Medical Receptionist Customer Service

PROFESSIONAL

SUMMARY

SKILLS

WORK HISTORY

ADRIANE HENDRICK

Lawton OK 580-***-**** ********.********@*****.***

To be honest, fair, and accurate, I am physically capable of enduring long hours on my feet. I am proficient with computers and handheld devices (easily trained on new systems). I'm not afraid to get my hands dirty, but can bring professional attitude to any situation within reason.

Lastly, I do my level best to work hard in every aspect of any new position that I should be offered and do in fact act upon.

Please take the time to consider this application and the person applying as I would love to work for your company and have been told that employees enjoy their time with Cintas. Thank you for opening what I hope to be a new chapter working for what I'm told is an outstanding employer.

• Communication skills

• Leadership skills

• HIPAA Guidelines

• Team Oversight

• Customer service

Processing tech (taking samples, packing

plasma etc)

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Donor support tech ( monitoring donor's &

donor's etc)

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• Stocking supplies and clean areas

MEDICAL RECEPTIONIST 07/2009 to Current

CSL Plasma, Lawton, OK

• Communicated with clients and updated client records.

• Managed multiple tasks and met time-sensitive deadlines.

• Answered central telephone system and directed calls accordingly. Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

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• Responded to inquiries from callers seeking information.

• Monitored and screened visitors to verify accessibility to inter-office personnel. Directed incoming calls to internal personnel and departments, routing to best-qualified department.

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• Restocked supplies and placed purchase orders to maintain adequate stock levels.

• Answered phone promptly and directed incoming calls to correct offices.

• Resolved customer problems and complaints.

• Kept reception area clean and neat to give visitors positive first impression. Monitored premises, screened visitors, updated logs and issued passes to maintain security.

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• Answered and quickly redirected large volume of calls on central system.

• Adhered to strict HIPAA guidelines to protect patient privacy. Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.

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EDUCATION

• Managed multi-line phone system and pleasantly greeted patients.

• Organized paperwork for office and patient needs. CASHIER 04/2007 to 08/2012

Braum's Ice Cream & Burger Restaurant, Lawton, OK

• Restocked and organized merchandise in front lanes.

• Helped customers complete purchases, locate items and join reward programs. Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

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• Performed cash, card and check transactions to complete customer purchases.

• Used POS system to enter orders, process payments and issue receipts.

• Maintained cash drawer.

• Collected and authorized payments of guests.

HOUSE 07/2005 to 10/2010

Willow Park Nursing Home, LAWTON, OK

Daily cleaning and deep cleaning residents rooms and bathrooms to prevent grems from spreading.

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• Stocking cleaning supplies and personal care.

• Laundry washing/drying clothes and delivering personal items.

• Sweeping and mopping floors after feeding.

05/2002

Macarthur High School - Lawton, OK

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