CURRICULUM VITAE

MR.DOMINIC.N.WATTS.

Manvel Patel House,

Rathodi Village Marve Road

Malad (West),Mumbai - 400095

Cell:992*******

Passport No : U9437120

Date of expiry: 26/01/2031

OBJECTIVE

To work in a competitive & challenging work environment to contribute the best of my ability towards the growth and development of a progressive company and to fully utilize my interpersonal and professional skills to pursue a challenging and rewarding career.

HIGHLIGHTS

Over 9.5 years of experience working in diverse retail sales and customer service environment.

Take pride in providing excellent customer service.

Skilled in areas of order processing, inventory control, and cashier management.

Hardworking, energetic, and reliable; recognized for assuming additional responsibilities.

Flexible, able and willing to learn new things.

Expertise in anticipating and responding customers’ needs.

Ability to create and foster a motivational work environment, which encourages professional development, team collaboration and high performance.

RELEVANT SKILLS AND EXPERIENCES

Company Name: India Retails & Hospitality Pvt Ltd. (Kama Ayurved)

Duration: 15th November 2018 Till 21 May 2019.

Maintaining visual merchandising.

Achieving the targeted sales at the operation level.

Maintaining sales reports.

Tracking fast movers as well as slow movers in each category.

Maintaining data of Inward & outward stocks at store level.

Maintaining FIFO to run smooth operation.

Maintaining expiry tracker to control the wastages.

Company Name: Chakrath Career Consultants Pvt Ltd. ( Swiss Watches )

Duration: 02nd May 2018 Till 31st October 2018.

Maintaining visual merchandising.

Achieving the targeted sales at the operation level.

Maintaining sales reports.

Tracking fast movers as well as slow movers in each category.

Organization: Fusion Garments International.

Duration: 15 july 2017 Till 30th April 2018.

Designation : Backend Operations.

Answers inquiries by clarifying desired information; researching, locating, and providing information

To order stocks.

Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating

Maintaining data of Inward & outward stocks at store level.

Dispatch the stocks for customers through courier.

Organization: Mumbai Duty Free Pvt. Ltd.

Duration: 25th April 2017 to 10th July 2017

Designation : CCA

Reporting : Duty Manager

Responsibilities:

Customer Management, ensuring and excellent shopping experience for the international Passengers.

Seeking feedback actively

Responsible for customer interaction relating to all complaints

Ensure world class, hygiene standards in conjunction, with the Principal and thereby add value o the merchandise

Tracking fast movers as well as slow movers in each category and ordered the stock accordingly.

Identifying areas of opportunity and develop strategic changes in the product mix.

Organization: (Nuance Group of Fashion & Luxury Duty Free Pvt. Ltd.)

Duration: April 22nd 2016 to 31st January 2017

Designation : CCA

Reporting : Duty Manager

Responsibilities:

Customer Management, ensuring and excellent shopping experience for the international Passengers.

Seeking feedback actively.

Responsible for customer interaction relating to all complaints.

Ensure world class, hygiene standards in conjunction, with the Principal and thereby add value o the merchandise.

Tracking fast movers as well as slow movers in each category and ordered the stock accordingly.

Identifying areas of opportunity and develop strategic changes in the product mix.

Organization: Madura garments. (Vanheusen)

One of the finest international Apparel Brand in India.

Position Held: CCA (Store Operations)

Duration: 27th February 2012 Till 20th January 2015.

Maintaining visual merchandising

Maintaining daily sales and cash audit in operations

Maintaining proper stock so as to avoid sales crunch and maximizing profit levels.

Achieving the targeted sales at the operation level.

Resolving customer queries to provide better customer service at store level.

Maintaining data of Inward & outward stocks at store level.

Maintaining sales reports.

Maintaining customer’s data base to increase sales in bulk orders.

Organization: ORIGINS GAMES PVT LTD

Duration: 10th November 2010 Till 20th February 2012.

Position Held: CCA (Store Operations)

Maintaining daily Sales & Cash Audit in operation.

Achieving the targeted sales at the operation level.

Responsible for Customer interaction relating to all complaints.

Seeking feedback actively.

Tracking fast movers as well as slow movers in each category.

Organization: Hyper city.

Joined as Discovery Service Associate.

Duration: 17th July 2008 Till 04th November 2010.

Worked in multiple departments like Apparels, F&B & Client servicing

Ware house/Stock Management and Action plan of shrinkage areas

Handled Customer Service Desk and provided satisfactory for customer.

Mailing the Purchase department regarding the stock availability.

Ensuring that PICS is done as per the schedule

Ensuring that the Base stock levels for each SKU is maintained

Maintaining FIFO to run smooth operation.

Maintaining expiry tracker to control the wastages.

COURSE

Completed STCW Course From Marine Academy Mumbai.

EDUCATIONAL QUALIFICATION

Passed TY BCOM in the year 2013 from CMJ University.

Passed H.S.C in the year 2007from NIOS Board

Passed S.S.C in the year 2005 from NIOS board

TECHNICAL SKILL

Computer Knowledge

Completed MSCIT course from KEERTI computers.

PROFESSIONAL AWARDS & ACHIEVMENTS

Awarded for the target Achievement & outstanding Performance with Hypercity in the year of 2009/10

Apprehension certificate for the quality of service with Madhura garments Vanheusen in the year 2013

PERSONAL PROFILE.

F Father’s Name : Nickolson Watts

DOB : 22/2/1986

Gender : Male

Nationality : Indian

Languages Known : English, Hindi, Marathi, East Indian & Telugu

Hobbies : Singing, Watching Movies, Cricket and Listening Music..

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Place: Mumbai Dominic Watts.

Date:

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