Insurance,sales,claims

CV for Celeste V Keys

Candidate Summary

Celeste is a very bubbly person who gets along with people easily. She likes working in a team, is honest, hard-working and loyal. Celeste is very sporty and enjoys doing a variety of sport in her spare time. She is looking for a career that is stable and she wants to make it her life long career. She intends on building herself up in a company as she doesn’t want to move around (job hop). Celeste is looking to prove herself and get recognition. She has a small daughter but has a great support structure as she lives with her mom Personal Details

Full name: Celeste V Keys

Identity number: 910**********

Date of birth: 11 March 1991

Nationality: South African

Residential address: Centurion

Marital status: Engaged

Languages: English & Afrikaans (Bilingual)

Own transport: No

Driver's license: Code 08

Computer packages: MS Excel, MS Word, MS PowerPoint, MS Outlook Soft skills: Bubbly, friendly, hard-working, loyal, down to earth & a good team player Hobbies & Interests: Family time, sports, ring ball, action netball, arts & crafts Position applying for: Sales Representative

Salary required: As offered

Availability: Immediately

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CV for Celeste V Keys

Educational History

School: Hoërskool Eldoraigne

Qualification: Matric

Year: 2011

Subjects: Afrikaans (First Language)

English

Math Literacy

Life Orientation

Tourism

Hospitality

IT Studies

Institute: Outsurance Learning Academy

Qualification: Initial Insurance Programme

Year: 2016

Modules: Personal All Risk Insurance

House Owners Insurance

Personal Household Contents

Underwrite standard Short Term Personal Insurance

Personal Liability Insurance

Personal Motor Insurance

Insurance Risk

Managing Risk in own work environment

Additional Comments

During the period of 25th June to the end July 2018 Celeste worked for CCL Global selling aqua oxygen units. Her duties consisted of seeing clients at their houses, sourcing of own clients, phoning of leads, booking appointments, asking for referrals and leads. During her time with the company she sold 7 units but unfortunately she was unable to continue as she didn’t have a car. Page 2 of 9

CV for Celeste V Keys

Career History

Company: King Price Insurance

Industry: Short Term Insurance

Location: Menlyn Garsfontein

Dates: July 2020 - Current

Position: Broker Claims Advisor

Salary: R17000 basic + provident fund + Medical AId Reason for leaving: N/A

Job description & duties:

• Registering New claims

• Arranging for vehicles to be assessed

• Keeping the client updated

• Completing all validations on the claim

• Making sure all information provided is correct and true ( If not appoint Investigator to assist )

• Calling Third party and confirming incident that happened and also get there side of the story

• Call Towing if vehicle was towed from accident scene

• Request settlement and Natis letter if vehicle has been noted a write off from the finance house

• Move vehicle to our salvage yard when the vehicle is a write off

- After claim has been finalised call client provided total damages and advise if claim has been authorized or repudiated

• Registering non-motor claims as well ( Home Contents,cell phones,etc )

- Appoint service provider

- Get quotes

- Confirm that the client owned the item

- Attached photos or invoices

Career History

Company: Ocean Breeze

Industry: WholeSale Food Distributor

Location: Watloo

Dates: September 2018 - Current

Position: Sales Rep

Salary: R8000 basic + commission + provident fund

Reason for leaving: Looking for Growth

Job description & duties:

• Going out and seeing existing clients and doing cold calling for new business • Handling queries and complaints from clients

• Working in warehouse checking stock in and out

• Dispatching of Trucks

• Making telesales calls for new potential clients:

- Setting up appointments

- Offering our products and prices

- Sending through relevant information and documentation

• Working with existing clients

• Upselling of products / services

• Excellent listening and problem-solving skills (ability to handle complex calls and situations that require empathy and understanding of customer needs)

• Excellent communication and telephone manner skills

• Good keyboard skills

• Excellent knowledge of Customer Service Principles and Practices

• Working towards and reaching of monthly targets

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Career History

Company: Outsurance

Industry: Insurance

Location: Centurion

Dates: September 2015 – February 2017

Position: Client Care Advisor / Financial Advisor

Salary: R12500 basic + commission + medical aid + provident fund Reason for leaving: She had her baby and decided to stay at home for a while Job description & duties:

• Reporting to the Team Manager and Group Manager

• Internally based

• Making telesales calls for short-term insurance including:

- Personal lines for Vehicles

- Building

- Contents

- Personal Risk

• Working with existing clients

• Upselling of products / services

• Excellent listening and problem-solving skills (ability to handle complex calls and situations that require empathy and understanding of customer needs)

• Excellent communication and telephone manner skills

• Good keyboard skills

• Excellent knowledge of Customer Service Principles and Practices

• Working towards and reaching of monthly targets

Career History Continued

Company: VRS (Vacation Recreational Services)

Industry: Travel

Location: Menlo Park - Pretoria

Dates: March 2014 – August 2015

Position: Customer Relations Consultant (promoted from Call Centre Agent) Salary: R7000 basic per month

Reason for leaving: Better job opportunity

Job description & duties:

Promoted to Customer Relations Consultant (promoted from Call Centre Agent) • Reporting to the Liaison Manager

• Face to face client engagement

• Updating of portfolios

• Bookings

• Account queries

• Client queries

• Sales

• Online bookings

• Website support to clients

• Client Service Calls

• Upselling and converting points

Started as Call Centre Agent (promoted to Customer Relations Consultant) • Account queries

• Collection Fees

• Arrear Accounts

• Bookings

• Email queries

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CV for Celeste V Keys

Career History Continued

Company: GAST

Industry: Waterproofing

Location: Centurion

Dates: February 2013 – February 2014 Position: Reception and Admin Salary: R7000 CTC per month Reason for leaving: Contract ended

Job description & duties:

• Switchboard operator

• Dealing with incoming and outgoing faxes

• Overseeing the cleaning staff

• Booking of the boardroom and meetings

• Updating the server

• Assisting with quotations

• General office admin duties

• Printing of documents

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CV for Celeste V Keys

Career History Continued

Company: Secama Tracking

Industry: Security

Location: Centurion

Dates: June 2012 – January 2013

Position: Control Room Operator

Salary: R8000 CTC per month

Reason for leaving: The working hours / shifts were changed to 24 hours and it was too Dangerous, she also received a better offer

Job description & duties:

• Manage truck routes travelling from DRC to JHB

• Tracking of and report to head office location of trucks in-route

• Liaising with other control rooms from DRC to Lusaka

• Handling of complaints from guards

• Liaising with security

• Booking of accommodation and bus reservations for guards travelling from JHB to Lusaka Page 7 of 9

CV for Celeste V Keys

Career History Continued

Company: Heystek Attorneys Industry: Legal

Location: Pretoria

Dates: March 2012 – May 2012 Position: Girl Friday Salary: R2500 per month Reason for leaving:

Better offer

Job description & duties:

• General admin

• Administer Managers daily diary and appointments • Filing, faxing and photocopying

• Assisting with switchboard

• Handling accounts from previous clients

• As well as client Liaison

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CV for Celeste V Keys

Career History Continued

Company: Firkin Pub

Industry: Hospitality

Location: Centurion

Dates: January 2010 – April 2012 Position: Waitress / Door Lady / Bar Lady Salary: Tips

Reason for leaving: Temporary position Job

description & duties:

• Serving customers

• Cleaning / clearing tables

• ID checks at door

• Receive entrance fees from customers

• Ensuring customers do not leave the premises with alcohol • Serving drinks

• Cleaning bar counter

• Cash up till

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