Excellent verbal skills, proven problem solver, attention to details
Resume:
Jennifer Dallow
*** *** ***** ** ****** Hill, NJ 08034
********.******@*****.***
Occupational Goal
To secure a position where my professional background and communication skills will be an asset to those that I work for and with.
Qualifications
●Experience in diverse fields of sales, business, teaching, and community service
●Strong interpersonal and problem solving skills
●Trainer with public speaking experience
●Proven leader with ability to develop, implement, and grow programs
●Record of meeting and exceeding sales goals
●Proficiency in Microsoft Word, Excel, Power Point, Outlook
Work History
Medical Biller 2017-Present
Elite Spine and Sport Center
●Establish guidelines for proper coding/billing for providers
●Work hand in hand with front office staff to ensure proper information is received for claims processing
●Resolve billing issues identified by insurance carriers and patients
●Review claim denials and payer requirements for corrective action
●Research and reply in a timely manner to insurance and patient inquiries
●Run, process and ensure accuracy of patient statements on a bi-monthly basis
●Work collections which include mailing of correspondence, working with patients to establish payment plan and if necessary forwarding accounts to collection agency
Patient Service Representative 2013-2015
Advanced ENT
●Triaged calls
●Scheduled and confirmed appointments
●Completed the patient check in and check out process
●Updated patients’ charts
●Communicate patients concerns and questions to the physicians
●Verified insurance
●Processed referrals through NaviNet
Medical Receptionist 2008-2013
Lourdes Medical Associates Triboro Family Physicians
●Called patients to provide results of tests
●Spoke with pharmacies for medication refills and prior authorizations.
●Performed limited MA duties when needed – Escorting patient to room, interviewing patients, measuring vitals
●Understanding of ICD9 diagnosis codes and billing modifiers
●Selected and trained to be an office Super User for NextGen EMR/EHR software
●Answered telephones and all patient inquires.
●Scheduled and confirmed appointments
Real Estate Sales Associate 2006-Present
Century 21 Alliance
●Generated leads through prospecting, cold calling, and identifying referrals
●Created listing presentations for potential sellers where I utilized my closing skills
●Assisted clients through the entire process of purchasing and selling a property
●Follow up with financial institutions, inspectors, and title companies to ensure an on time closing
●Performed post-closing tasks to ensure referral business
Educational Advisor/Recruiter 2005-2006
DeVry University
●Developed appointments via cold calls to educators/guidance counselors
●Designed and implemented presentations geared for high school students
●Met with students and parents in a home setting to confirm student interest, motivation, and desire to attend university
●Pursued students with follow-up calls and visits with the goal of getting contracts signed
●Achieved student enrollment quotas
●Hosted on-campus educational fairs and led informational seminars for educators
Agent Help Desk 2004-2005
PHH Mortgage
●Answered calls at a high volume call center
●Provided superior customer service while supporting real estate agents and brokers by reviewing clients’ loan information
●Assisted agents and brokers by resolving issues relating to title insurance, appraisals, financing, and underwriting concerns
●Provided potential financing scenarios to secure clients’ mortgage approval
Mortgage Loan Processor 2003-2004
PHH Mortgage
●Worked in a team environment to communicate with customers about the loan process
●Maintained contact with and processed loans for 50-80 customers each month
●Contacted customers, title companies, and financial institutions to gather information necessary to approve the client’s loan
●Performed detailed underwriting evaluation by reviewing contracts, verifying credit data, and examining documentation for customer’s files
Youth Director 2001-2002
Cherry Hill Baptist Church
●Responsible for youth program consisting of 30+ students and 8-10 adult volunteer staff
●Developed weekly lesson plans, wrote curriculum, and managed annual schedules
●Led and taught monthly student and adult meetings
●Counseled students and met with parents to minimize / resolve family conflicts.
●Organized two summer missions’ projects that stressed student development and growth, especially in the area of leadership.
Catering Sales Manager 2000
MeriStar Cooperation – Clarion Hotel
●Used cold call techniques to generate banquet and catering business
●Met and exceeded monthly and quarterly sales goals
●Worked closely with food manager, banquet manager, and service staff to assure clients’ satisfaction
●Resolved problems that arose before and during catering function through hands-on involvement
Outside Hotel Sales Representative 1998-1999
Morning Cheer Inc – Sandy Cove Hotel and Conference Center
●Sold rooms and conference services for large conference center in North East, MD
●Met and surpassed monthly and quarterly sales goals. Contacted individuals via phone and in person. Assisted clients with event planning
●Hosted Sandy Cove booth at various trade shows
●Conducted site tours
●Specialized in midweek sales
Education
Dallas Theological Seminary – Pursuit of a Masters Degree
Rutgers University – BA
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