Property Manager Customer Service

Elena Runceanu

Pacific Palisades, CA ***** · 323-***-****

********************@****.***

Desire a property manager position. Bringing effective office management and administrative skills in a highly stimulating environment.

Professional Profile

A polite, well-spoken and hardworking individual with experience of working in a busy environment looking after the needs of customers. Attentive at all times with a willing and helpful manner and at the same time commercially minded, having the ability to promote and maximize sales opportunities at all times. Always approachable, cheerful and possessing good observation skills as well as the ability to work alone or as part of a team.

Key Skills

- Multilingual: English, Romanian and Spanish.

- Excellent keyboard skills with a good working knowledge of Microsoft Applications.

- Calm, efficient and organized.

- Posses good time management skills and able to meet with deadlines.

- Driven and committed to providing excellent customer service.

- Ability to prioritize and determine the areas where help is needed.

Employment Objective

Keen to find a challenging position within an exciting business where I will be able to continue to increase my work experience and develop my abilities.

Experience

March 2018 – Present

Residencial Property Manager, Doctor Horea Opran

Responsible for overseeing the maintenance and upkeep of residential properties and tenant satisfaction. My duties include scheduling routine maintenance like landscaping, replacing broken parts, overseeing a team of resident and maintenance staff and enforcing rental terms.

Property Manager duties and responsibilities:

Paying property expenses, including taxes, mortgages, payroll, insurance premiums and maintenance costs.

Reporting the property’s financial status, occupancy and expiring leases to property owners.

Meeting potential tenants, showing them the property and assessing their applications in accordance with anti-discrimination laws.

Inspecting properties and arranging for repairs and new materials as required.

Arranging contracts for maintenance, trash removal, landscaping, security and other ongoing services and managing disputes with these service providers where appropriate

Investigating and resolving property complaints and rental violations.

December 2017 – December 2018

Teller, One West Bank

As a bank employee who helps clients of the bank with routine financial transactions. My duties were making deposits, handling withdrawals and issuing money orders or cashier’s checks to bank customers.

Bank Teller duties and responsibilities

As a Bank Teller’s primary responsibility is customer service. Bank Tellers must be knowledgeable about a range of bank operations and be able to answer any questions a customer has. Other duties and responsibilities may include:

Recording transactions, which involves logging checks and preparing transaction reports

Counting and packaging currency

Reconciling cash drawers

Opening new accounts and helping with loan applications

Promoting the bank’s products and services

Keeping customers’ personal information confidential

Communicating with other bank team members

Hostess / Waitress Angelica Restaurant Trinity, Leeds United Kingdom

June 2016 – October 2017

- Greet guests personally and on the telephone

- Offer appropriate seating arrangements

- Ensure the quantity of menus is sufficient to cater to the number of guests

- Present menus

- Taking orders and adding them on tills, serving food and beverages, taking cards and cash payments

- Maintain clean and organize tables and work area

Manage event related work including setting up tables and maintaining both exterior and interior of the restaurant

President Club, Sibiu Romania

August 2015 - April 2016 Casino Floor Assistant

-Working as part of a team or alone ensuring all customers are served in time

-Handling and keeping record of cash stock

-Reporting any suspicious behavior to security staff

-Exchange paper currency for playing chips or coin money

-Helping to add or reduce credit on the machines and pay for winnings

-Explain rules to new customers

-Serve drinks and snacks

-Ordering refreshment stock and dealing with deliveries

-Monitor the floor and ensure all machines are in correct working order and all rules are followed

Shoreline Restaurant, Lake George, NY, USA

July-October 2013; June- September 2014 Hostess 2 consecutive years

- Providing a warm welcome for customers.

- Receive food and drink orders and serve customer requests to the standards required.

- Learning the names and building relationships with regular customers.

- Understand menu content and keeping up to date with any menu changes.

- Answering guest queries in a polite and helpful manner.

- Full product knowledge of all menu items and restaurant facilities and services.

- Looking after guests with special needs i.e. dietary requirements, allergies, mobility etc.

The Shirt Shack Shop, Lake George, NY, USA

July-October 2013; June- September 2014 Sales Assistant

- Answering customer queries face to face, over the phone and by email.

- Operating a wide variety of printing machine including: high volume production machines and wide format poster machines.

- Managing cash and payment systems.

- Operating heat press and cutting vinyl for application to t-shirts, hoodies, tablet and phone covers and etc.

- Basic typesetting: experience of using Photoshop, adobe acrobat is a strong.

Education

2011-2015 Lucian Blaga University of Sibiu, Romania,

Bachelor Diploma, Faculty of Agricultural Sciences in Food Industry and Environmental Protection

Specialization Engineering and Management in Food Industry and Agrotourism

2007-2011 I.C Bratianu High School Dragasani, Romania

Technician Food Analysis

Hobbies and Interests

- Running

-Hiking

- Reading

- Theatre and cinema

References: Available on request

Contact this candidate