863339 / +27-31-301-**** /
•Email: **********@*****.**
LANGUAGES
Spoken Written
•English Excellent Excellent
•French/Zulu Fair Fair
PERSONAL INTERESTS
Art, sport, Travel
EDUCATION/ PROFESSIONAL AFFILIATIONS
1998:
Complete my senior certificate at Masina high School as subject (French, English, Mathematic HG, Physics HG, Chemistry HG and Drawing
2002– 2005
National diploma in Theology at Life Center International
2009 – 2010
National diploma in French for hospitality industry at coastal College FET as modules (Hosting in French environment; French correspondent, French in business environment, French for tourist)
January 2011 to January 2012
NQF level 4 in Tourism as modules
•Customer care
Which comprises the following unit standards
•Provide customer care
•Deal with the arrival customers
•Provide customers with information and book external service
•Relate diversity to customer service
•Event support assistant
Which comprises the following unit standards
•Adhere to professional conduct and business ethics in a public relations and communication environment
•Function in a team
•care for customer
•Minimize and manage safety and emergency incidents
•Function in the events industry
•Conduct event support services with specific event genres
•Nature site guide
Which comprises the following unit standards
•Conduct a guided nature experience
•Care for customers
•Conduct a tourist guiding activity
•Minimize and manage safety and emergency incidents
•Research and design a guided experience at a prominent tourism site
•Volunteer
Which comprises the following unit standards
•Conduct volunteer services in a specific environment
•Show understanding of diversity in the work place confer to equity
COMPUTER EXPERIENCE
Microsoft Word, Excel and Opera system for hotel industry
WORK EXPERIENCE
01june2010 to 31july 2010 Fifa World cup
as volunteer in language support in Media Center, Media Tribune, Public area, VIP area and hospitality area
October 2010 to October 2011
As part time Head waiter welcome, attend customers and take order
February 2011 to January 2012 Quarters Hotel as management trainee
Food and beverage services attend the guest take they order, make show they all been served on time, bar attendant stock take
Housekeeping set up the room for the arrival and refresh for stay over guest
As chef prepare the buffet area, preparation of cold kitchen make order for cold kitchen
And monthly stock takes
Front office checking in and out the guest, attend them, supervise the house keeping duties double check the room before we sell it to the guest deal with all complain from housekeeping and them to the duty manager
September 2011 to August 2012 at The Royal Piatto as a supervisor
Managing and supervisor the stuff and the restaurant make show all guest are well served and attended at proper time and driving the business performance
August 2012 to January 2016 managing The Royal Grill restaurant, Coffee shop and exchange bar
Duties;
•Ensure the highest standards of food and beverage services
•Keeping control of food and beverage
•Delegate,Monitor and provide resources for the team
•Ensuring Health& safety and also hygiene procedure& standard are maintained
•Having an in depth knowledge of the menus including all stuff
•Dealing with and resolving customer complaints
•Maximizing all business opportunities to drive sales
•Communicate with the kitchen staff to ensure efficient food service
•Make show the stuff understand all our product specially wine selection
•Overseeing client bookings and reservation and they special need
Organize weekly roaster for the stuff
•Ability to create the best atmosphere and be the inspiration toward the stuff
•Check the stock 10 days and monthly
•Monitoring sales and then at the end of the day cash up the all-out let, write an hand over to the next supervisor and the senior manager
Skills and competencies
•Strong motivational and influential people skills
•Extensive and relevant knowledge of good food and wine
•Enthusiasm for creating delicious food and providing good service
•Ability to manage people and drive consistent brand standards with passion
January 2016 till present 4 star Selborne hotel spa and Golf astate
Supervise all the business operation in the establishment and our keys area are:
Fine dining restaurant Lord Selborne, bar, mini bar, banqueting and pool deck
•Keeping the standard of the hotel has been one of my priority
•Allocate duties and provide resources
•Timesheet for the all junior and weekly roaster
•Checking on Guest at all the time
•train the front house for any area of development
•monitor the sales and the stuff for progress
•cash up all shift
•monitor the bar and the stock
•daily check sales and placed them into the group site
•check if all functions been charged
Monitor all mini bar and make show everything was charged
Assist the senior manager and store man for controlling the stock weekly and monthly KPI for food and beverage for both Hotel and Club House
June 2016 to November 2016 assisting The General Manager in food and beverage
Operations after the food and beverage manager has been retrenched
Keys area
●Monthly stock take
●Daily captures all the sales into the company site
●Supervise the floor deal with complains
●Monitor the daily stock
●Input salaries,tips for the waiters monthly
●Supervise and delegate for any upcoming function
December 2016 to April 2017 back to my previous duties as floor supervisor
Keys area
●Supervisor all the operations in the restaurant
●Waiter weekly training key area product knowledge,service
●Checking the standard of the service
●Timesheet for junior staff
●Weekly roaster
May 2017 to 30 August 2020 promoted as an assistant food and beverage manager
Assisting the golf director and executive food and beverage manager for all operation at the golf club
Key area
●Plan all upcoming function with golfers
●Provide resources for all the kitchen and floor staff
●Draft weekly roaster
●Capture all the staff salaries
●Deal with complains
●Check on the service on each tee break of golfers at half way
●Assisting for each price giving for golfers
●Monthly costing and monitor the beverage stock
Assisting the executive for all the food and beverage operations in the hotel
Key area
●Monthly stock take
●Issuing and monitor the beverage stock
●Weekly training for waiters on service and product knowledge
●Capture,receive and transfer all the beverage stock under my inventory
●Assist the night audit for variances between opera and micros whenever the system is off line
●Check on services
●Plan for upcoming function with the banqueting coordinator
●Deal with guest complain
REFEREES
•Name: Mr. Mumu
Position: LOC Manager (World Cup)
Contacts: 031-*******
•Name: Miss Desiree
Position: Senior administrative (Tourism world academy)
Contacts: 031-***-****
•Name: Miss Faranna
Position: General Manager at Quarters hotels
Contacts: 031-***-****
•Name: Malven
Position: F&B operation manager at The Royal Hotel
Contacts: 031-***-**** / 072*******
•Name: Mr. Yven
Position: Principal (Life Centre Intentional)
Contacts: 031-***-****
• Name: Mr. Kyle Bosiger
Position: Executive Food & Beverage Manager
(Selborne Hotel spa and Golf Estate)
Contact: +27-39-688****/082-*******
●Name: Mr. John Essenwood
Position: Executive Chef
(Selborne Hotel spa and Golf Estate)
Contact: +27-39-688****/066*******
●Name: Mr. Andy Young
Position: Golf estate Manager
(Selborne Hotel spa and Golf Estate)
Contact: +27-39-688****/076*******
●Name: Mr. Goodman Ncobeni
Position General Manager at Selborne Hotel
Contact: +27-39-688**** / 078-*******
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