Debt Collector Call Centre
Resume:
Curriculum vitae
OF
Angelo Jenniker
Personal details
Angelo Jenniker
1st Avenue
Florida
1709
adokxp@r.postjobfree.com
RSA
Single – 1 Dependant
Old apostolic
Cricket, Swimming, Snooker
Criminal record/ None
Educational Details
Florida Park High school
Grade 12
2009
English: Good Afrikaans: Goed
Employment History
Company
Metropolitan Health
July 2018 – Present
Customer Service Agent
Duties
Telephone calls; verify information to service providers and members
Determine eligibility by comparing client information to requirements
Establish policies by entering client information and confirming pricing
Inform service providers and members by explaining Scheme procedures and protocols
Answer questions/queries telephonically and provide brochure information by e-mail/facsimile
Maintain communication equipment by identifying and reporting systems problems
Maintain and improve quality results by adhering to standards and guidelines, recommending improvements
Update job knowledge by studying new product descriptions as needed
Complete call logs
Any other duties as assigned by my supervisor from time to time
Skills and abilities
Strong telephone etiquette
Ability to liaise with external parties
Ability to work within an established team
Ability to work under extreme pressure
Excellent communication skills
Ability to handle the pressure of difficult clients - always remain calm, friendly, courteous, polite, Professional and willing to assist
Confident in dealing with clients
Excellent analytical skills
Pays attention to detail
Computer literate (MS Office)
Company
Leza Legalwise
June 2016 – October 2017
Outbound Sales Administrator
Sales on Legalwise policies
Capturing of clients on system (New Business)
Computer literate (MS Office)
Company
Interactive Technology/ Cell C Support
May 2013 - October 2015
Inbound Technical data support
Assisting customers with any network, Internet
Connection and navigation on a device or general
Information
Logging of queries updating scratchpad on Helios
MII Dealer
Samsung Customer Service agent
Online Technician
Inbound (HHP hand field products)
Creating updating information on S.A.P
Hand walk in customers
Company
VVM Attorneys
May 2010 – December 2012
Debt collector agent /Inbound call centre
Inbound and Outbound calls, capturing of all
Information on clients/Assisting clients with problems
Payment Arrangement
Call centre Training done at VVM Attorneys
Company
Cyberia
January 2010 – May 2010
Call centre Agent
Duties
Outbound calls and capturing of information on all the clients.
Reference
Simphiwe Shabalala: 011-******* / 061*******
Winton De Kock - 061-***-****
Sherri Gouws: 011-******* / Innocent: 083*******
Bongani - 084*******
Dorothy – 011-*******
Objectives
I have the ability and perseverance to perform all tasks put to me, to the best of my capabilities, my key strengths are my leadership qualities and ability to communicate
with people on different levels. I also take pride in executing responsibility efficiently and professionally to underline that I am a hardworking individual.
Contact this candidate