Executive Manager Customer Service

SONYA DUVERGE RIVERA

**** ****, ***** ****, ****, 51104 • 712-***-**** • *************@*****.***

In a 100% commission sales environment, [Job Title] was extremely successful in meeting daily, weekly, and monthly sales goals. I've worked in both standalone stores and mall environments. Capable of achieving sales goals as part of a team.

[Job Title] who is meticulous and has [Number] years of [Type] experience. Dependable and punctual manager with exceptional skills in [Area of expertise] and [Area of expertise]. Optimize long-term success by effectively balancing targets with resources. Professional with a knack for instilling excellent customer service etiquette and sales techniques in others. Team player who is also a good communicator.

Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities. Leadership abilities in [Area of expertise], including [Skill] and [Skill], have been demonstrated. Customer relations

Team leadership and coaching

Accurate money handling

Merchandising expertise

Opening and closing procedures

Staff management

Mathematical aptitude

Hourly shift management

Personnel development

Training and development

POS [Type] proficiency

Order management

Bank deposit procedures

Sale expertise

Goals and performance

Order processing

Strategic thinker

Financial operations management

Excellent customer service skills

Staff training and development

Customer-oriented

Operations

Relationship building and management

Relationship building and management

Sales expertise

High School Diploma - 1998

West High School - Sioux City, IA

Professional Summary

Skills

Education

Store Manager - January, 2019 to Present

Casey's General Stores Inc - Ankeny, IA

All new associates in the grocery, produce, and administrative departments were trained and supervised by me. Manage point-of-sale systems, focusing on accuracy and efficiency. Generated repeat business through excellent customer service. Was in charge of the [Type] start-up's daily operations, which included staffing and training, [Type] compliance, inventory control, and financial functions.

Counted cash drawers and made bank deposits

Reduced on-site cash with frequent deposits and high accuracy in predicting operations. Built a new store from the ground up by hiring and training a capable team. Increased sales by creating and analyzing weekly inventory reports. I'm establishing a loyal customer base.

Was in charge of vendor selection and relationships in order to ensure the best pricing and on-time delivery of items like [Type] and [Type]. Hired staff members who brought talent, enthusiasm, and experience to an already talented team of [Job Title]s by recruiting, interviewing, and hiring them.

Meet or exceed store sales and profit targets by inspiring consumer loyalty. Examined performance data in order to track and measure productivity, progress toward goals, and activity levels. Identified performance gaps among [Job title]s in a proactive manner and implemented process improvements to improve [Results]. Was in charge of employee scheduling in order to guide operations and ensure adequate staffing during peak periods. Find new candidates, identify key players, and keep them. Reported all store and staff issues to the district manager. I'm in charge of ensuring that all store policies, procedures, and controls are adhered to, as well as planning, organizing, and delegating work among employees.

Work History

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