Travel Consultant Customer Service

EDUCATION

D I AMOND M I L E S

T R A V E L E N T H U S I A S T A G E N T S P E C I A L I S T

GET TO KNOW ME

My love for travel started as a teenager. I

took my first trip alone at sixteen to New

York City and never looked back!

I have traveled across the US, studied

abroad and have lived in two other

countries. I call myself a travel enthusiast

because l love and dabble in all things

travel. Sharing my experiences are the

best parts of what I do, as I'm always

looking to help people explore, face their

fears and make travel easy.

GET IN TOUCH WITH ME

Cell Phone: +1-716-***-****

Email: ***************@*****.***

SKILLS

Active listening

Communication

Customer service

Detail-oriented

Management Project management

Organization

Planning Booking Coordination

Travel research

Travel writing

SCHOOL FOR INTERNATIONAL TRAINING

Development Studies Program

Kampala, Uganda

Fall 2018

SYRACUSE UNIVERSITY

Bachelor of Arts in Economics

Syracuse, NY, USA

2014-2018

WEGMANS FOOD MARKET

CUSTOMER SERVICE 1.2014-9.2019

Provided incredible customer service and assisted management in increasing customer engagement and product assortment Conducted research and data analysis on sales trends over five-year span to contribute to imperative changes in sales and marketing Implemented and enforced department initiatives, contributing to 40% growth in sales and 12% decrease in shrink

STRATEGIC FINANCIAL SOLUTIONS

CONTROLS ASSISTANT 1.2019-9.2019

Professionally handled incoming client requests via phone and email, ensuring that issues were resolved both promptly and thoroughly throughout their program

Mitigated operational risk by facilitating performance reporting to line of business stakeholders and evaluated opportunities to streamline business operations

Assisted in training customer service representatives and managers with departmental duties, instructing them through interactive trainings, standard operating procedures and Salesforce navigation PLATFORM FOR LABOUR ACTION

RESEARCH INTERN 8.2018-12.2018

Conducted interviews and meetings with government and community stakeholders for research and data collection on human rights, labor laws and economic empowerment issues for domestic workers in Uganda

Presented findings on the economic contribution from vulnerable populations and stakeholder specific recommendations for future implementation

ACTION FOR FUNDAMENTAL CHANGE AND DEVELOPMENT

PROGRAMS INTERN 9.2019-12.2019

Assisted the programs department in finding innovative and effective ways to assist slum communities through health, economic empowerment and education enterprises in Kampala, Uganda Created budgets and project proposals, assisting in planning of events and initiatives to further increase organization presence and capacity

THE DIAMOND COMPASS

TRAVEL SPECIALIST 1.2020-CURRENT

Arranges and books client transportation, accommodations, activities and other necessary components needed to finalize travel arrangements

Creates and gathers detailed travel itineraries and guides, preparation packets and essential tips and information to ensure clients are prepared to enjoy their trip

Educates clients on budgeting and saving techniques for travel affordability and offers personalized options based on group size, disposable income and length of travel

Assists clients in travel based decision making; choosing destinations, working and living abroad, group and solo travel, amongst other tailored dialogue

EXPERIENCE

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